Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: voodoodreams

Topic created on 04th May. 2018 | Page: 1 of 3 | Answers: 23 | Views: 15,303
MikeG111213
Rookie

voodoodreams

4th May. 2018, at 10:43 pm CEST#1
1 Like

Liked this post: D****5
Good evening, I deposited a few days ago at VoodooDreams without bonus 50 €. After many ups and downs I could then achieve a win of 720 € on the game Book of Dead on 1 € stake.... I then immediately started a withdrawal, since I deposited by credit card also paid out again by credit card. I have looked after a couple of hours then in my account whether what has already done and how should it be different my withdrawal was canceled by Voodoodreams. I then wrote to the Live Chat why they canceled my withdrawal there I just got the answer that they did not know that I should just start a new withdrawal, said done and again the same after a few hours. But this time a mail from support that my bank has allegedly rejected the chargeback and I should please pay out by bank transfer but before that still send the documents for Verification by mail. This I have then also done directly. Got then about 24 hours later an email that they need an original PDF file of my bank statement, this I had sent them but thought okay well just send the document again with the explanation that these are the original documents as I get them from my bank, with all the pages ect. After about 28 hours then again the same mail, was already a bit p**sed off but because of this but as luck would have it exactly on this day New account statements of my bank. So I again as an attachment in the mail this time but quite fresh statements, and again pointed out that it is the original documents as I get them myself from my bank. Since this mail now 5 days have passed and I still have not received a response, my withdrawal is still under waiting for confirmation and when I write to the live chat I get every time the same answer that my documents are still in processing but why this takes so long and how long it will take no one can tell me there. On the page itself is advertised with an average payout time of 6 minutes but I do not notice anything.
Has anyone there ever had the same problem?
I have the faint premonition that the hope I play the money again because I have deposited there for the 1st and have also won directly.

This post has been translated automatically

Anonym

voodoodreams

4th May. 2018, at 11:15 pm CEST#2
0 Likes

Nobody has liked this post so far
I have won there several times even on Wednesday. I sent my documents - for VISA payout I was verified after 30 min - for bank transfer the next day. The problem with the PDF I also had - but alternatively I sent a screenshot of online banking (important complete window with url) and then 30min later that was also verified. In the screenshot just name and account blah blah everything must be evident.

Wednesday - the same day all withdrawals were confirmed and today on the VISA Card online received. Since I have won several times I can confirm that se - especially in the early evening - immediately process the AZ. Even faster than Videoslots ...

Can only warmly recommend the casino - as long as you do not take the bonuses. Where also here very fair when opening the game is displayed that you play with active bonus - and the usual rules apply ... incl link to this

This post has been translated automatically

MikeG111213
Rookie

voodoodreams

4th May. 2018, at 11:22 pm CEST#3
0 Likes

Nobody has liked this post so far
So a screenshot I have this time also sent directly... Have then apparently just bad luck that it takes longer with me with the verification.
But thanks for the info

This post has been translated automatically

Anonym

voodoodreams

4th May. 2018, at 11:26 pm CEST#4
0 Likes

Nobody has liked this post so far
As I said without bonus do not worry - already pay quickly. Get even ne email and sms as soon as the az is processed!

This post has been translated automatically

rem0567

voodoodreams

23rd May. 2019, at 03:45 am CEST#5
0 Likes

Nobody has liked this post so far
Hello, at the first payout went so fast, unfortunately second third I wait time a week
Verified I was already waiting for a confirmation from the bank Strange

This post has been translated automatically

nenad
Amateur

voodoodreams

21st Jun. 2019, at 06:20 pm CEST#6
0 Likes

Nobody has liked this post so far
Have exactly the same problem at a sister company

deposited 25 and won 1800 since 4 days I'm waiting for Verification and always something else is wrong (at the other casinos no problem)

Info I only get when I ask myself in Live Chat (but they are extremely friendly)

Look ma times how long it drags on but I'm sure that everything is fine

This post has been translated automatically

Nana1309
Amateur

voodoodreams

21st Jun. 2019, at 07:09 pm CEST#7
0 Likes

Nobody has liked this post so far
What games do you play there if I may ask so from the corner😋?

This post has been translated automatically

nenad
Amateur

voodoodreams

22nd Jun. 2019, at 08:34 pm CEST#8
1 Like

Liked this post: Anonym
At the moment Sabaton runs perversely well

This post has been translated automatically

Liquid
Experienced

voodoodreams

22nd Jun. 2019, at 08:48 pm CEST#9
0 Likes

Nobody has liked this post so far
Thought only the playboy slot runs perversely well höhö

This post has been translated automatically

Anonym

voodoodreams

25th Jun. 2019, at 07:51 pm CEST#10
0 Likes

Nobody has liked this post so far
I have only had good experiences with voodo so far
Payouts take less than 30 minutes

Something seems to have gone wrong with you

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:07 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately