Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Viks casino... (Page 2)

Topic created on 04th Aug. 2017 | Page: 2 of 2 | Answers: 18 | Views: 6,857
Stealth
Rookie
Well, I've only had positive experiences with Viks. But I actually always play without a bonus. But the bonus conditions are really nasty...
Have you implemented the remaining turnover requirements? If so, then the payout of the remaining 962,17€ nothing should stand in the way. I think that should also work. But I can understand your anger and hope that the payout now works.

This post has been translated automatically

Gecko1990
Rookie
Yes turnover condition met. This bonus promotion was a total grützige action of them but they could have at least before my Bonus money in real money convert the update. I have with the 2.3k really expected to get, because actually I have so far with any casino in terms of payouts made bad experiences. I play legally and honestly and always have my account verified beforehand. I was really nice in advance shopping, and then I have to learn from them that they deduct me 1300 euros for disabled bonus condition reasons. Now I want to pay out at least 900 euros so that I am not totally broke this monthðŸ˜"


I might have played differently if I had known that I only have 500 €. Well it just went to shit. I am actually registered on interwetten and see satisfied there but they have just no novomatic which is why I landed on viksðŸ˜'

This post has been translated automatically

expresident
Rookie
Gecko1990 wrote on 06/08/2017 at 09:26: Hello expresident,

That I do not get paid the 2300... I have resigned myself to that even if it still hurts my heart. The question is much more related to the 962,17 €

In principle, you can answer this question yourself. Bzw. has already answered you VIKS in the first post:

"We will confiscate €1,337.83 and refund €962.17 to your account. You can then request a new payout for this amount.

So just wait until the €962.17 is back in the game account and try to cash out this amount. Whether or to what extent you have to fulfill other bonus turnover requirements with it only you can answer

This post has been translated automatically

Gecko1990
Rookie
Hi expresident.

Otherwise, there are no bonus conditions that I have to fulfill. Then I will wait for tomorrow.

I am always worried that they will bitch about the payout. The website does not look very serious

This post has been translated automatically

c****7
Hello Gecko1990,

i've had a lot of experience with VIKS lately. At 900€ you probably don't even have to verify.
Each of my withdrawals was processed within hours and quickly in my account, even on weekends.
Viks is 100% reputable!
My Tip, go to the Live Chat and check what's going on, I also had a problem and it was solved in 24h. Carina from the German support is very helpful but also the English-speaking is top.

You should also ask them if they meet you because of the confisted profit and offer you something...

This post has been translated automatically

Gecko1990
Rookie
Exactly this Carina had sent me this email with the confiscated profit. I could not remain rational and have accordingly reacted very frustrated to them. My 900 euros have booked back today and I have made a new payment. The 1300 I hardly believe that the 1 cent will come against. I found this casino really cool. They have a great game selection and I really got free spins, not like at Quasar where nothing came. With VIKS I would have been a regular customer for sure but with what happenedðŸ˜". I will probably switch to another online casino provider

This post has been translated automatically

Amandine
Daniel wrote on 05/08/2017 at 08:13: I just hate Bonuses! Many Online Casinos have bonuses of this kind now. Either offer a real bonus or don't. Would be cool if you also write a review, gladly with 0.5 stars on the bonus and point it out to people ...

You can rate VIKS here: https://www.gamblejoe.com/online-casinos/viks/bewertung/

Interesting Daniel. Why is Vikz Casino so well rated and in the top 5? All the best and thanks for the answer AmandineLuxemburg

This post has been translated automatically

Daniel
Elite
Amandine wrote on 08/24/2017 at 23:36
Daniel wrote on 05/08/2017 at 08:13: I just hate Bonuses! Many Online Casinos have bonuses of this kind now. Either offer a real bonus or don't. Would be cool if you also write a review, gladly with 0.5 stars on the bonus and point people to it ...

You can rate VIKS here: https://www.gamblejoe.com/online-casinos/viks/bewertung/

Interesting Daniel. Why is Vikz Casino so well rated and in the top 5? All the best and thanks for the answer AmandineLuxemburg

Because people rate Viks so far also quite well and the current interest (popularity) is very high.

This post has been translated automatically

Daniel
Elite
This topic has been closed
The casino was unfortunately (technically speaking) in the right in this case. Morally, the player was in the right, because VIKS apparently does not or not yet clearly enough on the bonus turnover conditions. In general, bonus turnover conditions in all Online Casinos are becoming more and more customer-unfriendly - unfortunately!

Viks is basically very well rated on GambleJoe and payouts are usually fast and smooth. In this case, however, Gecko1990 violated the bonus turnover conditions and therefore only received a part of his winnings.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 01:07 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately