Videoslots - not so great after all? | GambleJoe® Forum (Page 2/3)

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Anonym

Former Member

Videoslots - not so great after all?

17th May. 2018, at 11:33 am CEST#11

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Well, I have to take Random in defense - lately there are really often stupid plums in the support that slowly makes me doubt something. I have a completely different problem and that is really harmful for Videoslots. I can not (moret) Deposit by Visa. I contact support several times - then they say I will receive an email. As an email then comes but a request for Verification of Neteller and trustly. I went back to the chat and asked what the problem was - I had no idea what to do. Finally, the problem has existed for weeks and I have now blocked my account there. I also told them that - if I can not pay in this way - then I just do not play anymore. Interested the simply net. Can not imagine that there is no supervisor ... but well - their bad luck and net mine! Goes the coal just somewhere else out lol.

Edit: Coolest anecdote from a suppor chat...

Me: I can no longer deposit with my Visa CC - why?
Supporter: What kind of "Visa" do you mean?

... sorry that radiates more than stupidity

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Anonym

Topic Creator

Former Member

Videoslots - not so great after all?

17th May. 2018, at 11:54 am CEST#12

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TimTheBull wrote on 17.05.2018 at 11:00: 1. The question is when you deposited and lost, because you must have met the starting conditions before the start of the battle.

2. I can not imagine that you have lost an extra € 160, just to participate in the Battle, but well, no one can prove that...
3. You were not exactly polite and courteous and I have to say again and again, as it rings in the forest, so it comes out again .

4. You have not lost your money because of the disturbance, so you probably have no legal claim to compensation.

Anyway, I wish you good luck and hope for you that you might get a little consolation anyway

1. Was fulfilled.

2. Of course not, I wrote that because I was already very p**sed off. The Freeroll Battle was completely indifferent to me.

3. My patience was then eventually at an end, yes that's right.

4. I never wanted to. What kind of compensation then also? 10 free spins on Pippi Longstocking, which then come out 23 cents?

It was about the appearance of the support.

I contact the support with a request that I can not log in to the battle and immediately in the first response I am sold for stupid, that the battle is closed.
This is like when I call a locksmith and tell him that I can't get into my front door with my key and he gives me the answer: Yes, because it is closed.

Then I explain to the support that it is still possible to log in for more than one hour.
Thereupon the support answers: NOPE. is already over for 237 minutes.
But that's exactly when the battle started.
The support does not even make the effort to look up exactly or actually has no idea.
Tells me but still that he has looked extra. A support employee in a casino is not able to read the info in a battle?

So I have to make the support again aware that he is wrong, I have to log in to my mail account and look for the mail, send him that.
The support then wants to make me know that there are no extra battles today, they are only on Tuesdays (uh, no, never heard that Tuesday would be any special day in this regard).
And then he points out that there should be a date. So you still think I'm on the wrong track.

Then I tell the support that he must actually know.

Thereupon he answers something like, yo, he knows anyway and today is not such a day. You have to imagine that: He has already seen the battle with his own eyes at this point, where he didn't even understand how long the registration period is. Now he claims again that such a battle does not exist.

I had a very simple question that is usually clarified in 1min. How can it be that the support does not even know about the in-house actions?
He could have taken me then at least seriously.

I had then no more patience and I like to let me like the reproach that I was then no longer the most polite.
But that does not hide the fact that the support staff was incompetent as f**k. And what other people feel here as polite from the support I feel as cheeky, if you are not taken seriously and the support even where you explain everything to him still does not peilt what's going on.

Are there no briefings from the office in which actions, news, etc. are presented?

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Anonym

Topic Creator

Former Member

Videoslots - not so great after all?

22nd May. 2018, at 12:52 am CEST#13

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Have me at Videoslots set a Deposit limit about two weeks ago of 200. Of these I have used with a total of 8 deposits 170, -. Then I have about 5 days ago a deposit limit of 25, - set.
These 25 I wanted to deposit today, but it was displayed to me that I can no longer make a deposit because my deposit limit is used up.
Since this can not be true, I contacted the support and I suspected bad in advance, because of about 10 times when I needed the Suppirt me 10 times was no help.

So I briefly described my problem to the support.

This then meant that I have a deposit limit of 25 and I could not deposit because I have already made 8 deposits in the time.

Then I asked him how one could make 8 deposits with a deposit limit of weekly 25 where the minimum deposit is 10,-.
Completely logical or?
Thereupon I explained again exactly what I have already written above.

So I waited a whole 10 minutes for the new answer that I have made 8 deposits and therefore can not deposit.

It was then too stupid for me and I left the chat.

As good as Videoslots is in all other things, the support is an insult. Incompetent and even if you make him aware of the obvious is simply ignored.

Videoslots is top, but has one of the worst supports in the casinoscene.

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Rookie

TimTheBull

Forum posts: 36 Member since: 04.05.2018

Videoslots - not so great after all?

22nd May. 2018, at 07:25 am CEST#14

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Hello,

can you please describe in more detail how you set your 1st Deposit limit? So when and for what period?
When you set your 2nd deposit limit, you probably just adjusted the old one down, which takes effect immediately ? or what period did you specify for the 2nd one ?
I honestly don't understand the whole point of the action either, if you have 200 € limit and have already deposited 17, then you could have just left the limit like that, why the new limit ? The 200 would have taken after 30 euros anyway, that would be 5 € more, otherwise you would have had to correct to 195, if it had to be exactly 25.
So you have set your limit of 200 down to 25, which you have already exceeded, where by you have now locked yourself out for 7 days of deposits.

