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Public complaints: White Rabbit Bug and Leo Vegas crosses the line.

Topic created on 09th Jan. 2018 | Page: 1 of 3 | Answers: 21 | Views: 5,412
Jblum
Visitor

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:10 pm CET#1
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Hello


I have the following problem.

I play the White Rabbit slot at Leo Vegas and most of the time I buy the feature drop, that is the free spins.


So far so good.
But it always happened that wins with the highest symbol, the ladies, were sometimes not counted when the free spins come in, so when the rabbits appear. And only then. During the free spins and during the normal game everything always worked. Only when I buy the free spins and a lady, then a wild symbol or more, then it happens sometimes but not always that the win is not booked to me.
This happened to me with 2, 3, 4 and even 5 lady symbols. Once also with 4 red diamonds.



After the Leo Vegas team could not see any mistake, I then made videos of it.

I then sent them to Leo Vegas with the answer:

We can not detect any error.


In the meantime, I've been fighting for quite some time that the error is finally recognized.

Leo Vegas keeps giving different answers, once the whole team wants to have seen the video and not have detected any error, then they are apparently not allowed to open the video for security reasons, then they forwarded it again, then they need the exact game rounds again, etc.




And great it would be then also if there are players here who know the White Rabbit Slot and thus also the game rules and thus also the error can recognize. For anyone who knows the slot will immediately recognize the error.

Unfortunately, I could not record the video before the free spins symbol popped up.
You can still see it very well behind the pop up and I then start the freespins where you can clearly see that the win was not booked.

This post has been translated automatically

Anonym

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:24 pm CET#2
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I know the slot very well. However, this occurs only on the spin where the 3 rabbits appear on reel 2,3, 4 ? Then that's not tragic if that only does not work in the spin where the free spins start anyway. I mean the 3 bunnies cover so and so almost the entire 3 reels, so not many other symbols fit there anyway.
I wouldn't make a fuss about such a small mistake, it's a pity for the excitement.
So I understand exactly how you mean that, because I have played the slot often, but I would not worry about it now, too bad about the time. Even if they change it, you'll hardly get anything out of it.
It is certainly not the LeoVegas Casino but the game manufacturer BTG to which you would have to report, but there you do a lot of work, which you also does not really bring what I think.....

This post has been translated automatically

Jblum
Visitor

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:27 pm CET#3
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Gamer777 wrote on 09/01/2018 at 19:24: I know the slot very well. However, this occurs only on the spin where the 3 bunnies appear on reel 2,3, 4 ? Then that's not tragic if this only doesn't work in the spin where the free spins start anyway. I mean the 3 bunnies cover so and so almost the entire 3 reels, so not many other symbols fit there anyway.
I would not make a fuss about such a small mistake, too bad for the excitement.

I have now managed to upload the videos.

This error has happened to me because of the frequency I play, now unfortunately very often and that also goes into the money because the win is not booked and therefore missing.

As you can see, it also happened with 5 ladies, which is then worth quite a bit.

It would be a small error, if it would be fixed, the casino me the escaped money booked.
But unfortunately the do not even recognize the error.



This post has been translated automatically

Jblum
Visitor

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:46 pm CET#4
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And I ask players here who know the slot to confirm that they too can recognize the error.

Otherwise I'll get the impression that I'm the crazy one, because Leo Vegas and apparently the whole team can't recognize the error after I've described it to them at least five times in detail.

This post has been translated automatically

Daniel
Elite

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:48 pm CET#5
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Jblum wrote on 09/01/2018 at 19:27
Gamer777 wrote on 09/01/2018 at 19:24: I know the slot very well. However, so this only occurs on the spin where the 3 bunnies appear on reel 2,3, 4 ? Then that's not tragic if this only doesn't work in the spin where the free spins start anyway. I mean the 3 bunnies cover so and so almost the entire 3 reels, so not many other symbols fit there anyway.
I would not make a fuss about such a small mistake, too bad for the excitement.

