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Public complaints: Vera John only pays out small amounts! (Page 3)

Topic created on 08th Jun. 2018 | Page: 3 of 8 | Answers: 72 | Views: 35,900
Anonym

Vera John only pays out small amounts!

8th Jun. 2018, at 04:18 pm CEST#21
1 Like

Liked this post: J****r
Theone87 wrote on 08/06/2018 at 15:04: Still to add regarding Player protection at Vera&John

-There really is a login limit up to 7 days only you can exclude yourself.
-Completely close you can revoke at any time with one click.
-Loss limits count only on deposited money, won amounts are not protected by the loss limit!
-Withdrawals can be canceled at any time, it also goes only max. 1 payout, if you win in the time and would like to pay out again you have to cancel again and create a new ticket!

I don't know why John&Vera has such a good reputation, in terms of player protection I would put them far below in comparison.

You can also exaggerate clear you have frustration but in the end you are to blame because an online casino to give the blame I do not think right even if you had not canceled then you would have paid again so from therefore comes out the same......

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Anonym

Vera John only pays out small amounts!

8th Jun. 2018, at 08:33 pm CEST#22
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Daniel wrote on 08.06.2018 at 12:01: So this with the loophole must not be actually and lately Online Casinos were sentenced by regulators to heavy fines, plus they had to pay back all funds to former banned players,

see here: https://www.gamblejoe.com/news/strafe-gegen-leo-vegas-von-der-uk-gambling-commission-2018/

or here: http://www.onlinecasinosdeutschland.com/news/mangelhafter-spielerschutz-888-zu-rekordstrafe-verurteilt.html

Especially the UK Gambling Commission is cracking down. 888 Casino deserves the punishment in my opinion, but LeoVegas does not. They were just unlucky due to a bug that crept in accidentally. I therefore found the penalty excessive.

If you feel that something has gone wrong in Player protection at Vera&John and the casino is not responding to your inquiries, you can have the MGA investigate by filing a complaint here: https://www.mga.org.mt/support/online-gaming-support/



Then could you please help me there?

Because I had exactly the problem with InterCasino.
Was then in nem gambling mania and have used the block function of InterCasino.
Was of the opinion that I'm locked by what just with a single email was undone.

Were about over 2000Euro I have lost because of it, because with all other casinos the self-locking function worked.
Have then also switched on the MGA and opened a thread here at Gamblejoe, which unfortunately both brought nothing.

If.you say that the UK GC. has already imposed penalties and had to pay back the money, I would be very grateful if you could do something, because yes John and Vera is the same club.

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Theone87
Experienced

Vera John only pays out small amounts!

10th Jun. 2018, at 04:34 pm CEST#23
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Got an email today:

Hello XXX,

Thank you for choosing Vera&John.

We are sorry to inform you that you have not sent us all the requested documents. However, as soon as you have submitted the missing documents, our financial department will check this for you:

We need the following documents from you:

( Learn how to submit perfect documents here: https://www.verajohn.com/de/about/kyc )

1- A bank statement from the bank account with the ending numbers: *74708.
*If you have a paper bank statement, please send us a photo where we can see all 4 corners. We also need to see the name and account number.
**For online accounts, please send us a screen shot (preferably from your PC). We must be able to see the web address/URL, account holder name and account number.
***A photo of your bank card (both sides please) can be accepted as long as it shows your account number
Account number is visible.

We would like to inform you that all your withdrawals must be made using the same method as you last deposited and won with.


Due to our security policy, we ask you to cancel your current withdrawal and request it again using PayPal.


Find the yes right Affig that I get 6 days after request ne email where I'm asked again to cancel my payout and PayPal should choose... have already squandered for days the coal because of it ðŸ˜'

The promised increase to 1000€ has also not taken place so you can Max 200€ auscashen with them via Paypal and I will not start with my Giro to transfer only so that I can then pay out to the bank account.

