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Public complaints: Winota only talk out (Page 2)

Topic created on 07th May. 2021 | Page: 2 of 3 | Answers: 23 | Views: 8,027
Haggbert

Winota only talk out

27th Jun. 2021, at 05:46 pm CEST#11
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It would be nice if any of you who have an account could try to log in. If that works, I can prove the fraud 100%.

Answers like from "derzweifel" unfortunately only help to a limited extent......

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MasterChiefKief
Expert

Winota only talk out

27th Jun. 2021, at 05:54 pm CEST#12
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I just wanted to register to test it, but Germany is not selectable as country during registration

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Haggbert

Winota only talk out

28th Jun. 2021, at 10:02 am CEST#13
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Thank you for your efforts Masterchiefkief.
Yes, I had already noticed that too

One of the chat staff also said that the reason for the maintenance work is an adjustment to the German regulations. However, I can hardly imagine that this takes so much time.

If there is someone here who has a German account there: please try to log in and give feedback if that works

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see33

Winota only talk out

28th Jun. 2021, at 06:37 pm CEST#14
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Hi Haggbert,

same problem. After many efforts 6000€ won, 1500€ Auszahlungsliste draufgetan, and bang account frozen, closed according to Winota. Supposedly this is due to the update that lasts forever. After 20 emails to Winota I got the first 500€ on 25.06., whether the rest arrives I have to wait
If I write in the Live Chat with Winota English means that my account has been closed, if I write with Winota German because of maintenance work
I have forwarded my complaints everywhere and am currently waiting for a response from Winota

Coincidence that we both fail on the same problem. Customer service is such a piece of junk, they can't help anyone
If there is something new please report
Mfg

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Haggbert

Winota only talk out

29th Jun. 2021, at 09:06 pm CEST#15
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When was your account closed and when did you make your first withdrawal?

It's crazy that you got a payout at all. What did you have to write in the emails for that ?

For me, there is now after 12 days purely nothing done and it always says I get the money only after the "maintenance work". Or after that I get a mail it says

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Haggbert

Winota only talk out

5th Jul. 2021, at 11:53 am CEST#16
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Update

After I complained again today via chat and pointed out my eCOGRA complaint, I was assured that I will receive my first payouts today, tomorrow and the day after tomorrow.

The remaining amount I should request via the kyc-mail. I still can not log in

I'm curious if something really arrives on my account. However, I now have a little more hope

I'll let you know on Friday at the latest whether something arrived

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Topgun55

Winota only talk out

5th Jul. 2021, at 06:59 pm CEST#17
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I have exactly the same problem. No more login possible. Before I complained, I still came up to after login. I don't know why I was blocked and my payout didn't come either
Would be nice if you continue to state your experiences here so that I continue to try.

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Topgun55

Winota only talk out

5th Jul. 2021, at 11:43 pm CEST#18
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I received this mail today

Thank you for contacting our Winota support team.

We would like to inform you that all Winota DE accounts have been closed until we complete the migration process (this includes withholding pending payouts).
Please note that we will inform you as soon as the migration is completed.
Thank you in advance and we apologize for any inconvenience.

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Pima007
Amateur

Winota only talk out

6th Jul. 2021, at 12:12 pm CEST#19
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Well, the positive thing is, you can not gamble the money before again, account is closed

Some casinos also really use everything to delay withdrawals

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Topgun55

Winota only talk out

6th Jul. 2021, at 01:03 pm CEST#20
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We are pleased to inform you that your withdrawal request in the amount of xxxxxxEUR has been processed by our Finance Department.

The money should arrive in your account in the shortest possible time. Please note that bank and credit card transfers may experience delays of up to 3-5 business days.


If you have any further questions, please contact us via support@Winota.com or via Live Chat.

Sincerely
Finance Department Winota.com

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