Public complaints: Withdrawal problems with Online Casino Germany (scam) (Page 3)
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Withdrawal problems with Online Casino Germany (scam)
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Withdrawal problems with Online Casino Germany (scam)
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I had had a payout of 500 euros from a few years ago, when Sunset Casino closed its doors, at the successor casino advertised by Sunset. So plus-minus zero, considering the deposits.
At first, the payout somehow did not arrive and when I logged in, I saw the money again in my gaming account.
When asked, I got the answer that the casino could not cancel and reverse my withdrawal, I had done that.
So new withdrawal.
Two days later again the same game, withdrawal canceled, money in the game account.
Thereupon complaint to the regulatory authority, Malta. New payout and demand.
Again similar answer, by mail. I would have canceled, he (?) can not do this at all, besides, he was just on the road in Italy (?), so complete bullshit. And it was a Malta license.
Then I waited and after about 5-6 days the money came, on the 3rd try, and I reported the case to the supervisory authority as settled.
The site listed here in the opening post puts together similar nonsense as this operator did back then. Looks like spam.
Then despite 3 open payouts, again 500 euros deposited, well. Reads all something soso.
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Withdrawal problems with Online Casino Germany (scam)
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The address mentioned in the 1st post is just an advertising page for Adlercasino, isn't it?
Have you played at Adlercasino? If so, what is your username there?
As has been written several times, everything should be visible in the account history.
If there is nothing there and you ask for our help, then we need more information.
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Withdrawal problems with Online Casino Germany (scam)
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How to do that, on an advertising site? There is no casino, right?
Otherwise, most people here know the advertised reputable casinos and would not register somewhere via such a dubious page.
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Withdrawal problems with Online Casino Germany (scam)
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Gladly I can send a screenshot of it, that I have requested the payouts.
I have despite 3 open withdrawals the 500€ deposited, because I did not know until now that there is even the function to cancel a request for withdrawal. I've only been an online player for about 1.5 months, because I've always gone to the casino to try my luck there.
If not believed, I can gladly add screenshots.
And if this were spam, I certainly wouldn't bother writing it all down.
Thanks
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Withdrawal problems with Online Casino Germany (scam)
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Guess you raise a story to draw attention to the spam page to generate some traffic.
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Withdrawal problems with Online Casino Germany (scam)
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Secondly, I have heard a similar story before, which later turned out to be bullshit.
Now there are several possibilities and solutions to this problem:
1. Story is bullshit which is posted here out of boredom or for commercial reasons.
Solution: Find a hobby or start to work honestly or make an effort and build a decent website that offers users added value. With a lot of diligence and some luck you can earn money with it.
2. A hacker has actually gambled away your money via your IP, i.e. your system is / was insecure.
Solution: It makes no sense why a hacker should gamble away your money. He has nothing from it. Unless the hacker knows you personally and wants to harm you. In these cases, this is not the casino's fault, but the hacker's, who is liable for it. Therefore, a report to the police would be the right choice.
3. The casino itself has gambled away your money, is unsafe or the problem lies with the casino.
Solution: since the support is no help anymore, file a complaint with the Malta Gambling Authority (google for MGA complaint) and complain about Adler Casino. The MGA will find out if there is any truth to your complaint. In such a case (the casino is gambling away players' money) the casino will surely lose its license. Because of 3.000€ but extremely unlikely!
PS: I have removed the link from the first post. Please do not post such a link here again, otherwise you will be banned here.
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Withdrawal problems with Online Casino Germany (scam)
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Affiliates who are spamming here on GambleJoe should wrap up warmly in the future!
We invest a lot of time and work in this portal for years and also invest a large part of our income back into the further development, in order to create a portal that makes sense for the users in the end. We do not see it that people who want to make a quick buck block this development by selfishly and senselessly consuming our resources. Enough is enough!
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Withdrawal problems with Online Casino Germany (scam)
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I myself do not even know what a mga or whatever is, that here are people on the road who have a clue, I hoped. Because exactly the, can help me further
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Withdrawal problems with Online Casino Germany (scam)
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If I misunderstood you, then I'm sorry. The post looked really suspiciously like spam. As I said, since this does not seem to apply in this case, I would like to formally apologize to you. Then you made a mistake with the domain name you gave in the first post and your complaint is about Online Casino Germany and not some Affiliate spam site.
We at GambleJoe advise against playing at Online Casino Germany, because we have heard a lot of negative things about this online casino. For one thing, players who did not reside in Schleswig-Holstein were able to register and Deposit there at the beginning. This resulted in deposits being accepted en masse, but players did not receive a payout as soon as the first payout was made. This has since been changed with OCD opening a second casino in Malta under Online Casino Europe, where all players outside of SH are sent.
Secondly, to the best of our knowledge, Online Casino Deutschland has attracted attention for massive unethical business practices right from its inception. We have heard that the domain under which the casino is operated was hijacked by the operators (domain hijacking). The trustee who administered the domain for the operator was intimidated by OCD, so that he quickly handed over the domain. Domains like this are sometimes worth several hundred thousand euros. So the operators are really up to all kinds of things and you can really trust them. However, I honestly don't believe that they play down the wins of players themselves - although I really don't want to completely rule it out with them.
If you really haven't gambled away the win, then you should as a first step file a complaint with the German "supervisory authority" in Schleswig-Holstein and at the same time a complaint with the MGA (Malta Gaming Authority). Basically, the latter supervisory authority in Malta is responsible for you, because you are not from Schleswig-Holstein. Nevertheless, it can't hurt to file a complaint to both supervisory authorities.
You can submit a complaint to the MGA here (in English / does not have to be perfect): http://www.mga.org.mt/support/online-gaming-support/
You can file a complaint to the supervisory authority in Schleswig-Holstein (in German) here*: https://www.schleswig-holstein.de/DE/Serviceseiten/Kontakt/kontakt_node.html;jsessionid=9715B558F5F55FEAB9283F046B350FEF?cms_nnId=1860548
* Unfortunately, I could not find any other contact option where you can complain to the German regulator as a player. Germany is really very unprofessional regarding gambling regulation compared to many other countries. On the positive side, the Maltese regulatory authority is responsible for you.
If the casino has anything to do with it, then the regulators will find out and the casino will almost certainly lose its gambling license without any ifs and buts and you would get your money back. However, I honestly don't believe in it, unfortunately. Unfortunately, because then the operators of OCD would finally get what they deserve.
If it was a hacker and the regulators couldn't find out anything, then the problem lies with your system and for that the hacker is liable in the end, once he or she could be located. Therefore, in this case, you have to file a report with the police against unknown persons.
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