Deposit and withdrawal methods: Bet365 denies withdrawal (PSC deposit)

Proteq wrote on 05/29/2019 21:51: Hello,

after I deposited 310€ on Bet365 I wanted to withdraw it after a short time, because I was also called that day and the point "would you like to recover your money as soon as possible" made me think. So I had 300€ paid out again directly. This withdrawal was rejected and a review was initiated, Bet365 wanted all PSC that were redeemed are sent as a picture. In addition, I was informed that the amount must first be converted. This I did not know before, but as is known, ignorance does not protect against right. So I asked if I could cancel the withdrawal and convert the amount. The lady was first wounded that I could still cancel, but then confirmed my request. So I played the 300€ and lo and behold I won 400€
Same procedure: 400€ paid out, but still wanted to get the PSC as a picture

Fortunately, after a long search, I was able to find 300€ again, so in 50€ increments. Only the 10€ I was missing, but that should not be a problem I thought, since these were gambled away anyway. After continuous phone calls, Live Chat and request for new identification and explanations why I wanted to pay out directly, Bet365 still refuses to pay out because a picture of the code of 10€ is missing. Unfortunately, I have already thrown it away. Bet365 said I could request a receipt at the gas station, but this refused for privacy reasons (Completely understandable, PSC should be anonymous payment). Now my account was also blocked without any information. After calling, I was still asked to prove the 10 € receipt, although 97% are already available... No goodwill or alternatives are offered to me. In addition, the amount was implemented so seen right, even if only after the clarification. It came to no payout without conversion, however, you could simply impute my intention.

Does anyone have experience with such a case and can help me somehow, so that the amount is at least still paid out?

Thanks in advance for your effort

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MisterL wrote on 30.05.2019 at 09:19: and then what would be the point if they also had the last (10 paysafe)
have then all receipts fromne gas station say and write 300euros and then pay out? ah yes money laundering lach
complete nonsense want blos that the gambles away his money
maybe he just wanted to Deposit 1 or 2 times and may have gotten a feeling with the next deposit comes the big win
and after the 6th then came a big win so that he at least had his deposit again before I now again verzocken rather pay out and later try my luck
inne gambling hall also no one asks where you got the 300 euros

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Gamble wrote on 05/30/2019 09:42 PM
Hä he has not even played with it, only deposited and wanted to pay out again

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Cenk228 wrote on 30.05.2019 at 09:48
Nevertheless, he must use the full amount once to pay out, is at tipico also so

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