Public complaints: Won 2200€ with 20€ without bonus - Casinia Casino does not pay out (Page 2)
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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thank you for your participation on this forum.
My name is Vlady Bondar and I am the representative of 7StarsPartners Affiliate program and 7StarsPartners casino group, where Casinia also belongs.
We would like to inform you that your account and gaming session have been reviewed by the Risk Department and have failed the Verification process, as direct evidence of violations of the Terms and Conditions was found during the standard verification procedure.
According to point 3.3. of the Terms and Conditions, only one player account is allowed for your real personal data. The casino administration reserves the right to close all duplicate accounts and impose any necessary sanctions.
So that it would be more understandable, I would like to present you an excerpt from Casinia T&Cs again:
"3.3 Only one user account is allowed per person. The opening of an account is allowed only for one person, with one address, one phone number and one IP address. All other accounts opened on the Website will be considered as "Duplicate Accounts". In this case, the casino reserves the right to close all duplicate accounts and apply the following sanctions: Any action performed with a Duplicate Account will be declared void. In case the duplicate account has paid out Bonuses and or wins, the player loses his right to them and the casino reserves the right to reclaim these funds. https://casinia.com reserves the right to cancel bets, cancel bonuses of any kind, withdraw participation in promotions and permanently exclude customers from participation in the site's bonus program. The site also reserves the right to prohibit the opening of an account or to close an existing account without prior written notice or an explanation.â€
We will be happy to provide all evidence upon request of the forum administration.
P.S. Casinia, as a reputable online casino, considers the feedback and honest opinion of its players to be very important and relies heavily on it. Therefore, we are happy when players from Casinia use this forum to have their say here.
With kind regards
7StarsPartners Team
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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As soon as you open a casino or you have a license within Europe (Malta, Gibratlar, Isle of Man, Alderny, UK), then we would also include you here at GambleJoe.
Edit: The praise only refers to the fact that at least there is an interest. Whether everything the casino says is true or the player is not telling the truth cannot be determined due to the poor regulatory authority for which this casino is responsible. Therefore, it is also possible that Casinia Casino is just trying to do marketing and blame the player. I can NOT recommend this online casino . However, as soon as the Provider can show a proper license, we will check after prior research whether you can take it here - despite the bad license in the past.
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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zeyno17
I think if the casino would show some goodwill, and perhaps the player would pay out at least 500 euros, then the casino would certainly have a better reputation.
And I am sure that then also here over forum several players would register again with Casinia.
This forum here is for many players a good way to find reputable casinos and Casinia would certainly also like to be one of them, if Casinia accommodates the player and pays out at least a part as a gesture of goodwill.
Something like that would certainly be useful for the reputation of your casino.
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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Don't understand the basis for this right now.
Everything he has written we already know. He has not contributed anything that would help the player, has not shown any goodwill or any other concession. Only once again referred to the terms and conditions and that's it.
And if the TE has actually never taken a bonus in the first account and it is actually already long ago, so that one can assume no intention and thereby by the second account no advantage had, I find it again times very brazenly a player his money not to pay out.
If he had gambled away 2000, the money would not have been given back to him.
It is always looked only in the case of profit kleinlichst on the terms and conditions.
Apart from the fact that it is not advantageous for a player to play with Bonuses anyway and I therefore do not understand the argumentation anyway that players create advantages for themselves through bonuses. But that is put aside and is good that you can only have one account.
This must be but at least if you use the same email address immediately apparent when registering that you already have an account.
Or you wait intentionally and look at times whether the player loses a lot - then it's good - or just wins and then you refer to the terms and conditions.
So if the TE has made correct statements here, that speaks absolutely not for the casino to make such a decision here.
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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zeyno17
Um so completely I can not understand your praise now. There is absolutely NO Concession from the casino in his text. On the contrary, it is persistently ridden around on the terms and conditions.
He has NOT claimed a bonus, he has NOT been shown when registering that he is already registered there (in good casinos you get there fortunately ne warning). He has not even offered something out of goodwill. And you would take this casino here if it has another license?
So I can not understand that at all. This casino is no different than the many other dubious things that look for a win until they have found what they can rub the player under the nose. If the player had deliberately made false statements, I would still understand. In this case, not at all.
My brother it has happened at Videoslots that he has accidentally registered twice there and then had a high win. What did Videoslots do? Wins paid out, email to my brother he has double account and closed the other account. Period.
Here zero concession and the player was still deducted 10% of the Deposit amount as a penalty. Unbelievable...
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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All evidence provided at the request of forum administration.
... ... ... ... ... ... ... ...
