Public complaints: Drückglück has withdrawn my money without justification! (Page 4)

Random wrote on 03/14/2018 at 20:02

Sizzling12 wrote on 14/03/2018 at 19:11: Hello I would like to tell you my situation. I have deposited at drückglück two times and nothing came at the 3rd time, however, I have made 35,000€ from a 30 euro Deposit but have played down again to 20 .000 -.- . Since I was not verified. Then I got several "vip" offers which I have rejected. Then I got 100 free spins as a bonus (on 1€ bet). Which I stupidly accepted. After the free spins, the win amount of about 200€ was added directly to the current account balance. On most sites you can delete the bonus and thus also the won amount
After about 20! Trying via Live Chat to contact the customer service I called there today but only English employees were available. Therefore it was difficult to describe my situation. He just said if I want to delete the bonus I can only pay out 30 euros and I have to convert the bonus. My problem is I have played both before and after the bonus over 5 euro stake. Can that now be that they pay me the einfsch not at all because bonus rules? Which would be the stupidest rule for me, because I have not claimed a Deposit bonus, but stupidly just accepted these 100 free spins.
If someone could help me that would be great.
I thank you in advance.
Respectfully
Sizzling12

So if your story is true then this is probably one of the biggest cheeky things I have seen in online casinos.


What do they demand now exactly? That you convert the 20,000 euros also x times?


My Tip:

Do not play there a cent more. They are now speculating for the first time that you will gamble away the money again, because they have seen your gambling behavior (from 35,000 back to 20,000 is intense).
If you would have gambled away most or all of the money again, they would simply say: Hey, everything was ok, misunderstanding, whatever. You can of course pay out at any time blabla. Well, from that point on there is nothing more to pay out.
You have to get the money in any case, 100 free play bonus or not. The 20,000 on it is real money, they can't just convert that into bonus money. The winnings from the free spins and possibly the wins that you have made in addition, they may be able to collect.

Therefore, stay patient, write immediately to the MGA and bombard them daily with so many e-mails and chat messages that they no longer know where is up and down. Let them know that you have already reported it to the Mga. Immediately set up a 0 Euro loss limit, so they can see that you are serious and will not continue to play with it.

To win so much money with such a minimal deposit is an absolute stroke of luck.
If you don't follow these tips you will lose your money again. Be smart now and stay patient.
In the end you will have to pay out the win.



Hello thank you for your quick answers and tips. Yes it is true, I could not believe it myself. But well, so far I have not much of it except a more pronounced game - or addictive behavior. And after I crashed down to 20,000 I just got these 100 free spins. Since I did not want to gamble more money from my account balance but still wanted to play I was so naive to play these 100 free spins down then it went a little back and forth and after a few hours of playing and a stand of 20 000 (including 200 € bonus free spins win) I have stopped playing and have inserted a game lock of 7 days. That was last Saturday. Aja and to the conversion of the bonus on the phone meant the Knudenservicemitarbeiter me missing 4800 points. How much that is in euros he did not know or did not want to tell me. And that they will call me today and let me know how it goes now and whether I have violated these bonus rules, which I doubt because it is currently 23:15. So customer service=0. German licensed casino with no German employees? That should explain me times who^^. So people I can hardly recommend you not to play there. And if nevertheless in no case a bonus in Anspruch nehmen!(but that know 99% of the people here anyway. XP)Sincerely Sizzling12

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