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Public complaints: Vegas Hero verification process

Topic created on 09th Oct. 2018 | Page: 1 of 1 | Answers: 0 | Views: 1,694
Rasmik12
Top Member

Vegas Hero verification process

9th Oct. 2018, at 02:17 pm CEST#1
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Hello all,

please find attached my experience about the Verification process at Vegas Hero.
On 02.10.18 I had signed up with Vegas Hero and deposited with the €25 PSC from GJ (thanks again), accepting the welcome bonus.

I was lucky and was able to meet the required turnover requirements on 03.10.18 and made a withdrawal. After that I uploaded the required verification documents and the wait began. There was the whole time the possibility to cancel the withdrawal, since I praise but the OCs, where you can block the withdrawal. The processing time was first 24 hours and later 72 hours.

After 60 hours (Saturday morning) my submitted documents still had the status "in process" and it was still possible to cancel the withdrawal (and it starts to tingle and gamble). Thereupon have written to support by mail and asked whether let ok is my documents. 2 hrs later ( good response time) I got the answer that the submitted proof of my bank account is not ok. All good, then sent again a document (this time by mail and again uploaded on the homepage). By mail I got the confirmation that the document arrived and it can take up to another 72 hrs until it can be processed. Of course it is still possible to cancel the payment. I said to myself, you can do it, which was really hard (I had a total of 96 hours to cancel the withdrawal).

On Sunday around 17:30 I get a mail that the withdrawal has now been processed and the money will be in my account within 3 days. On Monday the money was already there-> very good time
What was interesting was that the status of the subsequently submitted document still had "in process" and my account was only confirmed this morning.
Apparently a payout can be made earlier after all.

VG
Rasmik

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