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Public complaints: voodoodreams (Page 3)

Topic created on 04th May. 2018 | Page: 3 of 3 | Answers: 23 | Views: 15,306
Boulala

voodoodreams

27th Jan. 2020, at 06:57 pm CET#21
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My win of 2500 euros was simply deleted because I have exceeded the bonus condition 5 euros per spin. But this never happened. The highest was 1.50 euros. Now all the money is gone and I do not know how I can be against it
I have pressed the withdrawal of 2500 euros and 2 hours later came the email that they have left me 70 euros on my player account and the remaining 2430 euros would simply deleted. How can I prove that I have not made a spin over 5 euros?

This post has been translated automatically

MarcT22186
Expert

voodoodreams

27th Jan. 2020, at 07:12 pm CET#22
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Boulala wrote on 27.01.2020 at 18:57: My win of 2500 euros was simply deleted because I have exceeded the bonus condition 5 euros per spin. But this never happened. The highest was 1.50 euro. Now all the money is gone and I do not know how I can be against it
I have pressed the withdrawal of 2500 euros and 2 hours later came the email that they have left me 70 euros on my player account and the remaining 2430 euros would simply deleted. How can I prove that I have not made a spin over 5 euros?

Look in your game history. There should be the spins incl. bet.
Important: Gambling also counts as a spin! So if you played Risk and had a bet over 5€, this is also a violation

This post has been translated automatically

x****Y

voodoodreams

27th Jan. 2020, at 07:35 pm CET#23
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MarcT22186 wrote on 01/27/2020 at 19:12 PM
Look in your game history. There should be the spins incl. bet.
Important: Gambling also counts as a spin! So if you played Risk and had a bet over 5€ in it, that is also a violation.

+Buying free spins is also forbidden

This post has been translated automatically

mowolum
Elite

voodoodreams

27th Jan. 2020, at 09:51 pm CET#24
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Nobody has liked this post so far
Boulala wrote on 27.01.2020 at 18:57: My win of 2500 euros was simply deleted because I have exceeded the bonus condition 5 euros per spin. But this never happened. The highest was 1.50 euro. Now all the money is gone and I do not know how I can be against it
I have pressed the withdrawal of 2500 euros and 2 hours later came the email that they have left me 70 euros on my player account and the remaining 2430 euros would simply deleted. How can I prove that I have not made a spin over 5 euros?

The same thing happened to me with them.First it was said payout is in progress, took infinitely long.After several chats and keep asking, it was suddenly said, get the € 100 and the rest will be credited to my player account.It doert arrived and has eventually disappeared into thin air.Since then I no longer get free spins, with the argument -- you have not qualified for it --

This post has been translated automatically

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