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Public complaints: Withdrawal problems with Online Casino Germany (scam)

Topic created on 26th Dec. 2017 | Page: 1 of 4 | Answers: 35 | Views: 14,899
Masterofsound12
Visitor

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 06:40 pm CET#30
0 Likes

Nobody has liked this post so far
dear Ladies & Gentlemen.

On 21.12.2017 I have 1200€
On 23.12.2017 I have 1000€
On 25.12.2017 I have 1000€

On the portal (Edit by Admin: User has accidentally posted a spam site. But meant was Online Casino Germany, https://www.onlinecasino.de/ ) made a request for withdrawal.

When I deposited yesterday again 500€ to play and unfortunately had no luck, I went to a friend.

When I wanted to check the status of withdrawals again tonight, I saw that the request for withdrawal from 23.12 / 25.12.2017 had disappeared.

I immediately contacted customer service and they said I had cancelled it and gambled it away.

But I have not done this, neither canceled nor gambled.

I just contacted customer service again because of the incident and they could not help me, the money was gone.

I just looked again at my pending withdrawals, since the 21.12.2017 was still deposited.
This is now also no longer to be found.

Have again contacted the customer service by phone.

Again you told me that I had canceled the money and gambled away.

I have not cancelled and gambled a single withdrawal

No one has access to my data either, because I live alone.

What should I do?

There are 3200€ in total that are simply gone without me doing anything.

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RiverSong
Legend

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 07:46 pm CET#1
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Nobody has liked this post so far
Masterofsound12 wrote on 12/26/2017 at 18:40: dear ladies & gentlemen.

On 21.12.2017 I have 1200€
On 23.12.2017 I have 1000€
On 25.12.2017 I have 1000€

On the portal onlinecasino.eu made a request for withdrawal.

Yesterday, when I deposited another 500€ to play and unfortunately had no luck, I went to a friend.

When I wanted to check the status of withdrawals again tonight, I saw that the request for withdrawal from 23.12 / 25.12.2017 had disappeared.

I immediately contacted customer service and they said I had cancelled it and gambled it away.

But I have not done this, neither canceled nor gambled.

I just contacted customer service again because of the incident and they could not help me, the money was gone.

I just looked again at my pending withdrawals, since the 21.12.2017 was still deposited.
This is now also no longer to be found.

Have again contacted the customer service by phone.

Again you told me that I had canceled the money and gambled away.

I have not cancelled and gambled a single withdrawal

No one has access to my data either, because I live alone.

What should I do?

There are 3200€ in total that are simply gone without me doing anything.

so if you were not --> sounds strongly like third-party use, on the course you should see when canceled and what / how much was played with it, ever checked?

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Anonym

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 08:20 pm CET#2
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Nobody has liked this post so far
It's all in your hystory. Why don't you look up what was canceled where and when, and what you supposedly played with it

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Masterofsound12
Visitor

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 09:20 pm CET#3
0 Likes

Nobody has liked this post so far
The 2x1000€ were canceled tonight where I was already in bed. Should have played something 11€ compartment.

The 1200€ should have been canceled today at 17:30 and also 11€ tray what have been played. At the time I was eating at my parents.

Had after the first incident yesterday where the 2x1000€ have been canceled, directly changed my password.

Nevertheless, the 1200€ were debited again today and allegedly gambled away.

Something is not right there.

Am I stuck with it? According to customer service can not do anything

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RiverSong
Legend

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 09:30 pm CET#4
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Nobody has liked this post so far
but they can determine from where the cancellation was made, i.e. ip location etc..
but matthias and daniel know this better.

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Anonym

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 09:33 pm CET#5
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Nobody has liked this post so far
I also think that this can be understood

Of course, it's hard to prove your innocence now.

But so far you should not even think. First of all, you should really make it DEUTLICh clear to the support that you were not this person who has canceled and gambled away and that they should please help you with the clarification, because this is clearly fraud

I would also defend this with all means and it definitely not sit on me. This is too much money

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Masterofsound12
Visitor

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 09:42 pm CET#6
0 Likes

Nobody has liked this post so far
Talked to support on the phone today.
When I said: it can not be that no money, 3200€ are now gone, although I myself have not canceled or used.

Especially since I did not even know until now that there is this function at all to cancel requests for withdrawals.

According to their info, this was done through my ip.
But if it was professional hackers, it would probably be no problem for them to cancel this with my ip or whatever.

So I would be stuck with it, say the support people.

Have there again a mail hingeschrieben that if I do not get the money paid immediately, I will consult a lawyer.

Before I never had problems. Had in the last 2 weeks me about 3500 € can be paid out.

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Dokado1212
Experienced

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 10:08 pm CET#7
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Nobody has liked this post so far
And what should the lawyer do? It might be difficult to prove that you didn't cancel it.

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RiverSong
Legend

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 10:09 pm CET#8
0 Likes

Nobody has liked this post so far
Masterofsound12 wrote on 12/26/2017 at 9:42 PM

Have there again a mail hingeschrieben that if I do not get the money paid immediately, I will consult a lawyer.

in such a case you come so anyway no further because you are dependent on the help of the support, so friendly is better in any case. and that here should be solved quickly before the tracks are gone, there is no use of a lawyer something, at the moment.
do not want to accuse you of anything but sure that no one has your data or could get to know? have additionally run virus scanner?

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Masterofsound12
Visitor

Withdrawal problems with Online Casino Germany (scam)

26th Dec. 2017, at 10:18 pm CET#9
0 Likes

Nobody has liked this post so far
Own a new laptop since Christmas, with the new virus scanner etc..
Except me, no one had access to my data from the account.

What should I do ?

The customer service only turns me away and says that nothing can be done.

If I had canceled this myself, I would have only myself to blame and was not looking for advice from you.

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