bet-at-home.de has simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!
Has your passport perhaps expired and you had to submit it?
I once had something like that at tipico, was 1 day over, didn't realize it and then they blocked the whole account.
how did you Deposit and how did you want to withdraw? Are you perhaps registered there twice? It is best to contact support by email and describe your problem in a friendly manner and, above all, clearly...if the error is not yours, your problem will certainly be resolved
bet-at-home.de simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!
I have been playing at bet-at-home for several years and have never had a problem with a withdrawal. However, they are very strict when it comes to verifying payment methods.
Basically, it is also true that you can only withdraw using the method you deposited with, as long as it is in your name.
Could it be that you have already opened an account there in the past, e.g. to collect a bonus twice or something similar, then I wouldn't be surprised.
You write that your account was fully verified, which in my view also means the payout method, then the question would arise as to what the problem is with using the same method for the payout.
Otherwise, perhaps you could post a redacted screenshot of the email in question?
bet-at-home account blocked and payout denied
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bet-at-home.de has simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!
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bet-at-home account blocked and payout denied
Nobody has liked this post so far
This post has been translated automatically
bet-at-home account blocked and payout denied
Nobody has liked this post so far
This post has been translated automatically
bet-at-home account blocked and payout denied
Nobody has liked this post so far
I once had something like that at tipico, was 1 day over, didn't realize it and then they blocked the whole account.
This post has been translated automatically
bet-at-home account blocked and payout denied
Nobody has liked this post so far
This post has been translated automatically
bet-at-home account blocked and payout denied
Nobody has liked this post so far
This post has been translated automatically
bet-at-home account blocked and payout denied
Nobody has liked this post so far
This post has been translated automatically
bet-at-home account blocked and payout denied
Nobody has liked this post so far
I have been playing at bet-at-home for several years and have never had a problem with a withdrawal. However, they are very strict when it comes to verifying payment methods.
Basically, it is also true that you can only withdraw using the method you deposited with, as long as it is in your name.
Could it be that you have already opened an account there in the past, e.g. to collect a bonus twice or something similar, then I wouldn't be surprised.
You write that your account was fully verified, which in my view also means the payout method, then the question would arise as to what the problem is with using the same method for the payout.
Otherwise, perhaps you could post a redacted screenshot of the email in question?
This post has been translated automatically