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Deposit and withdrawal methods: Beware of Trustly (Page 7)

Topic created on 06th Dec. 2018 | Page: 7 of 10 | Answers: 93 | Views: 42,550
Spectral
Experienced

Beware of Trustly

5th Jan. 2019, at 09:25 am CET#61
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Aunt1234 wrote on 05.01.2019 at 02:40 clock: So currently take care of sunmaker and videoslots.com that I get the missing money back as soon as possible, so it was probably Trustly, the have not as it should be made by SEPA transfer, but as a foreign transfer...well so it was explained to me, let's see when it is finally so far and the money lands on my account....well and ironically I have today again pay out something. Can, hope that it is this time without problems there, according to Live Chat is a clear note attached to the auzahlungsautrag and thus must even those at trustly check it as it runs....fingers crossed, hope dies in the end 🤣🤣🤣🤣

I keep my fingers crossed that everything works out and goes well

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Anonym

Beware of Trustly

5th Jan. 2019, at 12:44 pm CET#62
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Just got a feedback from Videoslots. The €10 that was deducted from my withdrawal will be credited to me and they are working on it.

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Anonym

Beware of Trustly

5th Jan. 2019, at 02:53 pm CET#63
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Aunt1234 wrote on 05.01.2019 at 02:40 clock: So currently take care of sunmaker and videoslots.com that I get the missing money back as soon as possible, so it was probably Trustly, the have not as it should be made by SEPA transfer, but as a foreign transfer...well so it was explained to me, let's see when it is finally so far and the money lands on my account....well and ironically I have today again pay out something. Can, hope that it is this time without problems there, according to Live Chat is a clear note attached to the auzahlungsautrag and thus must even those at trustly check it as it runs....fingers crossed, hope dies in the end 🤣🤣🤣🤣

That really surprises me, with me Videoslots still meant that it was not wrongly instructed from their side^^
Also, again from nem old post further back the answer of my bank advisor at the time:

Dear Mr. xxx,

according to the message there have been changes on the part of DZ Bank Frankfurt. This has led to the fact that on the part of
of DZ Bank your orders were forwarded to us as foreign orders and not as SEPA payments.

We will refund the resulting fees of EUR 30,00. The booking should be done within the next days.

We apologize for any inconvenience caused.


The 30,- were the fees from two transactions

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Whitewolf49
Rookie

Beware of Trustly

5th Jan. 2019, at 03:15 pm CET#64
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It hasn't happened to me yet, but it's good to know. Let's hope that it does not become a standard and you have to check your bank statements even more closely.

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Anonym

Beware of Trustly

6th Jan. 2019, at 10:16 am CET#65
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Yesterday in the chat at LeoVegas pointed out that 10 € fees were deducted during withdrawal. Leovegas has pointed out that they have transferred correctly. I believe that and I have also confirmed to you so only that 10 € less arrived with me. Wanted to have the account statement (I no longer have) and that I turn to Trustly (I do not do because of 10 €). I explained to them that it is not about the 10 € but if that is now always so with you, I will no longer Deposit with you. Videoslots is aware of the problem and I can not be the only customer at Leovegas who has the problem. Have the feeling that Leovegas is not aware of the problem in contrast to Videoslots. For me, the issue is settled for now. If the next payout at Leovegas again 10 € "missing" I will send you the account statement and if nothing changes at Leovegas no longer deposit (which I would find a pity because I am otherwise very satisfied with Leovegas)

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Spectral
Experienced

Beware of Trustly

6th Jan. 2019, at 10:22 am CET#66
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BonanzaKing wrote on 06.01.2019 at 10:16: Yesterday in the chat at LeoVegas pointed out that 10€ fees have been deducted during withdrawal. Leovegas has pointed out that they have transferred correctly. I believe that and I have also confirmed to you so only that 10 € less arrived at me. Wanted to have the account statement (I no longer have) and that I turn to Trustly (I do not do because of 10 €). I explained to them that it is not about the 10 € but if that is now always so with you, I will no longer Deposit with you. Videoslots is aware of the problem and I can not be the only customer at Leovegas who has the problem. Have the feeling that Leovegas is not aware of the problem in contrast to Videoslots. For me, the issue is settled for now. If the next payout at Leovegas again 10 € "missing" I will send you the account statement and if nothing changes at Leovegas no longer deposit (which I would find a pity because I am otherwise very satisfied with Leovegas).

Interesting, wanted to play there also times. Then I better wait and see

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Anonym

Beware of Trustly

6th Jan. 2019, at 10:33 am CET#67
1 Like

Liked this post: Avatar von Spectral Spectral
Spectral wrote on 01/06/2019 10:22 AM
Interesting, wanted to play there once too. I better wait and see then

I can still recommend LeoVegas to you. Are reputable. Always get my money and also have a very good welcome bonus.

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Anonym

Beware of Trustly

6th Jan. 2019, at 10:38 am CET#68
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BonanzaKing wrote on 01/06/2019 at 10:33 am
I can still recommend LeoVegas to you. Are reputable. Always get my money and also have a very good welcome bonus

What bothers me there is their VIP program or it brings 0.00 nothing if you create a level no rewards no benefits nothing....totally pointless

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Anonym

Beware of Trustly

6th Jan. 2019, at 10:39 am CET#69
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robby811 wrote on 06/01/2019 at 10:38 am
What bothers me there is their VIP program or it brings 0.00 nothing if you create a level no rewards no benefits nothing....totally pointless

That is true. But I often get good offers by mail. Deposit Bonuses and free spins.

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B****3

Beware of Trustly

10th Jan. 2019, at 11:16 am CET#70
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Hi. Just had a payout from Videoslots. Have deducted me today the first time 10 euros. The other about 15 times had deducted me nothing. Whose fault is that now? Bank or Videoslots? And above all what to do? Accept or complain?

And it also said the first time foreign bank transfer.

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