I have now managed to upload the videos.

This error has happened to me because of the frequency I play, now unfortunately very often and that also goes into the money because the win is not booked and therefore missing.

As you can see, it also happened with 5 ladies, which is then worth quite a bit.

It would be a small error, if it would be fixed, the casino me the escaped money booked.
But unfortunately the do not even recognize the error.

You should report the error to Big Time Gaming and maybe link to this thread: http://www.bigtimegaming.com/contact/

The error is not with LeoVegas, but with Big Time Gaming. If you are additionally concerned about your money that you missed out on due to this bug, then you can also try complaining to the MGA: http://www.mga.org.mt/support/online-gaming-support/

Whether it's worth the effort for you personally I don't know. But basically it would be good for all players if you would take this step. Overall, it would benefit all players and Big Time Gaming is certainly grateful for any information about possible bugs.

This post has been translated automatically

Jblum
Visitor

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:53 pm CET#6
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Nobody has liked this post so far
Daniel wrote on 09/01/2018 at 19:48
Jblum wrote on 09/01/2018 at 19:27
Gamer777 wrote on 09/01/2018 at 19:24: I know the slot very well. However, so this only occurs on the spin where the 3 bunnies appear on reel 2,3, 4 ? Then that's not tragic if this only doesn't work in the spin where the free spins start anyway. I mean the 3 bunnies cover so and so almost the entire 3 reels, so not many other symbols fit there anyway.
I would not make a fuss about such a small mistake, too bad for the excitement.

I have now managed to upload the videos.

This mistake has happened to me because of the frequency I play, now unfortunately very often and that also goes into the money because the win is not booked and therefore missing.

As you can see, it also happened with 5 ladies, which is then worth quite a bit.

It would be a small error, if it would be fixed, the casino me the escaped money booked.
But unfortunately the do not even recognize the error.

You should report the error to Big Time Gaming and maybe link to this thread: http://www.bigtimegaming.com/contact/

The error is not with LeoVegas, but with Big Time Gaming. If you are additionally concerned about your money that you missed out on due to this bug, then you can also try complaining to the MGA: http://www.mga.org.mt/support/online-gaming-support/

Whether it's worth the effort for you personally I don't know. But basically it would be good for all players if you would take this step. Overall, it would benefit all players and Big Time Gaming is certainly grateful for any information about possible bugs.

Thanks for the answer.


I have already written to Big time gaming.


It would be important to me that players who know the slot also confirm here in this thread that they also recognize the error.

The main problem is that they do not want to recognize any error at all and think that I am just imagining everything - on the part of Leo Vegas.
From BTG I have received so far no answer.

Lg

This post has been translated automatically

Daniel
Elite

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 07:56 pm CET#7
0 Likes

Nobody has liked this post so far
Jblum wrote on 09/01/2018 at 19:53
Daniel wrote on 09/01/2018 at 19:48
Jblum wrote on 09/01/2018 at 19:27
Gamer777 wrote on 09/01/2018 at 19:24: I know the slot very well. However, so this only occurs on the spin where the 3 bunnies appear on reel 2,3, 4 ? Then that's not tragic if it only doesn't work in the spin where the free spins start anyway. I mean the 3 bunnies cover so and so almost the entire 3 reels, so not many other symbols fit there anyway.
I would not make a fuss about such a small mistake, too bad for the excitement.

I have now managed to upload the videos.

This error has happened to me because of the frequency I play, now unfortunately very often and that also goes into the money because the win is not booked and therefore missing.

As you can see, it also happened with 5 ladies, which is then worth quite a bit.

It would be a small error, if it would be fixed, the casino me the escaped money booked.
But unfortunately the do not even recognize the error.

