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Public complaints: Winfest Casino an audacity in terms of player protection!

Topic created on 27th Jul. 2018 | Page: 1 of 1 | Answers: 8 | Views: 5,231
Anonym

Winfest Casino an audacity in terms of player protection!

27th Jul. 2018, at 05:53 pm CEST#1
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I wanted to close my account at Winfest casino.

I wrote to the Live Chat that I want to close my account for personal reasons. What does the employee do? He told me to think about it for 3 more days and contact him again. When I wrote to close the account now, he wrote that he can give me a very special 20% bonus. When I wrote again please close the account jezt he wrote schönen tag noch and ended the chat.

The chat was then deactivated for me?! A cheek!!

Complaint to the MGA comes!

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Anonym

Winfest Casino an audacity in terms of player protection!

27th Jul. 2018, at 05:55 pm CEST#2
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Oh, and they don't seem to have an email address either. These dogs!

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Anonym

Winfest Casino an audacity in terms of player protection!

27th Jul. 2018, at 06:03 pm CEST#3
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So, I have now contacted the chat again via VPN and deleted cookies. I know I was unfriendly but I'm just because of that on 180!

A****m A****m " /&gt



Hopefully they themselves once gamble away all their money or something! I have lost only 20 euros in this casino, but to own this impudence is just brazen!
I hope they get a fine from the MGA or something like that.

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Rasmik12
Top Member

Winfest Casino an audacity in terms of player protection!

27th Jul. 2018, at 06:42 pm CEST#4
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Liked this post: Avatar von BUZZER2018 BUZZER2018, Avatar von Insa24 Insa24
Don't you think that your choice of words is completely wrong?

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Anonym

Winfest Casino an audacity in terms of player protection!

27th Jul. 2018, at 06:49 pm CEST#5
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Liked this post: Avatar von BUZZER2018 BUZZER2018, Avatar von Falko Falko
Green, it may be that the game protection is not in order there, I fully agree with you.
But you then so upset and the chat employee a "miserable dog" to call is not to be surpassed in impudence.
Therefore, you should first think about how to behave, even if the chat employee is anonymous. >:(
Where would we come if we all insult each other so !??

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BUZZER2018
Rookie

Winfest Casino an audacity in terms of player protection!

29th Jul. 2018, at 03:02 pm CEST#6
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Green wrote on 07/27/2018 at 17:53: I wanted to close my account in Winfest casino.

I wrote to the Live Chat that I want to be blocked for personal reasons. What does the employee do? He told me to think about it for 3 more days and contact them again. When I wrote to close the account now, he wrote that he can give me a very special 20% bonus. When I wrote again please close the account jezt he wrote schönen tag noch and ended the chat.

The chat was then deactivated for me?! A cheek!!

Complaint to the MGA comes!

No offense "Green" that may be that the chat employee has not done everything right in terms of Player protection ! But I've noticed a few times now that here again and again casinos are pulled into the dirt without good reason! Be it because of payouts someone apparently completely without reason has not received or a bonus was not awarded or something else, the reason is usually that someone was once again too lazy to read the Agb 's or bonus conditions. This also seems to be the case here, even if the live chat has also made mistakes (which would have simply had to be better trained then he could explain to the player in a few steps what is tuen to block the player account) but since I have already experienced worse. I have attached two screenshots where you can see how easy it is to handle the account lock at Winfest.
BUZZER2018

BUZZER2018

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BUZZER2018
Rookie

Winfest Casino an audacity in terms of player protection!

29th Jul. 2018, at 03:13 pm CEST#7
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BUZZER2018

BUZZER2018

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BUZZER2018
Rookie

Winfest Casino an audacity in terms of player protection!

29th Jul. 2018, at 03:19 pm CEST#8
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Green wrote on 07/27/2018 at 5:55 pm: Oh, and they don't seem to have an email address either. Those dogs!


They seem to have These dogs

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Sahip74
Experienced

Winfest Casino an audacity in terms of player protection!

30th Jul. 2018, at 07:47 pm CEST#9
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Also play from time to time at sunmaker or sunnyplayer Bonus Code never won and many do not work at all.
Even without bad odds.Vera&John,Betsson,Ovo,Cherry nothing at all and paid a lot.What else is there?. what is
is recommendable?.sister wins at least once in a while what ...am sad 😉😉

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