Public complaints: Videoslots and its 100 Freespins promotion

Danielowitch wrote on 09/14/2018 at 3:18 pm: Hello,

yesterday I already participated in the promotion and deposited 15€ to get the 100 Freespins for FireJoker.
Now I wanted to take these 100 FreeSpine today as well and deposited 20€... hmm... no FreeSpins.
I bit vedutzt and irritated, but still positively tuned and wrote to the support.

14:30 Your question: Hello, ive deposited 2x 10€ =20€ but i didnt got my 100 Free spins.
14:30 Please be patient for a moment. One of our representatives will be with you shortly.
14:31 ... You are now chatting with Michael B - English
14:31 Michael B: This chat will be stored for record-keeping, training, and quality assurance purposes. For more information about how we use and process your personal data, please view our Privacy Policy here: https://www.videoslots.com/privacy-policy/
14:31 Michael B: Hi there. How are you today?
14:31 ******* : Hey im doing fine and u?
14:31 Michael B: Glad to hear that. I'm good as well, thanks for asking!
14:32 Michael B: Could you please confirm your username and date of birth for me so I could have a look at your account?
14:32 ******* : *******, ********
14:32 Michael B: Thanks. One moment please.
14:33 ******* : okay
14:33 Michael B: You made one Deposit of 20 EUR. The bonus comes from the second deposit of the day.
14:33 ******* : the rules are 2x 10€ and i did this
14:34 ******* : so 20€
14:34 Michael B: No you didn't.
14:34 Michael B: You made one deposit of 20 EUR.
14:34 Michael B: So if you make another deposit of 10 EUR you get the spins.
14:34 *******: then its 30€ not 20.
14:35 *******: i have buyd 2x10€ paysafecards
14:35 Michael B: That's because you chose to deposit 20 EUR in one go. The requirement is 2 x min. €20 deposits.
14:35 *******: 2x 20€? huh?
14:36 Michael B: Sorry my bad 2 x 10 EUR.
14:36 Michael B: You can read about it from here: https://www.videoslots.com/freespins-depositvalue-sales2018/
14:38 *******
Yesterday it was still 1x15 € I was working and I have 2x 10 € paysafecards bought deposited and found that I have received no free spins. Now I have seen after I have paid, that you changed the conditions in 2x10 ¬
14:39 Michael B: Yes, that is what happened yesterday. The bonus did not work correctly for everybody so we had to update it. I apologize for the inconvenience.
14:40 ******
I am a VIP Member I play here every day and pay in every day and now I do not get my free spins because I paid € 20 directly instead of € 2? How should I know that you suddenly change the conditions? I did not receive any notification via email or anything else.
14:40 ******
instead of 2x10
14:41 Michael B: I think that since you have access to our Loyalty Care, you could send them an e-mail about this, they might have some compensation for the inconvenience. Of course I cannot promise that they do, but I would guess they have means to compensate this for you somehow.
14:44 ******
You really do not want to give me any freespins now, because instead of 2x10 € I have paid directly 1x20 €?
2x10 € = 20 €
1x20 € = 20 €
Even though I play here every day and I am loyal to the casino?
14:45 Michael B: I'm sorry but I don't have the means to give this bonus since it is automated. The only way for you to get it is by depositing. However, if you have access to Loyalty Care I strongly advise you to contact them about this.
14:47 ******
I've always been lucky that I've never been cheated by any casino, but I think now it happened to me as well. I think it's a cheek! I always thought video slots are worth the satisfaction of customers, but probably this has changed.
14:48 Michael B: ********, you have not been cheated. The bonus works in a particular way and there is no way around it. We have updated the rules of this promotion in our news. I want to say one more time that if you contact your Loyalty adviser, he can most likely help you out but from the support we cannot give out any bonuses.
14:49 ******
The loyalty department always needs forever to answer!
14:50 ******: 2-3 Days
14:50 ******: and its friday
14:50 ******: so monday or tuesday
14:50 Michael B: I understand. I still have no other was to help you with this, unfortunately.
14:50 ******
I am really angry
14:50 Michael B: I'm sorry to hear that.
14:52 ******
just change the conditions without informing the players and then not even something to come, if you have paid the amount only 2x10 € 1x20 euros has
14:53 Michael B: ******, i asked Jonathan, your loyalty adviser to sort this for you right away. He confirmed that he will have a look right away.
14:55 ******
Okay, but what do I have to do now? I'll wait until Jonathan get in touch with you ok?
14:55 Michael B: Yes exactly. I sent him a request and he will sort it in a moment. He will send you e-mail once this is sorted.
14:56 ******
Okay, how long will that take?
14:56 Michael B: I think that if you give it an hour or so it will be done.
14:56 ******
I'm still waiting to play until Jonathan has contacted.
14:57 Michael B: Sure thing. Is there anything I could help you with in the meantime?
14:58 ******: Nevertheless, I am a bit disappointed and if you are honest this difference of 1x20 and 2x10 € nonsense
14:59 ******
But you do not do the rules.
14:59 ******
You can not help it is not your fault you just do your job
15:00 Michael B: I agree, it can be a bit confusing. The reason for this was the unforseen error in the original promotion so we had to come up with a fix to this glitch. This way everybody gets the bonus.
15:01 ******: everybody gets the bonus of 100 free spins?
15:01 ******: not only VIPs?
15:01 Michael B: Yes, everybody who deposits 2 x 10 EUR.
15:02 ******: Was it originally planned that the bonus was only available to certain players?
15:02 Michael B: No I don't think so. This is an open promotion for all.
15:03 ******: Okay.
15:03 ******: So then im waiting for jonathan but i know i will get nothing for this
15:03 Michael B: I got my fingers crossed for you.
15:05 ******: Okay then thanks for the help and have a nice day michael



All right .Soooorry for the bad google english.
So I do NOT get the free spins despite my years of loyal VIP membership, because instead of 2x10€ I directly deposited 1x20€.Wuuusaa.
The just change the conditions overnight as it suits them without really informing the players about it. No email, no SMS nothing even in the news area gabs no separate message, which have only changed in the same news post the conditions and thus it was done for the
What is going on with all the casinos? How ridiculous is the whole thing actually? Whether I now 1x20 € or 2x10 € deposit
Oh yes then got from the Loyalty Department for the same game 50 Free Spins, so I was cheated by 50 more quasi
But yes for this I should now be grateful or what laughable.

What do you think about it?




that's what I meant before that happened to me... Videoslots f**ks us all..such an impudence of dennwenn the continue to do so I let myself block with them ... ... ...... ... ............ ... ... ...