Public complaints: Vulkanbet - my test and peculiar experience.
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Vulkanbet - my test and peculiar experience.
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Today Vulkanbet - The site is nicely designed, actually mainly a sports betting Provider but nice casino with MGA-Malta license + Curacao license.
So I thought, I sign up times.
Since you apparently get there bonus on the first 3 deposits from 10 euros Deposit I wanted to avoid that and deposited only 5 euros, because then you get no bonus.
Couple spins on 10 cents, then it was gone.
Then I deposited 40 euros and got unsolicited 50 euro bonus in addition (125% on the 2nd deposit) But I did not want a bonus!
I opened the German chat and explained that please delete the bonus because I do not want one. Now the incredible answer:
"The bonus can not be deleted manually, it always comes automatically".
I then asked how the conditions are regarding withdrawals and whether I can withdraw my deposited money.
On it the even bolder answer:
"Do not worry, the bonus runs so incidentally through until it is implemented, you can withdraw wins at any time."
I thought to myself, there is something wrong, because I actually have enough experience with something like this. But I thought I would just play and see what happens.
I played Book of Dead on 1 Euro bet and I lost about 60 Euro (I had deposited 40 + 50 bonus).
When I was on about 30 euros I got a hammer picture, namely 5 explorers, or Rich Wilde on a row - exactly 500 euros win !!!!
I was happy, am in the chat and asked if I can pay out. The answer:
"No, because your 40 euro deposit you have gambled away and the win came only when you started to play with the bonus."
In other words, if the 500 euro win had come a few spins earlier than I had part of my 40 euro deposit still available, I could have cashed out the 500.
So I had to play through the bonus completely which I unfortunately did not manage.
In summary, I do not want to complain directly about it now, because I have been playing in casinos for a long time and you have to expect something like that.
On the other hand, I did not want to have the bonus and the chat employee said, it does not matter, he can not delete this, that does not exist!
What do you think?
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Vulkanbet - my test and peculiar experience.
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I was once in the casino in Baden Baden. Really in a suit at the Roulette wheel. A beautiful old building, an elegant ambience and a great evening. That's how a casino should be. Gambling houses are of course more run down and Online Casinos are actually the crowning glory of the decay of this industry. Thereby, they could offer a real alternative, especially in the area of slots. Due to absurd bonus conditions and more black than white sheep on the market, the whole industry has become more dubious than its reputation. There are simply far too many casinos and in the meantime, many earn money by simply not paying out at all or by making it very difficult for the player to get into the area where he can pay out his own money through a so-called "bonus".
You have to imagine that once transferred. Imagine you are in Las Vegas at an old slot machine. You win and suddenly an employee stands there and tells you that you have to bet another 368,25 of your money before you can put your win from the machine into your pockets. Bonuses are absurd and especially the word bonus does not fit the definition at all, in most cases anyway. Obstruction would be a more appropriate word.
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Vulkanbet - my test and peculiar experience.
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Welcome to reality.
This post has been translated automatically
Vulkanbet - my test and peculiar experience.
Nobody has liked this post so far
I have played several times in this casino and always lost. The last time I deposited 100 euros without bonus and won 70 euros, then wanted to withdraw 150 euros.
A day later I got an email and told me that I should send the documents for Verification and my withdrawal was of course canceled.
Then I gathered all the documents that this casino required and took a few extra photos (credit card on my passport, then another photo with my passport, my credit card together next to my face<----- yes, this is what this casino required, has not happened to me before at any other casino) and uploaded under my casino account "Verification".
Every day I have then briefly looked under my account, whether the verification is already ready. Today after 6 days I then contacted the Live Chat because it is still there as a status "Pending Approval". When I told all this in the chat, the casino employee asked me " Did you inform our casino after you uploaded the documents?".
I was then of course first speechless, why should I tell the casino, this is all done automatically via the software. I was then told by the employee: "I will send the request to our specialists please wait for our further notification
If I got my money there, I will probably never play there again.
Addendum: 20 minutes later after talking to the live chat I got an email that my account is verified. I then immediately requested a withdrawal, let's see how long that takes. I hope that I do not have to tell the casino that I have requested a withdrawal.
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