Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: bet-at-home account blocked and payout denied

Topic created on 31st Aug. 2024 | Page: 1 of 1 | Answers: 7 | Views: 780
Natha_941

bet-at-home account blocked and payout denied

31st Aug. 2024, at 05:00 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello

bet-at-home.de has simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!

This post has been translated automatically

Wonderboy2016
Rookie

bet-at-home account blocked and payout denied

31st Aug. 2024, at 05:39 pm CEST#2
0 Likes

Nobody has liked this post so far
bet-at-home is very reputable, there must be other reasons

This post has been translated automatically

gamble1
Icon

bet-at-home account blocked and payout denied

31st Aug. 2024, at 07:28 pm CEST#3
0 Likes

Nobody has liked this post so far
So far I've only heard of a ban on contacting support if you've really been annoying them for a few weeks - what exactly are you being accused of?

This post has been translated automatically

RedKaos
Top Member

bet-at-home account blocked and payout denied

31st Aug. 2024, at 09:23 pm CEST#4
0 Likes

Nobody has liked this post so far
Has your passport perhaps expired and you had to submit it?
I once had something like that at tipico, was 1 day over, didn't realize it and then they blocked the whole account.

This post has been translated automatically

Harald_B
Amateur

bet-at-home account blocked and payout denied

31st Aug. 2024, at 09:28 pm CEST#5
0 Likes

Nobody has liked this post so far
Punctuation marks can save lives, I didn't understand a word.

This post has been translated automatically

Frankey
Experienced

bet-at-home account blocked and payout denied

1st Sep. 2024, at 12:36 pm CEST#6
0 Likes

Nobody has liked this post so far
Has bet at home confirmed the documents? Just submitting does not mean that everything is okay

This post has been translated automatically

roccoammo11
Expert

bet-at-home account blocked and payout denied

1st Sep. 2024, at 12:48 pm CEST#7
0 Likes

Nobody has liked this post so far
how did you Deposit and how did you want to withdraw? Are you perhaps registered there twice? It is best to contact support by email and describe your problem in a friendly manner and, above all, clearly...if the error is not yours, your problem will certainly be resolved

This post has been translated automatically

btssultan
Experienced

bet-at-home account blocked and payout denied

1st Sep. 2024, at 04:07 pm CEST#8
0 Likes

Nobody has liked this post so far
Natha_941 wrote on 31.08.2024 at 17:00: Hello

bet-at-home.de simply blocked my account after I submitted all the required documents and finally the bank confirmation a few hours later the email came I wanted to have the payouts paid out in another way and wrote to the support they said there is no new registration and I am not allowed to contact the support anymore just wanted to clarify if I get my won money in the amount of 1.500 and now this I don't know what to do there is no reason to deny me the payout and block my account permanently just like that my casino account was fully verified!

I have been playing at bet-at-home for several years and have never had a problem with a withdrawal. However, they are very strict when it comes to verifying payment methods.

Basically, it is also true that you can only withdraw using the method you deposited with, as long as it is in your name.

Could it be that you have already opened an account there in the past, e.g. to collect a bonus twice or something similar, then I wouldn't be surprised.

You write that your account was fully verified, which in my view also means the payout method, then the question would arise as to what the problem is with using the same method for the payout.

Otherwise, perhaps you could post a redacted screenshot of the email in question?

This post has been translated automatically

Hot Topics19th Dec. 2024 at 12:12 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately