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Public complaints: Vera John only pays out small amounts!

Topic created on 08th Jun. 2018 | Page: 1 of 8 | Answers: 72 | Views: 35,553
Theone87
Experienced

Vera John only pays out small amounts!

8th Jun. 2018, at 09:01 am CEST#1
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Hello all,

i have briefly touched on the subject in another thread, but still nothing happened in this regard.

Namely, I have made several deposits at Vera John finally won ne somewhat higher sum (1500 €) this I wanted to pay out to me. After waiting about 52 hours there was still "waiting" before I had times 100-200 € can be paid out that went mostly within 24 hours, but even there sometimes longer so that I canceled again and have gambled away everything.

I asked the Live Chat why it takes so long, the answer was I should not use banktransfer but PayPal although I am fully verified according to his statement (but have never received ne confirmation after sending the documents). But paypal I have only 200€ which I can pay Max, then he told me that they increase that to 1000€... now 2 days later is still nothing happened! Have of course to my regret now also good 800€ gambled away from the 1500€ simply out of frustration... that annoys me enormously that they hope that I will do exactly that. Have already canceled several times there and gambled away everything again I think they know my gaming behavior and let me wait extra long with I spend the coal with them again!

On the gamblejoe website it says that with Vera&John the withdrawals are not to be canceled, either that has changed or it is simply wrong.

The most audacious is that I was asked to cancel the bank transfer payout and try it with Paypal... had I not asked would have been there forever "waiting"... why do not cancel it from their side and give me a reason?

The casino is with me down through, so good I find the handling and everything there but what's the point if you can only pay out Max 200 €... pity again for the lost money.

Would like to have ne statement from the casino, probably happens that all with calculation

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Daniel
Elite

Vera John only pays out small amounts!

8th Jun. 2018, at 09:52 am CEST#2
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I forwarded Vera&John this thread and asked why we don't get updates when something changes on their end.

I think it's a shame that you didn't follow through and cancel and gamble the money away. Next time something like this happens with one of our casinos, write to me and/or Matthias directly.

I'm sorry it went down this way for you. However, I can't say whether this is standard at Vera&John. To be honest, you are the first to complain about Vera&John.

Now you have lost your win and there is not much we can do. The only thing you can do now is share your bad experience publicly here: https://www.gamblejoe.com/online-casinos/vera-john/bewertung/

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Anonym

Vera John only pays out small amounts!

8th Jun. 2018, at 10:49 am CEST#3
1 Like

Liked this post: J****r
Theone87 wrote on 08/06/2018 at 09:01: Hello everyone,

have the topic once briefly touched on in nem other thread, but still did nothing in this regard.

Namely, I have made several deposits at Vera John finally won ne somewhat higher sum (1500 €) this I wanted to pay out to me. After waiting about 52 hours there was still "waiting" before I had times 100-200 € can be paid out that went mostly within 24 hours, but even there sometimes longer so that I canceled again and have gambled away everything.

I asked the Live Chat why it takes so long, the answer was I should not use banktransfer but PayPal although I am fully verified according to his statement (but have never received ne confirmation after sending the documents). But paypal I have only 200€ that I can pay Max, then he told me that they increase that to 1000€... now 2 days later is still nothing happened! Have of course to my regret now also good 800€ gambled away from the 1500€ simply out of frustration... that annoys me enormously that they hope that I will do exactly that. Have already canceled several times there and gambled away everything again I think they know my gaming behavior and let me wait extra long with I spend the coal with them again!

On the gamblejoe website it says that with Vera&John the withdrawals are not to be canceled, either that has changed or it is simply wrong.

The most audacious is that I was asked to cancel the bank transfer payout and try it with Paypal... had I not asked would have been there forever "waiting"... why do not cancel it from their side and give me a reason?

The casino is with me down through, so good I find the handling and everything there but what's the point if you can only pay out Max 200 €... pity again for the lost money.

Would like to have ne statement from the casino, probably happens that all with calculation


At VeraJohn everything is fair and if you get the money back you are to blame, here in the forum no one has had problems with them. I myself am a regular player there and can assure you that even payouts of over a thousand euros are on the account the next day.
Have myself 900 euros recently paid out without any problems......

This post has been translated automatically

Theone87
Experienced

Vera John only pays out small amounts!

8th Jun. 2018, at 10:52 am CEST#4
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Ok thanks Daniel, yes unfortunately too late, have the rest also still hit on the head because was just that it ends. 200€ were paid out to me which went strangely within a couple of hours, now another 200€ are pending in the payout, my account balance is 0€ now so I have 400€ of 1500€ left over. Quasi I was cheated by 1100€, because they have not increased my withdrawal limit as promised.

