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Deposit and withdrawal methods: Betsson has blocked my account due to a withdrawal (Page 2)

Topic created on 02nd Jan. 2020 | Page: 2 of 2 | Answers: 11 | Views: 3,086
K****e

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 05:25 pm CET#11
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I had the same problem with Betsson
For me it was the VPN from the antivirus system... have simply forgotten that the VPN is still running when I played at Betsson.
Then I read in the terms and conditions of Betsson that any kind of concealment of the IP address is prohibited and leads to account blocking, which I knew at the time eig already before. However, there are also few casinos that tolerate nen VPN...

In any case, I just played dumb and wrote to the support that I was neither abroad and to my knowledge do not use a VPN program, because I do not even know what that should be
However, the PC sometimes runs over a proxy server for privacy reasons, but that would have all set up a colleague.
I apologized in advance if I had violated any terms and conditions. If then that would have been in any case at no time intentionally....

Shortly thereafter, the support then thanked me for my quick cooperation, unlocked my account again and pointed me again to the terms and conditions.

This post has been translated automatically

derzweifel
Experienced

Betsson has blocked my account due to a withdrawal

2nd Jan. 2020, at 05:40 pm CET#12
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Did you play on your cell phone via Wi-Fi or mobile? With mobile, it can happen in exceptional cases that your Internet is routed via foreign countries. I would also put my hand in the fire for Betsson, you have to get in touch with them and discuss the situation

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