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Deposit and withdrawal methods: bet-at-home account blocked and payout denied

Topic created on 31st Aug. 2024 | Page: 1 of 1 | Answers: 7 | Views: 618
Natha_941

bet-at-home account blocked and payout denied

31st Aug. 2024, at 05:00 pm CEST#1
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Hello

bet-at-home.de has simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!

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Wonderboy2016
Rookie

bet-at-home account blocked and payout denied

31st Aug. 2024, at 05:39 pm CEST#2
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bet-at-home is very reputable, there must be other reasons

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gamble1
Icon

bet-at-home account blocked and payout denied

31st Aug. 2024, at 07:28 pm CEST#3
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So far I've only heard of a ban on contacting support if you've really been annoying them for a few weeks - what exactly are you being accused of?

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RedKaos
Top Member

bet-at-home account blocked and payout denied

31st Aug. 2024, at 09:23 pm CEST#4
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Has your passport perhaps expired and you had to submit it?
I once had something like that at tipico, was 1 day over, didn't realize it and then they blocked the whole account.

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Harald_B
Amateur

bet-at-home account blocked and payout denied

31st Aug. 2024, at 09:28 pm CEST#5
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Punctuation marks can save lives, I didn't understand a word.

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Frankey
Experienced

bet-at-home account blocked and payout denied

1st Sep. 2024, at 12:36 pm CEST#6
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Has bet at home confirmed the documents? Just submitting does not mean that everything is okay

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roccoammo11
Expert

bet-at-home account blocked and payout denied

1st Sep. 2024, at 12:48 pm CEST#7
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how did you Deposit and how did you want to withdraw? Are you perhaps registered there twice? It is best to contact support by email and describe your problem in a friendly manner and, above all, clearly...if the error is not yours, your problem will certainly be resolved

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btssultan
Experienced

bet-at-home account blocked and payout denied

1st Sep. 2024, at 04:07 pm CEST#8
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Natha_941 wrote on 31.08.2024 at 17:00: Hello

bet-at-home.de simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!

I have been playing at bet-at-home for several years and have never had a problem with a withdrawal. However, they are very strict when it comes to verifying payment methods.

Basically, it is also true that you can only withdraw using the method you deposited with, as long as it is in your name.

Could it be that you have already opened an account there in the past, e.g. to collect a bonus twice or something similar, then I wouldn't be surprised.

You write that your account was fully verified, which in my view also means the payout method, then the question would arise as to what the problem is with using the same method for the payout.

Otherwise, perhaps you could post a redacted screenshot of the email in question?

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