According to the limit information, the limit can be adjusted downwards at any time, but an upward adjustment takes at least 7 days, which is a good thing.
I find the reaction of the support there now also not inappropriate but on the contrary exemplary and good.
Because if you had to contact the support only once to cancel or increase your deposit limit again, then the whole limit would have absolutely no sense, furthermore, they may not even meet your request I think (but I'm not sure)
As a consequence, everyone who has set a limit because he suspects that he would otherwise become weak, would simply write to the support and say "yo digga, I just made a mistake or mistyped, increase my limit.

So I can't see anything negative about this case. You just have to write to the support and in 7 days your limit will be increased again.

Sincerely Tim

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Anonym

Topic Creator

Former Member

Videoslots - not so great after all?

22nd May. 2018, at 11:52 am CEST#15

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TimTheBull wrote on 05/22/2018 at 07:25: Hello,

can you please describe in more detail how you set your 1st Deposit limit? So when and for what period of time.?
When you set your 2nd deposit limit, presumably you just adjusted the old one downwards, which takes effect immediately ? or what period did you specify for the 2nd one ?
I honestly don't understand the whole point of the action either, if you have 200 € limit and have already deposited 17, then you could have just left the limit like that, why the new limit ? The 200 would have taken after 30 euros anyway, that would be 5 € more, otherwise you would have had to correct to 195, if it had to be exactly 25.
So you have set your limit of 200 down to 25, which you have already exceeded, where by you have now locked yourself out for 7 days of deposits.

According to the limit information, the limit can be adjusted downwards at any time, but an upward adjustment takes at least 7 days, which is a good thing.
I find the reaction of the support there now also not inappropriate but on the contrary exemplary and good.
Because if you had to contact the support only once to cancel or increase your deposit limit again, then the whole limit would have absolutely no sense, furthermore, they may not even meet your request I think (but I'm not sure)
As a consequence, everyone who has set a limit because he suspects that he would otherwise become weak, would simply write to the support and say "yo digga, I just made a mistake or mistyped, increase my limit.

So I can't see anything negative about this case. You just have to write to the support and in 7 days your limit will be increased again.

Sincerely Tim

I didn't want the support to change anything. He could not anyway.
I just wanted to have a real answer why. And even if the answer would be that there is an error or that he himself can not explain.
But not as an answer something that shows me that he has no idea what it's all about.
And even when I made him aware (the second time already) that this can not be true what he says, he gave me the exact same answer.

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Anonym

Former Member

Videoslots - not so great after all?

22nd May. 2018, at 12:15 pm CEST#16

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You have received the correct answer

This then said that I have a Deposit limit of 25 and I could not deposit because I have already made 8 deposits in the time.

Simple calculation example: You had 200 Euro limit. Have used 170 euros of it. Reduce the limit to 25 euros. Ergo, you can by the 8 deposits have nothing left.

The support has definitely given you the right answer - only you did not understand it at that moment

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Rookie

TimTheBull

Forum posts: 36 Member since: 04.05.2018

Videoslots - not so great after all?

22nd May. 2018, at 12:26 pm CEST#17

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But what he said was true, in fact, there is no error on the part of Videoslots and Spport.
You have reduced your Deposit limit to 25€ although you have already deposited more than 25€, which automatically leads to the fact that you are over the limit and can no longer deposit.
And that's exactly why the support has informed you absolutely correctly that you are already over the limit and can no longer deposit.
And if you were, then you could say that you made a mistake because you set the wrong deposit limit.
But what can the support do about it and how should they change it?
Sorry to say this, but this is just another typical case of your own inadequacy, which now someone else has to pay for.

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Anonym

Former Member

Videoslots - not so great after all?

22nd May. 2018, at 12:41 pm CEST#18

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According to my experience, it is with many casinos so that the Deposit limit can also apply retroactively.
I myself have recently noticed.
So if, for example, you had not previously set a limit and as with me on one day 150 deposited and then in the evening set a weekly limit of 200, you can only deposit 50 for the current week.
It's strange, but the limit sometimes applies oh retroactively for the current week, so I've found it at least once.

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Rookie

TimTheBull

Forum posts: 36 Member since: 04.05.2018

Videoslots - not so great after all?

22nd May. 2018, at 12:59 pm CEST#19

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The problem here is not a retroactive limit, but that he already had a limit of 200. This limit is then quasi the starting point and if I then enter a new limit while the old one is still active, then I can only lower the limit from 200 to 25, as happened here, or I would have increased it by entering 250, which then takes 7 days. The "new" limit is not a new one, but edits the old one, which means that the old deposits are also included and must be included.

This mechanism is inevitable and very important, otherwise the Deposit limits would not make any sense or simply would not work.
If the new deposit limit would completely replace and delete the old one and also reset the deposits made, then we would have the following problem:

Player A. sets himself a limit of 500, at 450 he realizes "Oh come on, a hunni is still possible" So he sets a new limit of 100. The old limit is deleted and he starts again at 100 and can deposit again. Then we are already at 550 and the game could be played on forever.

So, if you look into the mechanics a bit, you will quickly realize that in this case neither Videoslots nor the support team made a mistake and the complaint is completely unfounded.

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Anonym

verified

Former Member

Videoslots - not so great after all?

22nd May. 2018, at 02:56 pm CEST#20

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TimTheBull wrote on 05/22/2018 at 12:59 PM

Player A. sets himself a limit of 500, at 450 he realizes "Oh come nen Hunni still goes" So he sets a new limit of 100. The old limit is deleted and he start again at 100 and can Deposit again. Then we are already at 550 and the game could be played on forever.

So, if you look into the mechanics a bit, you will quickly realize that in this case, neither Videoslots nor the support made a mistake and the complaint is completely unfounded.

Here's how I had been virtually screwing myself over for months at Quasar... (apparently doesn't work anymore by now)
100 Euro deposit limit - used up -> limit set to 99 Euro -> deposited again,...etc

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