Public complaints: White Rabbit Bug and Leo Vegas crosses the line. (Page 2)
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White Rabbit Bug and Leo Vegas crosses the line.
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There I also noticed the error several times
Thought actually that they would fix it oO
Oh well, you're not crazy, I see it also on your video
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White Rabbit Bug and Leo Vegas crosses the line.
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I'm surprised that no one else has complained about the bug if it already exists for so long.
I like to play at Leo Vegas and is for me one of the few reputable casinos.
But how they have dealt with me and have not even taken me seriously has made me very angry, especially since I'm not exactly a bad customer.
I'm curious if BTG even responds, since they have not yet shown any reaction to my mail.
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White Rabbit Bug and Leo Vegas crosses the line.
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Wrote again today in chat with Leo Vegas support.
The employee this time was at least friendly and has taken time, it was still very tedious because this was also totally on the line.
At the beginning he wanted to persuade me that no win is possible if you buy the free spins and these run in.
I have at least three times pointed out why I would have won 39 cents before the free spins have even begun.
He then said that then no player would play the normal game but would only buy the free spins if the first spin where the free spins would also count. HUH?
I then asked him if I should go into game mode and film it when I have a win on the spin.
Although he said at my request that they have the game of course already mitttlerweile tested, because I asked what should be so difficult to just try it out in the game mode, I needed only 5 rounds and thus only a few minutes that I could capture it on video.
I also converted the video into a Youtube video especially for him
There he saw that wins in this spin are very possible and I then said whether he could now at least admit that a mistake would exist.
He then said that he would not call that a mistake, HÄ?, but now would also like to know why the win would suddenly count.
That I assured him that and also before already in zig chat discussions and Mails was naturally inconsequential.
But despite renewed proof, you cross, only the promise that was forwarded again.
In the meantime I'm just annoyed, because of the amount of money I've already lost and not to talk about the time and energy I've already invested in this matter to get right in a matter that is completely obvious and understandable.
That's what happens when you only hire employees who have no idea at all about the game and the rules.
I also sent the employee this link for this thread and told him that players here have already clearly recognized the error and even observed it themselves.
Thereupon he said whether he may post our chat history here, which I of course affirmed.
Since he probably still thought that I was in the wrong and had not understood the rules of the game, which he also told me that I was in the wrong and after about 1000 purchased free games still do not check how the game works. Yes, no, is clear.
I would be very grateful if here the forum operator could perhaps times nachhacken and also an adequate compensation could make good.
Because I'm already afraid that they will probably only compensate me for this one round that I still know, if at all.
The round I know only for the reason because I have recorded it and there is date and time.
This has happened to me at least 50 times. The error occurs quite often if you buy the free spins as often as I do.
I think it is already enough what one gambles, there should at least the win also be counted up without error.
Can you please do something, because I've had enough. I have now invested enough time and energy and it clearly proved that I am in the right, but slowly I really get the impression they can not or do not want to understand.
Whereby I would be very surprised that one is so much on the line and there is not yet a little arbitrariness.
Addendum: And from BTG I am also very disappointed. No reaction at all to my mail and I mean that is the software manufacturer. For them it should be easy to detect and fix an error that occurs so often and is unambiguous.
On my question to Leo Vegas whether the BTG has already reported to them is evaded and no clear answer given, only so implied affirmed and that you can win nothing in the run-in game. What will be but probably rather the opinion of the Miatarbeiter, since hardly the software manufacturer will raushauen such an abstruse message.
But even in this respect, Leo Vegas is keeping a low profile and not giving any concrete answers.
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White Rabbit Bug and Leo Vegas crosses the line.
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I am really starting to despair.
Had again the pleasure in the chat:
Here only the statements of the employee: (it is about the video I posted with the five ladies which I could still understand exactly which was and what was checked)
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We reviewed the game round and could see there that you received a win from it, this is added to the final win.
You got 39 for the line and then 15 free spins with a win of 48.15€, so a total of 48.54€
The win of the trigger round is included in the win.
In addition, you bought the feature drop in this round.
There is nothing wrong with this round.
We have now checked this several times.
We have now checked this several times and the win is correct Jürgen. The win of the line is added to the final result.
We have now explained this to you several times.
In the round you gave us there was a queen, then three wilds and then a queen again. This bet line resulted in a win of 39 cents. Then on top of that came the win of the free spins
a colleague takes another look.
In the report of the round or the PDF it says "Queen" in the first line and "Red Queen" in the last one
Thus these are not connected
My colleague is looking at it again
There are two different symbols
Therefore it counts Queen and 3 Wilds
If it is another Queen symbol it does not count unfortunately
Okay, the name Queen belongs to the symbol with the Q
Red Queen is the image of the Queen
You did not have two queens in the round, you had the Q once, then three wilds and then the image of the queen. This was in the round you forwarded us
The images are once the big Q, then three times wild and then the queen
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Thereupon I have sent again the Youtubelink to said video and made attentive to the fact that just very well a queen symbol is also in the first place and have also made attentive to the fact that it can be of course quite that it is not to be seen in the system history if and because it is obviously about a software error.
