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Public complaints: Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

Topic created on 23rd Apr. 2018 | Page: 1 of 4 | Answers: 31 | Views: 11,441
zeyno17
Visitor

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

23rd Apr. 2018, at 09:51 pm CEST#1
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In all brevity in advance to my person: I am 41 years old single parent and live with my 9 year old son in a 2 room attic apartment and work part-time in elderly care. I have not been playing in Online Casinos for very long and for financial reasons my deposits are not particularly large and only occasionally. About 3 weeks ago I registered at the online casino "Casinia.com". The day before yesterday evening I deposited there another 20€ to try my luck. I have taken no bonus but simply deposited and played. It ran from the beginning like clockwork and so I got at Gonzo's Quest on each level quickly free spins and then scored at 1€ stake a free spin win of over 500€ and at 4 € stake a free spin win of over 1500€. With the payout of 2250€ I was infinitely happy and honestly could hardly believe my luck. The next day I received an email from the financial department of Casinia Casino with the request to send some documents for Verification of my person. I also sent these promptly to the appropriate department. In the afternoon I received another email from the finance department asking me to send them a selfie with my ID in my hand in front of a computer screen showing the Casinia.com website. Although I found this quite humiliating, I complied with this request in anticipation of my first really big win in life.
The next day, the dream castle came crashing down when I opened the next email from the finance department in my mailbox.

Quote:

Dear*****,
Your account was checked by the Financial Department on the basis of the documents provided. However, as a result of the check when withdrawing funds, the Security Department has recognized your account as a Duplicate
---------------------------------------------------
My account is said to be a duplicate or in other words I have registered several times with this casino.
However, the audacity is probably not yet satisfied with this. After the above-quoted, the corresponding section from the terms and conditions followed and then this impudence:

Quote:
Your Deposit was returned to the balance of your deposit less 10% commission for making payments of 20 EUR.
We ask you to request withdrawal of these funds after which your account will be blocked without the right to restore.
------------------------------------------------------

So in good German because they allow me a withdrawal of exceptionally only 20€ I have to pay 10% penalty and my account will be blocked indefinitely after this withdrawal of 18€ to be requested by me.
I immediately searched all my emails for messages from Casinia.com and unfortunately I found 2 emails addressed to the username: "Sunadeluna". Apparently, I have really registered there at some point and have forgotten this registration. But I can definitely exclude that I ever deposited with the older account or even took a bonus.
I have simply forgotten that I have registered there before and was not made aware during the government process that I am already registered with the email address.

I wonder how it is possible that one can register with the same email address in an online casino twice. At any online casino I have encountered this would not have been possible that happens to me but I would have been shown that I already have an account which would have saved me the further registration.

It is clear that I in the moment where I have set up the second account as a possible winner is eliminated but may deposit until the never-never day without a possibility to win the with two accounts I violate the terms and conditions.
This is fraudulent in my eyes and not to accept. I have nothing to blame and should be punished by this casino for something that could not have happened to me elsewhere.

I think that everyone here who has a little empathy can understand how you feel after such an email. So they can just claim I have 2 accounts and then they don't need to pay out anymore. My request to all who can help me:
Please help me!

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Anonym

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

23rd Apr. 2018, at 11:05 pm CEST#2
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Liked this post: Avatar von zeyno17 zeyno17
Write them exactly that. That you have never used the other account and you are infinitely sorry that you have forgotten.

Maybe you write to them that you have tested their casino and are in fact an Affiliate for casinos and would like to include them in the program. Say you have several thousand potential players.

Why you should serve up such a tall tale?

Because the casino unfortunately only has a Curacao license and you have been taken in by a fraudulent casino.

Write to them that they should be quick with the decision because you want to publish the review for their casino soon and of course you want to write in there right away whether they were accommodating or not.

