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Public complaints: Viks casino... (Page 2)

Topic created on 04th Aug. 2017 | Page: 2 of 2 | Answers: 18 | Views: 6,883
Stealth
Rookie

Viks casino...

6th Aug. 2017, at 12:12 pm CEST#11
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Well, I've only had positive experiences with Viks. But I actually always play without a bonus. But the bonus conditions are really nasty...
Have you implemented the remaining turnover requirements? If so, then the payout of the remaining 962,17€ nothing should stand in the way. I think that should also work. But I can understand your anger and hope that the payout now works.

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Gecko1990
Rookie

Viks casino...

6th Aug. 2017, at 01:19 pm CEST#12
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Yes turnover condition met. This bonus promotion was a total grützige action of them but they could have at least before my Bonus money in real money convert the update. I have with the 2.3k really expected to get, because actually I have so far with any casino in terms of payouts made bad experiences. I play legally and honestly and always have my account verified beforehand. I was really nice in advance shopping, and then I have to learn from them that they deduct me 1300 euros for disabled bonus condition reasons. Now I want to pay out at least 900 euros so that I am not totally broke this monthðŸ˜"


I might have played differently if I had known that I only have 500 €. Well it just went to shit. I am actually registered on interwetten and see satisfied there but they have just no novomatic which is why I landed on viksðŸ˜'

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expresident
Rookie

Viks casino...

6th Aug. 2017, at 01:42 pm CEST#13
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Gecko1990 wrote on 06/08/2017 at 09:26: Hello expresident,

That I do not get paid the 2300... I have resigned myself to that even if it still hurts my heart. The question is much more related to the 962,17 €

In principle, you can answer this question yourself. Bzw. has already answered you VIKS in the first post:

"We will confiscate €1,337.83 and refund €962.17 to your account. You can then request a new payout for this amount.

So just wait until the €962.17 is back in the game account and try to cash out this amount. Whether or to what extent you have to fulfill other bonus turnover requirements with it only you can answer

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Gecko1990
Rookie

Viks casino...

6th Aug. 2017, at 03:13 pm CEST#14
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Hi expresident.

Otherwise, there are no bonus conditions that I have to fulfill. Then I will wait for tomorrow.

I am always worried that they will bitch about the payout. The website does not look very serious

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c****7

Viks casino...

6th Aug. 2017, at 06:19 pm CEST#15
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Hello Gecko1990,

i've had a lot of experience with VIKS lately. At 900€ you probably don't even have to verify.
Each of my withdrawals was processed within hours and quickly in my account, even on weekends.
Viks is 100% reputable!
My Tip, go to the Live Chat and check what's going on, I also had a problem and it was solved in 24h. Carina from the German support is very helpful but also the English-speaking is top.

You should also ask them if they meet you because of the confisted profit and offer you something...

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Gecko1990
Rookie

Viks casino...

6th Aug. 2017, at 06:57 pm CEST#16
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Exactly this Carina had sent me this email with the confiscated profit. I could not remain rational and have accordingly reacted very frustrated to them. My 900 euros have booked back today and I have made a new payment. The 1300 I hardly believe that the 1 cent will come against. I found this casino really cool. They have a great game selection and I really got free spins, not like at Quasar where nothing came. With VIKS I would have been a regular customer for sure but with what happenedðŸ˜". I will probably switch to another online casino provider

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Amandine

Viks casino...

24th Aug. 2017, at 11:36 pm CEST#17
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Daniel wrote on 05/08/2017 at 08:13: I just hate Bonuses! Many Online Casinos have bonuses of this kind now. Either offer a real bonus or don't. Would be cool if you also write a review, gladly with 0.5 stars on the bonus and point it out to people ...

You can rate VIKS here: https://www.gamblejoe.com/online-casinos/viks/bewertung/

Interesting Daniel. Why is Vikz Casino so well rated and in the top 5? All the best and thanks for the answer AmandineLuxemburg

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Daniel
Elite

Viks casino...

25th Aug. 2017, at 06:16 am CEST#18
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Amandine wrote on 08/24/2017 at 23:36
Daniel wrote on 05/08/2017 at 08:13: I just hate Bonuses! Many Online Casinos have bonuses of this kind now. Either offer a real bonus or don't. Would be cool if you also write a review, gladly with 0.5 stars on the bonus and point people to it ...

You can rate VIKS here: https://www.gamblejoe.com/online-casinos/viks/bewertung/

Interesting Daniel. Why is Vikz Casino so well rated and in the top 5? All the best and thanks for the answer AmandineLuxemburg

Because people rate Viks so far also quite well and the current interest (popularity) is very high.

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Daniel
Elite

Viks casino...

26th Aug. 2017, at 07:49 pm CEST#19
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This topic has been closed
The casino was unfortunately (technically speaking) in the right in this case. Morally, the player was in the right, because VIKS apparently does not or not yet clearly enough on the bonus turnover conditions. In general, bonus turnover conditions in all Online Casinos are becoming more and more customer-unfriendly - unfortunately!

Viks is basically very well rated on GambleJoe and payouts are usually fast and smooth. In this case, however, Gecko1990 violated the bonus turnover conditions and therefore only received a part of his winnings.

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