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Public complaints: VegasHero deletes account balance.

Topic created on 18th Dec. 2017 | Page: 1 of 2 | Answers: 17 | Views: 3,596
Anonym

VegasHero deletes account balance.

18th Dec. 2017, at 07:07 pm CET#1
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Hello, just switched to Vegas Hero with dumb luck on Book of Ra and got the last 10cent free spins that paid 20€.
When I then wanted to switch to Reactoonz and wanted to spin a bet on 20cent, I got ne message that I do not have enough money available and saw how my balance was suddenly gone.
When I contacted the support, they said that it takes several hours to check!
Had me a few minutes earlier once talked to the support and rated the support bad.


Here is the chat:

6:36 pm Hello tom, where is my money i have won 20€ on book of dead
Tom Can I please have your username and your post code so I can check that for you?
kasi1110 kasi1110
55606
Tom One moment please, checking
kasi1110 thanks
... Tom Was it your last bet?
kasi1110 10cent on book of dead
i ve got free spins and won 20€ in the free spins
Tom What we will do, we will review your latest game play and if everything is correct we will fix this issue for you as fast as possible.
Wokring on your case
kasi1110 i need a google translator now
just the money was still on my player account ... I wanted to start another game, spinned once and then came a message that I do not have enough money
sorry for that bad english from translator
Tom At the moment we are checking your game play. One moment please
kasi1110 okay
A****m
As you can see, after the win I did not do anything, I did not play any more, but my account is at 0.


I had just registered there today and was very confident because Daniel also plays there and it is listed here. I will now avoid this casino and recommend everyone else not to play there. It also looks like my bonus was deleted and the 10 cents were probably still from the Bonus money which is why certainly the 20€ are no longer there. It was not me! I do not delete 20€...
So eyes on the egg run I will never again try a new casino that is not familiar to me, that was me ne lesson.

Lg and sorry for this mess


Edit: Here the further course:

Tom 7:12 pm We have checked your latest game play and we can see that you are correct. Our management can credit accounts in this case and are not available at this moment, however in cases like this one users account is being credited with missing winnings during the next 48 hours, usually it is much faster. Once we will credit this account, we will inform you immediately via email.
kasi1110 48 hours...:/ and why is this money away from my account?
Tom Im sure it will be much faster. This is the maximum time frame.
They will be available tomorrow morning and should finish this process tomorrow, however the maximum time frame is 48 hours.
kasi1110 mhh okay. Read


funny funny

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Daniel
Elite

VegasHero deletes account balance.

18th Dec. 2017, at 07:15 pm CET#2
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Did you play with bonus? As I read it, there is simply an error. This happens in every casino and can also be the fault of Play 'n Go. The casino says that they will take care of your case. How long has it been now?

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Anonym

VegasHero deletes account balance.

18th Dec. 2017, at 07:19 pm CET#3
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Yes I have played with bonus but kept to every rule and also canceled nothing. that is now circa ne three quarters of an hour ago. The support now meant that I get the money credited, as soon as this should be the case I will also reconsider my rating udn keep you up to date. However, it was a bit strange to me that it happened exactly afterwards, when I rated the chat bad Was a bit dissolved and thought I was led astray.

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RiverSong
Legend

VegasHero deletes account balance.

18th Dec. 2017, at 07:30 pm CET#4
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in your picture are also listed 2 times the 20, same only time etc.. --> is this normal or just an error that occurs more often?

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Daniel
Elite

VegasHero deletes account balance.

18th Dec. 2017, at 07:40 pm CET#5
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Iseedeadpeople wrote on 18.12.2017 at 19:30: in your picture are also listed 2 times the 20, same only time etc.. --> is this normal or just a mistake that happens more often?

I can not tell you what it is. I have no insight into the casino. It may be due to the game manufacturer. I often had that with games from Elk-Studios, that my win was suddenly gone and two hours later it was back on my player account. I was happy because I gambled everything away and then had a little gaming capital again.

VegasHero is also a new casino and possibly there is a bug in their software. The software that displays the balance.

Just wait, that will settle for sure.

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Daniel
Elite

VegasHero deletes account balance.

19th Dec. 2017, at 12:12 am CET#6
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Has there been any change now? I have forwarded this thread to VegasHero.

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Anonym

VegasHero deletes account balance.

19th Dec. 2017, at 06:50 am CET#7
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So far, unfortunately, nothing.

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Daniel
Elite

VegasHero deletes account balance.

19th Dec. 2017, at 10:35 am CET#8
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Danielowitch wrote on 19/12/2017 at 06:50: Nothing so far, unfortunately.

May I share your email address? Did you register with Vegashero with the same email you used to register with us?

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Daniel
Elite

VegasHero deletes account balance.

19th Dec. 2017, at 01:17 pm CET#9
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Daniel wrote on 19.12.2017 at 10:35
Danielowitch wrote on 19/12/2017 at 06:50: Nothing so far, unfortunately.

May I share your email address? Did you register with Vegashero with the same email you used to register with us?

?

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Anonym

VegasHero deletes account balance.

19th Dec. 2017, at 02:04 pm CET#10
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The credit I have now received, BUT... when I played my free spins after my account was back to 0, the money won was gone again. Wanted equal actually nochn 20€er Deposit, but I'd rather leave now

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