That was the answer:
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We have looked at the game round you sent in and it is fine. That is all we can do as a middle person.
We receive the information from the SPiele Provider and can forward it to you. Nothing more.
If you would like to report a software bug there, please contact either the MGA or the game provider or manufacturer.
That's all we can do from our side.
It may be a queen symbol, yes, but as I said, you can forward this to the MGA and to the game provider.
we were in contact there and this was the feedback and we forwarded you the result we received from there about the round.
As I said, we can not do more from our side
As said before, we have dealt with the game provider in this regard and received the results of the slot - these look fine.
Again - from our side on we can do no more.
If you want to submit another round in which this happened you are welcome to do so.
from a video, unfortunately, we can not directly check in a round if something was wrong there.
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Leo Vegas doesn't see a problem, even the game manufacturer, sorry for the expression, just shits on it.
Leo Vegas doesn't even want me to invest more time and energy in it and just leaves it there despite overwhelming evidence and continues to have a slot online that does not run error-free.
I really ask for help here.
As you can see, Leo Vegas is not even remotely willing to acknowledge the problem and find a solution.
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White Rabbit Bug and Leo Vegas crosses the line.
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Only you can do this, because you are the first to notice this error and you are directly affected by it.
However, it can take 1-3 weeks before the MGA gets back to you with a result.
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White Rabbit Bug and Leo Vegas crosses the line.
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But can you please explain to me why Leo Vegas and also the game manufacturer proceed in this way?
The case is clear and should not have been a big deal.
Ah, a mistake, we'll look at it right away, thanks for the info, here in about their lost money, we thank you for the tip... end.
Due to my exact representation and even video evidence should not be a problem?
What is that I as a player should now turn to the MGA, have to do me an extreme effort for a mistake for which I can do nothing and which is fully proven?
This is not a serious and fair deal on the part of Leo Vegas.
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White Rabbit Bug and Leo Vegas crosses the line.
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Yes, because LeoVegas is not to blame in this case, but the game manufacturer. In such cases LeoVegas contacts the game manufacturer and if they say "no it's not a bug" or "we don't care" or whatever, then LeoVegas can't do anything. The error also exists in every other casino that offers this slot.
If the manufacturer is not interested and the casino can't help you, then the MGA has to take a look at it. How much money do you think you lost due to the error?
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White Rabbit Bug and Leo Vegas crosses the line.
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Of course, I think it's just as much of an impertinence on the part of the game manufacturer.
But, I am a customer of Leo Vegas, I deposited money there and lost money due to the bug which I would have been entitled to.
I have no business relationship with BTG. That Leo Vegas can not control every slot is clear to me, but if they are pointed to such a mistake then it is very well in their responsibility to compensate me for the damage.
Then they have to contact the game manufacturer.
But the facts are simply ignored and my evidence is disregarded. I don't call that a serious approach.
You could have also said, Ok, we see the error clearly, we replace and make everything else with the game manufacturer out, until he has understood that there is something wrong.
I find it completely incomprehensible that BTG can not (will not?) Find such a common error and simply dismiss the matter. Would have to be but also in their interest to fix the error and that as quietly as possible to bring across the stage and not to have a disgruntled player who then in forums this error rumschreit. Likewise Leo Vegas would have to have actually the same interest.
But to see the error clearly and only because of the statement of the manufacturer to say we are not interested is serh negligent, because now especially the slot with error remains online despite everything, knowing that he has an error.
I see here, at least to me personally, very well the responsibility at Leo Vegas.
Why should I now dedicate my free time to it and even turn to the MGA, just because the casino and the game manufacturer are cross?
What have I done wrong, except depositing a lot of money and discovering an error that is to the disadvantage of the player.
What do you think would have happened if I had told them about a mistake that was in the player's favor and they suddenly cancelled the house advantage of the casino?
Would I still have to go to the MGA? Would they still be so relaxed about it?
I can't say the exact amount, it has happened so many times and at different bet levels. It will be in the three-digit range.
In the meantime, however, it has become more of a matter of principle.
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White Rabbit Bug and Leo Vegas crosses the line.
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Well, then they would have deducted the wins you won due to the mistake from your bankroll. It is written in every game description that wins that are due to a mistake are declared invalid. The other way around is unfortunately always more difficult which I also find unfair but that's the way it is ...
Unfortunately, this is the only option if no solution can be found through the casino ...
I think it's good that you think this way and that's why you should take 15 minutes and tell the MGA your case. This would also benefit other players ...
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White Rabbit Bug and Leo Vegas crosses the line.
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You have a good connection to Leo Vegas, maybe it would help if you get in contact with them.
Above all: You see the error and can confirm that the video clearly shows an error.
Yes, but I do not want to accept a, is just so. They would deduct the money from me, but a mistake to my disadvantage is not even recognized and put aside. I'm simply fed up with having to fight for my rights in OC like a fool, and the employees constantly play dumb.
All in all, you throw so much money at them, it's not too much to ask to at least be able to find normal solutions and not be sold for complete fools.
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