I know from Tipico that you have to cash out the amount you deposited with the same Deposit method but everything beyond that in wins you can handle as you want.

Just as an example if I had now won 10k € I would have to pay out 50 x 200 € if I have deposited with Paypal at Vera and John, absolutely ridiculous this casino

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Anonym

Vera John only pays out small amounts!

25th Aug. 2018, at 11:51 pm CEST#24
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I have now registered here specifically to put a comment under the whole discussion.

So here's the thing: I also registered with VeraJohn a few days ago and deposited via PayPal.
I had a high win and wanted to withdraw it, this is possible only with the payment method
with which one has deposited and the wins erziehst.
The payout was limited to 2000€ per payout request, it took several days until everything was paid out not least because each payout took between 4 and 15 hours in my case.

On request to support I was told the limit is given by PayPal and not v. Casino.

Well anyone who is not willing to wait a long time for the payout at higher wins should Deposit here by bank transfer... otherwise it can unfortunately take.

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Anonym

Vera John only pays out small amounts!

26th Aug. 2018, at 12:34 am CEST#25
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Cashoutxxx wrote on 08/25/2018 at 23:51: I have now registered here specifically to put a comment under the whole discussion.

So here's the thing: I also signed up with VeraJohn a few days ago and deposited via PayPal.
I had a large win and wanted to withdraw it, this is only possible with the payment methods
with which one has deposited and the wins erziehst.
The payout was limited to 2000€ per payout request, it took several days until everything was paid out not least because each payout took between 4 and 15 hours in my case.

On request to support I was told the limit is given by PayPal and not v. Casino.

Well anyone who is not willing to wait a long time for the payout at higher wins should Deposit here by bank transfer... otherwise it can unfortunately take.

Hey... when I still played, I have also often deposited with PayPal and of course also withdraw with it. I do not know if what has changed in the meantime, but with me also payout went out, which were far over 200 €. So, if nothing has changed with Paypal in the last two years, I must believe that this is probably determined by the respective casino ...

😉

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Anonym

Vera John only pays out small amounts!

26th Aug. 2018, at 12:53 am CEST#26
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Samira wrote on 26/08/2018 at 00:34
Hey... when I was still playing, I also often deposited with PayPal and of course also pay out with it. I do not know if something has changed in the meantime, but with me also payout went out, which were well over 200 €. So, if nothing has changed with Paypal in the last two years, I have to believe that this is probably determined by the respective casino ...

😉

Hey Samira, so with me it was 2000, - per withdrawal and I also believe that it v. Casino is wanted so that the player keeps the money as long as possible on the account of the casino.

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Anonym

Vera John only pays out small amounts!

26th Aug. 2018, at 01:27 am CEST#27
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Cashoutxxx wrote on 26/08/2018 at 00:53
Hey Samira, so with me it was 2000, - per withdrawal and I also believe that it is v. Casino wanted so that the player keeps the money as long as possible on the account of the casino.

If PayPal has not changed, I am completely your opinion. Would be but then again a new scam... but they are also Pfiffig... quite sweet these casinos 😉

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Daniel
Elite

Vera John only pays out small amounts!

26th Aug. 2018, at 01:32 am CEST#28
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But you can make several payouts in a row or not? Say 5x in a row 2.000€ pay out. Then you get the money in 2,000 € steps in the next few days on your account. In principle, it does not matter whether 5 times 2,000 € or 1 times 10,000 € on the account.

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Anonym

Vera John only pays out small amounts!

26th Aug. 2018, at 01:38 am CEST#29
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Oh... I must correct myself...

Had somehow perceived 200 €.

2000 € I find quite ok, I would still be interested in whether PayPal sets the limit?



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Dokado1212
Experienced

Vera John only pays out small amounts!

26th Aug. 2018, at 06:45 am CEST#30
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I can only make one withdrawal at a time with VJ. If I order a second one, I have to cancel the first one and then make a new withdrawal.

This post has been translated automatically

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