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Anonym

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

23rd Apr. 2018, at 11:19 pm CEST#3
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Hello... I'm really sorry for you, I think that in such cases you can only hope for goodwill. I agree with you, it's really bad that no notice came with the registration, that you are already registered. But I don't know if that happens at all. I always save my OCs passwords via google, so that I generally do not have to enter the login manually and thus prevent of course what happened to you now. It is also stupid that you probably could have deposited tens of Euros and only with a possible payout the crap would have come up. You can therefore actually talk about luck that was not deposited more. The casino is already talking about punishment, so do not think that there is still what comes around, see themselves completely in the right. According to their terms and conditions in many casinos are not always morally defensible, they will probably still keep right. I still hope that someone can help you here and you can still get your win. It would be best to finish with it anyway and if help comes, the joy would be even greater. All the best...

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Anonym

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

23rd Apr. 2018, at 11:43 pm CEST#4
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If anything works - then the first answer. But please do not get your hopes up with the crap curacao casino. If then make the only out of goodwill and not otherwise. Is unfortunately really so!

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R****r

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

24th Apr. 2018, at 05:44 am CEST#5
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I really hope you get this money but I don't see much hope with this bad license. May I ask how you came to this casino and at the same time to Gamblejoe.com which has only reputable Online Casinos in its list?

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S****8

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

24th Apr. 2018, at 08:38 am CEST#6
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Curacao = money gone !

Unless a miracle happens !

Would be happy for you !!!

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Anonym

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

24th Apr. 2018, at 10:25 am CEST#7
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Somehow I find that funny - there are massive Curacao casinos at Askgamblers rated as good and have consistently good reviews. I really wonder - whether this is all lies and deception or there is one or the other Curacao casino which works reputable. If that is really net - askgamblers also belongs away ... . I'm looking there just often for new MGA casinos (you can filter there) - but ultimately you have to be careful with it. Have rummaged only yesterday there and was pleased about a great casino what angblich MGA lizenzier is. On closer inspection of the casino page, I then noticed that the .com version only had a Curacao license. And the .net version then the MGA license. The biggest joke was that only the .com version is an OC and the .net version is only a betting provider. So you can of course also fool people who rely on the information without thinking....

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Anonym

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

24th Apr. 2018, at 10:31 am CEST#8
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Aka wrote on 24.04.2018 at 10:25 am: Somehow I find this funny - there are massive Curacao casinos at Askgamblers as well rated and have consistently good reviews. I really ask myself - whether this is all lies and deception or there is one or the other Curacao casino which works seriously. If that is really net - askgamblers also belongs away ... . I'm looking there just often for new MGA casinos (you can filter there) - but ultimately you have to be careful with it. Have rummaged only yesterday there and was pleased about a great casino what angblich MGA lizenzier is. On closer inspection of the casino page, I then noticed that the .com version only had a Curacao license. And the .net version then the MGA license. The biggest joke was that only the .com version is an OC and the .net version is only a betting provider. So you can of course also fool people who rely on the information without thinking....

I also noticed there, that many casinos are very well rated that only have this dirt license ... Very strange But me actually bucki since I like to rely on the casinos listed here

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Stromberg
Legend

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

24th Apr. 2018, at 11:09 am CEST#9
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Aka wrote on 24.04.2018 at 10:25 am: Somehow I find this funny - there are massive Curacao casinos at Askgamblers as well rated and have consistently good reviews. I really ask myself - whether this is all lies and deception or there is one or the other Curacao casino which works seriously. If that is really net - askgamblers also belongs away ... . I'm looking there just often for new MGA casinos (you can filter there) - but ultimately you have to be careful with it. Have rummaged only yesterday there and was pleased about a great casino what angblich MGA lizenzier is. On closer inspection of the casino page, I then noticed that the .com version only had a Curacao license. And the .net version then the MGA license. The biggest joke was that only the .com version is an OC and the .net version is only a betting provider. So you can of course also fool people who rely on the info without thinking....

There may well be reputable casinos with Curacao license, about which there are no complaints or which behave fairly.
But since there are enough alternatives with a good license, there's actually still no reason to play in such a casino.

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Bvb1995
Expert

Won 2200€ with 20€ without bonus - Casinia Casino does not pay out

24th Apr. 2018, at 02:36 pm CEST#10
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This is really annoying that the casinos are looking for the needle to not pay out. if you have not used a bonus pay out some casinos even with dopoel acc

Had once a double acc at Bet365 have even deposited at both but they have paid me the money despite and deleted 1 acc because I had not accepted a bonus

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