You should report the error to Big Time Gaming and maybe link to this thread: http://www.bigtimegaming.com/contact/

The error is not with LeoVegas, but with Big Time Gaming. If you are additionally concerned about your money that you missed out on due to this bug, then you can also try complaining to the MGA: http://www.mga.org.mt/support/online-gaming-support/

Whether it's worth the effort for you personally I don't know. But basically it would be good for all players if you would take this step. Overall, it would benefit all players and Big Time Gaming is certainly grateful for any information about possible bugs.

Thanks for the answer.


I have already written to Big time gaming.


It would be important to me that players who know the slot also confirm here in this thread that they also recognize the error.

The main problem is that they do not want to recognize any error at all and think that I am just imagining everything - on the part of Leo Vegas.
From BTG I have received so far no answer.

Lg

BTG will take your complaint more seriously than any supporter at LeoVegas.

This post has been translated automatically

Jblum
Visitor

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 08:14 pm CET#8
0 Likes

Nobody has liked this post so far
Daniel wrote on 09/01/2018 at 19:56
Jblum wrote on 09/01/2018 at 19:53
Daniel wrote on 09/01/2018 at 19:48
Jblum wrote on 09/01/2018 at 19:27
Gamer777 wrote on 09/01/2018 at 19:24: I know the slot very well. However, so this only occurs on the spin where the 3 bunnies appear on reel 2,3, 4 ? Then that's not tragic if this only doesn't work in the spin where the free spins start anyway. I mean the 3 bunnies cover so and so almost the entire 3 reels, so not many other symbols fit there anyway.
I would not make a fuss about such a small mistake, too bad for the excitement.

I have now managed to upload the videos.

This error has happened to me because of the frequency I play, now unfortunately very often and that also goes into the money because the win is not booked and therefore missing.

As you can see, it also happened with 5 ladies, which is then worth quite a bit.

It would be a small error, if it would be fixed, the casino me the escaped money booked.
But unfortunately the do not even recognize the error.

You should report the error to Big Time Gaming and maybe link to this thread: http://www.bigtimegaming.com/contact/

The error is not with LeoVegas, but with Big Time Gaming. If you are additionally concerned about your money that you missed out on due to this bug, then you can also try complaining to the MGA: http://www.mga.org.mt/support/online-gaming-support/

Whether it's worth the effort for you personally I don't know. But basically it would be good for all players if you would take this step. Overall, it would benefit all players and Big Time Gaming is certainly grateful for any information about possible bugs.

Thanks for the answer.


I have already written to Big time gaming.


It would be important to me that players who know the slot also confirm here in this thread that they also recognize the error.

The main problem is that they do not want to recognize any error at all and think that I am just imagining everything - on the part of Leo Vegas.
From BTG I have received so far no answer.

Lg

BTG will take your complaint more seriously than any supporter at LeoVegas

So far no answer.

Do you see the error in the videos?

This post has been translated automatically

tontoo2
Experienced

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 08:35 pm CET#9
0 Likes

Nobody has liked this post so far
Had never paid attention when I buy the feature, I assumed that the initiated spin is just for animation and I just bought the free spins.
The first time I was even surprised that the FS do not start immediately after the purchase.
But if you assume to buy a spin with guaranteed feature, then the error is obvious, visible.

This post has been translated automatically

Jblum
Visitor

White Rabbit Bug and Leo Vegas crosses the line.

9th Jan. 2018, at 08:55 pm CET#10
0 Likes

Nobody has liked this post so far
tontoo2 wrote on 09/01/2018 at 20:35: Had never paid attention when I buy the feature, I assumed that the initiated spin is just for animation and I just bought the free spins.
The first time I was even surprised that the FS do not start immediately after purchase.
But if you assume to buy a spin with guaranteed feature, then the error is obvious, visible.

As you can see on the video that lasts 26 sec and with the 5 ladies, he has yes the small wins also counted, therefore are then also 39 cents above.
Only the 5 ladies who would have been worth 7.50 he has not counted.

He counts me also often the ladies, just not always.

This post has been translated automatically

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