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Public complaints: VegasHero deletes account balance. (Page 2)

Topic created on 18th Dec. 2017 | Page: 2 of 2 | Answers: 17 | Views: 3,564
Daniel
Elite

VegasHero deletes account balance.

19th Dec. 2017, at 02:07 pm CET#11
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Danielowitch wrote on 19/12/2017 at 14:04: I have now received the credit, BUT... when I played my free spins after my account was back to 0, the money won was gone again. Wanted equal actually nochn 20€er Deposit, but I leave that now rather

Ok, that will probably be a bug in the money management system with them. I send this to VegasHero.

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Anonym

VegasHero deletes account balance.

19th Dec. 2017, at 03:07 pm CET#12
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All right, I'll wait a few more months until everything is up and running again before I make another Deposit with them.

And thanks for your help!

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Daniel
Elite

VegasHero deletes account balance.

19th Dec. 2017, at 03:21 pm CET#13
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Danielowitch wrote on 19.12.2017 at 15:07: All right, I'll wait a few months until everything is back and running before I Deposit again with them.

And thanks for your help!

Please, I didn't help though. Forwarded the thread a minute ago.

You have to be lenient once in a while. The people from Vegashero are at least nice (our contact) and visibly trying. It's just a new brand and there can be bugs in the startup phase from time to time.

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RiverSong
Legend

VegasHero deletes account balance.

19th Dec. 2017, at 03:29 pm CET#14
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Daniel wrote on 19.12.2017 at 15:21
Danielowitch wrote on 19.12.2017 at 15:07: All right, I'll wait a few more months until everything is up and running again before I Deposit again with them.

And thanks for your help!

Please, I didn't help though. Forwarded the thread a minute ago.

You have to be lenient once in a while. The people from Vegashero are at least nice (our contact) and visibly trying. It's just a new brand and there can be bugs in the startup phase from time to time.

the reaction of the user is also understandable with what you usually have to accept at some oc in unfriendliness.

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Anonym

VegasHero deletes account balance.

19th Dec. 2017, at 04:43 pm CET#15
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Hey Jan,

In addition to your account we have credited 50 free spins in Gonzo's Quest for any inconvenience caused from the missing winnings issue.

Wishing you the best of luck.

Kind Regards
Gerrard
VegasHero Support

Niiiice, but guess where the money Gonzo won went, somewhere in nirvana after I finished the game

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Anonym

VegasHero deletes account balance.

19th Dec. 2017, at 04:45 pm CET#16
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Danielowitch wrote on 12/19/2017 at 4:43 pm: Hey Jan,

In addition to your account we have credited 50 free spins in Gonzo's Quest for any inconvenience caused from the missing winnings issue.

Wishing you the best of luck.

Kind Regards
Gerrard
VegasHero Support

Niiiice, but guess where the money Gonzo won went, somewhere in nirvana after I finished the game

You're not serious are you? Well...so that's really sick how often the money "disappears" there. What is that for a juice store!?

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Anonym

VegasHero deletes account balance.

19th Dec. 2017, at 05:01 pm CET#17
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Ronny1982 wrote on 19.12.2017 at 16:45
Danielowitch wrote on 12/19/2017 at 16:43: Hey Jan,

In addition to your account we have credited 50 free spins in Gonzo's Quest for any inconvenience caused from the missing winnings issue.

Wishing you the best of luck.

Kind Regards
Gerrard
VegasHero Support

Niiiice, but guess where the money Gonzo won went, somewhere in nirvana after I finished the game

You're not serious are you? Well...so that's really sick how often the money "disappears" there. What is that for a juice store!?

Sooo so a support staff has just enlightened me...
These free spins that you get in the shed have another super great turnover condition. The money won from the free spins MUST be wagered in the game in which you had the free spins. d hahaha waaaaahnsinn. What the casinos do not think up everything only to complicate a possible play up of the amount won from the free spins additionally. I can not change the game and so simply reduce the stake so I have more of it, but must spend the money directly. 40x Waggering Oh come the store can really kick in the barrel.
@ Daniel nothing personal, but maybe you should reconsider your recommendation to this casino
ronny the money won from the free spins remains in the game until you have either converted the money or spent it. The game wecheln can not, your balance is then at 0.00.
But the first time with the 0.10 cents at book of ra there was my money actually nowhere to be found, which is why I got the great free spins in GonzosQuest

I will now block my account and can only recommend everyone not to play there.



Edit:

Here is the last conversation with the support.

Joe 5:03 pm Welcome to Vegas HeroWelcome to a world of superpowers and wins! How can we help you?
Hello! My name is Joe and I am your Casino agent. How may I help you?
me: Joe, i want to close my account here
Joe Can I please have your username and your post code so I can check that for you?
Me:

Joe Thanks, is there any reason why you would like to close the account|?
bedurkejan@yahoo.de Because i have to many troubles in the last time. My money was missing yesterday that I won on book of dead. I was waiting more than 12 hours to get this money back. Now ive got this email...
Hey Jan,

In addition to your account we have credited 50 free spins in Gonzo's Quest for any inconvenience caused by the missing winnings issue.

Wishing you the best of luck.

Kind Regards
Gerrard
VegasHero Support
Buuut... the Bonus terms of this freespins are stupid. I can only play the winning money in the same game from the freespins? makes no sense.
just harder to wagger for the players
Joe I am sorry you feel this wayJan, these are the terms of the casino, is there anything we can do to change your mind?
I can offer you a Deposit bonus
me: No sorry, i dont want to deposit again because my money was missing yesterday
Joe I understand, I will put the account on restrictions and will be clsoed within 24 hours
Is there anything else that I can help you with today?
Me: No thanks have a nice day Read
Joe Great chatting to you today. Feel free to contact us again if you need any help! Have a great day!
Wishing you a Happy Christmas and a Happy new year.




Here is the last support conversation, they really try to persuade me to stay by offering me a Deposit bonus strong

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Daniel
Elite

VegasHero deletes account balance.

19th Dec. 2017, at 05:13 pm CET#18
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Thanks for your experiences, guys. The Bonuses are once again the lowest drawer. Well, I told Matthias to take care of it and keep an eye on the story.

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