The question is only why me these proofs and details of Casinia.com were not made available. It was said on the part of Casinia Casino only I had a duplicate account and had violated the terms and conditions. At the time when I published the initial post here in the forum I did not even know that I had actually registered a second account with the same email address under my name and my actual data. Only the usernames were not the same. The two accounts were registered on the same day the 08.04.2018 and almost the same time by me. For both accounts I have received promotional emails addressed to the same email address which I have never read. I have never used one of these two accounts. Maybe I pressed enter somehow and then quickly pressed the back button because I didn't like the username. Then I changed the username and submitted the form again. I personally believe that a technical error must be the cause because it is actually impossible to log in somewhere with the same email 2 times.
This is done by the script that takes the data and forwards it to the database. In addition, a certain setting in the database ensures that there are no duplicates in a certain line in the case of the email addresses. This is also necessary for the protection of the customer to avoid exactly this situation that someone can be registered unintentionally and without evil in the sense twice and be brought around his win.
I sent the following emails in English to the support:
Dear Casinia Support Team,
with this email I would like to inform you that under no circumstances
and never will I accept your decision to close my account but use all
possibilities to defend myself against it and not stop until I have
come to my right.
With that I only demand what I am legally entitled namely 2200 € which
are withheld from you because your casino website (casino software)
allows two accounts with one and the same email address.
At the online casino I met this would not have been possible that
something happened to me but I would have been displayed that I
already have an account which would have spared me the further
registration and wasted time.
I have done nothing deliberately to the detriment of your casino.
Before I take the next steps against your decision I would like to
ask you here to reconsider this.
Best regards
... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...
And now I come back to my above quote from vlady_bondar in Slotti forum, the representative of Casinia Casino. Only when Slotti published the information about the closer circumstances in his forum a light came up to me and I understood what I am accused of.
I mean the following quote Slotti
This is not just about one casino, but two of this group!
This is not just about one email address, but two!
This is not just about one account, but in each of the casinos, two accounts!
This is not just about one identity, but also a second (whether false or not) and they happen to have the same IP addresses!
-------------------------------------------------------------------
It had to be my friend Wiktoria who visits me occasionally to try her luck with me in online casinos. She has her own household Of course we do not play at the same time but alternate. Each with his own account and our actual data. Sometimes she recommends me a casino but at Casinia Casino it was I who advised her to register.
Since it is obviously assumed on the part of the casino that it is an account with a fake identity, I asked my girlfriend to mail her documents to the appropriate department of the casino for verification.
What is actually wrong if I recommend an online casino to my girlfriend and she then registers and deposits at this casino?
At other Online Casinos, you even get money for it and it's called "refer a friend".
We have also acted so before at other casinos, deposited and also without any problems, the one, or other win paid out without that one would have accused us of a fraudulent intent.
To clarify how much I considered myself innocent from the beginning I would like to publish the second email that I sent to the support in the meantime in which I still had no information about the real accusations of the Casinia Casino . I would like to apologize for the bad English. I used Google Translator but I am sure that the message got through.
Dear Casinia Support Team,
I would like to apologize that I have opened a second account and
thereby violated the terms and conditions. But since I have never used
the first account and therefore have not taken any Bonuses in it but
only because of a missing entry in your database software would have
prevented that I register with the same email address twice.
This simple security feature is intended to protect customers from
violating terms and conditions set by the casino. Who sets up the
rules has the special duty to ensure that a rule violation can not
happen inadvertently or negligently, especially if it can do to the
financial detriment of a customer.
Here are my next steps which I will initiate if you stay with your decision:
complaints@gaminglicences.com Antillephone N.V.
http://www.casinomeister.com/pitchabitch/
http://www.askgamblers.com/submit-complaint-p4
Furthermore, I make you aware that I publish my opinion and
experiences as long as and so often in forums and posts until when
entering the search term only for example "Casinia" one of my
publications listed at the top as the first hit on Google and other
search engines.
I am very good in SEO and I now Google ranking very well.
Best regards
... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... .
In the next week it will be decided whether I will start to implement my announcements that I have sent in the two mails to the support.
I am serious and this unjust mess I will not let sit on me.
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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zeyno17
I just wanted to say that I think it's good that a Curacao casino participates here and that players and casino in the further course of the thread may yet agree. Would be in my opinion a good step of the casino and would show that not only empty phrases were threshed. With the "hymn of praise" I am so far unfortunately a little overshot the mark.
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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THANK YOU! YOU ARE REALLY GREAT!
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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zeyno17
I press you very much the fingers that it will lead to success! I think it's great that you're fighting and you can not just put up with this mess!
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Won 2200€ with 20€ without bonus - Casinia Casino does not pay out
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My sympathies were very much on your side until this sentence.
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