I know I have myself there difficult under control therefore I have immediately after the win the 1500€ brought to the payout and waited more than 2 days, I would need currently also because of relocation (double rent 2 months).

Well let's see what they say, even if it will not change anything, there definitely will not Deposit more euros.

Another point of criticism regarding self-locking, was there 3 times locked but you can unlock with just one click again without deadlines or anything else... why do they offer something like that when you can just cancel the function like that.

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Theone87
Experienced

Vera John only pays out small amounts!

8th Jun. 2018, at 10:55 am CEST#5
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Chris1503 wrote on 08.06.2018 at 10:49 am
At VeraJohn everything is fair and if you get the money back you are to blame, here in the forum no one has had problems with them. I myself am a regular player there and can assure you that even payouts over a thousand euros are the next day on the account.
Have even 900 euros recently paid out without any problems......

That may be true for you but for me it was after 52 hours still not processed! And the support writes me I should manually cancel and choose PayPal where but a 200€ limit is... and I was promised that will be increased to 1000€, but it is not!

I write here no casino without reason bad, then you just got lucky, probably they are to regular players just so where they have already collected enough of you, but I would have been far above my Deposit amount which is certainly a thorn in the eye of them

This post has been translated automatically

Anonym

Vera John only pays out small amounts!

8th Jun. 2018, at 11:11 am CEST#6
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Theone87 wrote on 08.06.2018 at 10:55 am
That may be true for you but with me wass after 52 hrs still not processed! And the support writes me I should manually cancel and choose PayPal where but a 200€ limit is... and I was promised that will be increased to 1000€, but it is not!

I write here no casino without reason bad, then you just got lucky, probably they are to regular players just so where they have already collected enough of you, but I would have been far above my Deposit amount which is a thorn in the eye of those with security

So they have not cashed with me am in the plus of which now of 700/800 euros will observe the whole but times as it behaves with me the next time. With a larger sum

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Anonym

Vera John only pays out small amounts!

8th Jun. 2018, at 11:15 am CEST#7
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Theone87 wrote on 08.06.2018 at 10:52: Another criticism regarding self-lock, was there 3 times locked but you can unlock with just one click again without deadlines or anything... why do you offer something like that if you can just unlock the function like that.

What exactly have you selected?

Because I have also locked me there once, because I have never won anything and if I have in a casino after several deposits not even the feeling that the slots are fair to me, I usually let me lock directly, but although I wanted to unlock me again, this was denied me, because a permanent self-lock is just irrevocable.

This post has been translated automatically

Theone87
Experienced

Vera John only pays out small amounts!

8th Jun. 2018, at 11:22 am CEST#8
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mike1975 wrote on 08/06/2018 at 11:15 AM
What exactly did you choose there?

Because I also had myself locked there once, because I never won anything and if I don't even feel that the slots are fair to me in a casino after several deposits, I usually have myself locked directly, but although I wanted to get myself unlocked again, I was denied because a permanent self-lock is just irrevocable.

Account->Game Limits-> Close Account

Then the account is still there, when logging in is then that the account is closed and whether you want to reactivate it... then comes ne mail and with one click you are wider drinne.


Would post a screenshot of the email but do not know how to attach images here, am mobile drinne

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Stromberg
Legend

Vera John only pays out small amounts!

8th Jun. 2018, at 11:28 am CEST#9
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Theone87 wrote on 08/06/2018 at 11:22 AM
Account->Game Limits-> Close Account

Then the account is still there, when logging in it says that the account is closed and whether you want to reactivate it... then comes ne mail and with one click you are wider drinne.


Would post a screenshot of the email but do not know how to attach images here, am mobile drinne

You have to choose login limit, then you can not open it again for 1 day or 7 days.
Close account is apparently not for Gambling addiction prevention.
Totally stupid and made misleading

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Theone87
Experienced

Vera John only pays out small amounts!

8th Jun. 2018, at 11:44 am CEST#10
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Stromberg wrote on 08/06/2018 at 11:28 AM
You have to choose login limit, then you can't reopen it for 1 day or 7 days.
Close account is apparently not for Gambling addiction prevention.
Totally stupid and made to be misunderstood

Ok, this is really a bit obscure. Would have saved me some frustration the last few weeks. I am locked at all casinos but at Vera and John there was always this gap for me to play.

This post has been translated automatically

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