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Public complaints: Viks casino...

Topic created on 04th Aug. 2017 | Page: 1 of 2 | Answers: 18 | Views: 6,884
Gecko1990
Rookie

Viks casino...

4th Aug. 2017, at 08:51 pm CEST#1
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Hello people

today I learned how moronic some Bonuses can be...

[Check out the email:

This is to inform you that your VIKS account balance has been adjusted following an investigation into your gaming history using bonus funds.

It seems that you have reached the maximum winnings using bonus funds according to our T&Cs:


  • The maximum winnings amount from bonus funds is €500 for the first Deposit bonus or your account currency equivalent of the mentioned amounts.




You can find our terms and conditions here: https://www.viks.com/de/info/bonus-terms.

We will confiscate €1,337.83 and refund €962.17 to your account. You can then request a new payout for this amount.

The confiscation of the winnings is final and cannot be disputed.

If you have any further questions, please do not hesitate to contact us]


I have never in my life fulfilled the Wagering requirements at any online casino and then got really lucky and won over 500 euro. Then I create something for the first time and receive such an email... There I wonder why the bonus conditions accept if one is anyway so deducted. That the amount won for Bonus money is limited I have so far read in no casino.

I wanted to share my experience with this casino.

I wish you all the best and much success

Gecko1990

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gagapapamama
Expert

Viks casino...

4th Aug. 2017, at 10:28 pm CEST#2
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i get at least 6 -7 mails a day where it is requested now so and so much Deposit then you get the and the bonus and any free spins for any crap game. I can only advise you to always play without a bonus, that's what I always do.

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Gecko1990
Rookie

Viks casino...

4th Aug. 2017, at 11:52 pm CEST#3
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First time out of so many tries at terminator 2 get free spins in hot mode and because of this retarded rule it was all for nothing... all the joy and happiness i felt now turned to frustration and anger😡

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Daniel
Elite

Viks casino...

5th Aug. 2017, at 08:13 am CEST#4
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Gecko1990
Rookie

Viks casino...

5th Aug. 2017, at 10:17 am CEST#5
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Thank you Daniel! I have submitted my review. I saw an advertisement of wunderino on TV. How would you rate this casino?

PS: I think this site is really coolðŸ'ðŸ'ðŸ'

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Gecko1990
Rookie

Viks casino...

5th Aug. 2017, at 09:54 pm CEST#6
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Hey guys a quick question,

if we should now assume the very worst and they should not pay out my money... can I actually do something about it?

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Julian
Elite

Viks casino...

5th Aug. 2017, at 10:11 pm CEST#7
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Gecko1990 wrote on 05/08/2017 at 10:17 am: I saw an ad from wunderino on TV. How would you guys rate this casino?


I myself have played there a few times and also let pay out, everything went without problems... besides, the game selection is very good in my opinion.

So on Wunderino you can not do much wrong, but how that looks with the bonus offers there I unfortunately do not know.

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expresident
Rookie

Viks casino...

5th Aug. 2017, at 11:29 pm CEST#8
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Gecko1990 wrote on 05/08/2017 at 21:54: Hey guys a quick question,

if we should now assume the very worst and they should not pay out my money... can I actually do something about it?

I'm afraid that you can do relatively little against it. You have accepted the terms and conditions.
Short extract from it:

The maximum amount of winnings from bonus funds is €500 for the first Deposit bonus, €1000 for the second Deposit bonus and €3000 for the third deposit bonus or your account currency equivalent of the amounts mentioned.

However, what is much more important and deterrent in my eyes:

The maximum bonus amount per player or account is €1000 at the casino or mobile casino.
And:


  • Before the Bonus money is converted into withdrawable real money, the bonus money and the deposit money must be wagered 30 times at the casino (minimum wagering requirements) before the player can request a withdrawal from their VIKS.com account, unless otherwise stated in specific promo details.

  • All winnings from the Welcome bonus and initial deposit will be drawn together as a single bonus balance and cannot be withdrawn until the Wagering requirements are met.



What you can do about it. Basically, you always have the option to seek legal advice and possibly take action against these terms and conditions. Whether this is now promising, be left to one side. (I do not think so, but I am not a shyster or lawyer )

What you can do personally against it. Basically, even with seemingly tempting bonus offers before accepting briefly check the terms and conditions
Was / is for me also the main reason why I do not play at VIKS or am registered
Since you not only have to convert the bonus but also your own money to even get a payout in the event of a win

Small calculation example:

You deposit 100 and receive 100 bonus = 200 x 30 (turnover condition) = 6,000 to wager. So you have to win 6,000 and gamble it away again just to have the chance to get your deposited 100 back



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Gecko1990
Rookie

Viks casino...

6th Aug. 2017, at 09:26 am CEST#9
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Hello expresident,

That I do not get the 2300 paid... with it I have resigned myself even if it still hurts my heart. The question is much more related to the 962.17 €

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c****7

Viks casino...

6th Aug. 2017, at 12:04 pm CEST#10
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I would like to take this opportunity to speak up for Viks.
It is true that the bonus is limited in terms of maximum payout. That's why I always played there without a bonus. I once won almost €5000 with an ND bonus at another casino, only to get paid out €100, so I can understand how bitter that is. Since then, I always read the fine print and usually do without the bonus.
But on the subject of VIKS, they have Novomatic games, arrow fast payouts and that even on the WE and they have NO pending phase. The Live Chat, although not available at night, is always helpful and polite.
My individual experiences with them are absolutely super. Even with larger payouts done without any issues. In one week 5K in and over 11K out and every payout done the same day no matter if 200 or 2000.
I would give them another chance but only play without a bonus. There are few Greentube casinos and rarely are the payouts as fast as at Viks, at best still at Quasar.

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