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Deposit and withdrawal methods: Betsafe will not pay out 1400€

Topic created on 27th Dec. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,635
Sophia92
Visitor

Betsafe will not pay out 1400€

27th Dec. 2019, at 02:23 pm CET#1
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Hello,

i have been registered with betsafe for a long time.

Previously, I have always deposited through my verified PayPal and also paid out wins through it. So far so good.

Since Paypal was abolished at Betsafe, I deposited with the credit card of my partner and winnings paid out to my bank account. Without any problems and Verification

Now I won yesterday 1400€ via slots and Roulette and wanted to withdraw you as always.

Then today came the email for verification. ID card, an invoice with my address and just credit card.

Then I have Betsafe described the case and got the following answer:

Hello Sophia,


thank you for your feedback.



Unfortunately, this is not possible due to legal regulations.



Due to mandatory regulation, we can only accept payments from methods registered in the name of the game account owner.



We would therefore ask you to consider an alternative payment option or have a bank account set up in your name so that payments can be made through it.



We are happy to assist with questions regarding alternative payment options offered.



We sincerely apologize for the inconvenience and thank you for your understanding.





But I have read several times here and also in other forums that such cases are usually not a problem with the providers and the partner in such cases only needs to fill out a form.

What is the best way to proceed? Or forget about the payout?

How does it look then with my deposits. Do you have to pay them back in such a case?

Thank you very much!



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gamble1
Icon

Betsafe will not pay out 1400€

27th Dec. 2019, at 03:07 pm CET#2
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The mail sounds but very Kulant they refuse you the payment yes not they admonish you and show you a way to get your money

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Sophia92
Visitor

Betsafe will not pay out 1400€

27th Dec. 2019, at 03:13 pm CET#3
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It clearly states that it is not possible to pay out.

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Dbac79
Elite

Betsafe will not pay out 1400€

27th Dec. 2019, at 03:22 pm CET#4
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Sophia92 wrote on 12/27/2019 at 15:13: It clearly states that it is not possible to cash out.

We would therefore ask you to consider an alternative payment option or have a bank account set up in your name so that payments can be made through it.




for me it means that they just do not pay out as you wanted but you should take another option

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Sophia92
Visitor

Betsafe will not pay out 1400€

27th Dec. 2019, at 03:31 pm CET#5
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The withdrawal account is in my name. It is only about the Deposit by debit card which is in my partner's name

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Falko
Icon

Betsafe will not pay out 1400€

27th Dec. 2019, at 03:35 pm CET#6
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Sophia92 wrote on 12/27/2019 at 15:31: The withdrawal account is yes in my name. It's only about the Deposit by debit card that runs on my partner

Ask the support if it is ok if you now make another deposit from your account to which you also want to pay out.

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v****2

Betsafe will not pay out 1400€

27th Dec. 2019, at 08:20 pm CET#7
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so that sounds to me but so as if betsafe is very accommodating
and can talk about a solution with them.
normally this would already be a reason to close your account
and withhold the winnings...it is eientlich with every casino & bookmaker
forbidden to Deposit and withdraw money from sources that are not in your name

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F****x

Betsafe will not pay out 1400€

27th Dec. 2019, at 08:28 pm CET#8
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I have not heard that betsafe has ever really crossed. Had similar problems once and they were solved and my money was paid out.

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Malganes
Top Member

Betsafe will not pay out 1400€

28th Dec. 2019, at 01:37 pm CET#9
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I am of the opinion that you will definitely get the money. Betsafe is a very reputable casino. There will be problems from time to time, if everything is not under your name. In your case, the credit card of your partner. This handles one casino so and the other again not so. This also depends on the payout amount.

I would advise you to get an eWallet account. This runs then also quite good under your name^^
Then you Deposit with this eWallet such as Neteller without claiming a bonus, convert the deposited amount once and request a withdrawal via your fancy eWallet

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Falko
Icon

Betsafe will not pay out 1400€

28th Dec. 2019, at 02:48 pm CET#10
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Would still like to hear how it turned out with Betsafe? Many users register here in the forum because they have a problem with casinos and then when it is solved, you hear nothing more from them. Would be nice if then at least comes a response, whether that has been clarified.

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