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Public complaints: Drückglück has withdrawn my money without justification! (Page 2)

Topic created on 10th Jan. 2018 | Page: 2 of 4 | Answers: 32 | Views: 18,749
Anonym

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 01:44 pm CET#11
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Daniel wrote on 10/01/2018 at 13:34: I have now received a reply. According to DrückGlück you have violated the bonus rules. However, he would not give me any details because he is not allowed to give details. According to the AGB'S you may but if you play with bonus, only 10% of your deposited amount per spin. That means 1,25€ already exceeds the maximum bet with a 10€ deposit.

What I think of this should be known to everyone. Such rules are unnecessary but unfortunately they exist in 90% of all casinos and if you accept a bonus, you have to read every detail and adhere strictly to its rules - no matter how stupid these rules are. It is best to play completely without a bonus.

The only thing you can do now is to file a complaint with the MGA (http://www.mga.org.mt/support/online-gaming-support/) - even though they will most likely reject your case. But the constant drop wears the stone. If enough complaints are received over time, maybe something will change in this practice and the casinos offer real Bonuses or offer none at all ...

Or not play at all^^

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 01:56 pm CET#12
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That's a joke because of 0.25 cents too much bet?

I have read through the terms and conditions before playing but I have never heard of such a thing.

What a scam club, on the phone it was still 5 € now it's suddenly 10% of the Deposit?

Something asocial and then even advertise with a German license that stands for seriousness.

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 02:14 pm CET#13
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So if I had paid 15 euros everything would have fit ? Incredible

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Stealth
Rookie

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 03:20 pm CET#14
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-- This post was deleted --

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Stealth
Rookie

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 03:20 pm CET#15
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Seems so..... Naughty.

I have also had mixed experiences with Drückglück. A German license? Yes, for Schleswig-Holstein for all other states the mga in Malta is responsible.

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RiverSong
Legend

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 04:09 pm CET#16
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Daniel wrote on 10/01/2018 at 13:34: I have now received a reply. According to DrückGlück you have violated the bonus rules. However, he would not give me any details because he is not allowed to give details. According to the AGB'S you may but if you play with bonus, only 10% of your deposited amount per spin. That means 1,25€ already exceeds the maximum bet with a 10€ deposit.

It is best to play completely without a bonus.

what do the oc want to achieve with this?
every day a new bullshit rule who pays attention to such things. you should slowly make a list of oc that support such conditions and then consistently avoid.

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Anonym

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 04:45 pm CET#17
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Sometimes I have the feeling that the casinos give out the Bonuses extra, so that in the case of a high win still have the opportunity to possibly not have to give out the money. At such casinos I would play neither with nor without bonuses. Who knows what else they would come up with.

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Daniel
Elite

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 04:58 pm CET#18
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Iseedeadpeople wrote on 10/01/2018 at 16:09
Daniel wrote on 10/01/2018 at 13:34: I have now received a reply. According to DrückGlück you have violated the bonus rules. However, he would not give me any details because he is not allowed to give details. According to the AGB'S you may but if you play with bonus, only 10% of your deposited amount per spin. That means 1,25€ already exceeds the maximum bet with a 10€ deposit.

It is best to play completely without a bonus.

what do the oc want to achieve with this?
every day a new bullshit rule who pays attention to such things. you should slowly make a list of oc that support such conditions and then consistently avoid.

Fine, but then you would have to avoid almost all online casinos. There are few Online Casinos today that do not have stupid bonúsregeln ... best is always to play without a bonus. Here DrückGlück paid out 24,000€: https://www.gamblejoe.com/forum/online-casinos/beschwerden/auszahlungsprobelme-dokumentnachweise-8295/ and there were only minor problems with the high-money Verification documents.

You really have to be meticulous about the turnover requirements when playing with bonus. I would really appreciate it if the regulators would introduce some guidelines that would better protect honest players who do not intentionally break the rules.

The problem is, if Casino XY offers such Bonuses and makes more turnover and gets an advantage over other casinos, then Casino ZX must follow suit. That's why there must be a uniform guideline ...

After all, DrückGlück still paid out 10% of the win, many pay out nothing at all.

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Anonym

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 05:02 pm CET#19
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The problem is, even though we live in Germany, the Germany license that some casinos have is meaningless. Since this license is applied almost exclusively to players in the state of Schleswig-Holsten. And from the German supervisory authority one can hope for nothing, the MGA supervision in Malta cares at least about complaints, the German goes at the A.... past!
So just also DrückGlück has the Schlewig-Holstein license and who has bad luck does not get the wins anyway if he lives outside this state.

So in case of doubt, always register with DrueckGlueck (note spelling and com. ending), there you are then with the Malta version of this site.

I at least have made very good experiences and payouts come quickly, blos not casinos with German license, you can forget.

And please always play without a bonus.

Before I Deposit 10 euros and get 10 euros bonus and then nen 5000 euro win not get, I prefer to pay 20 euros without bonus and the payout works.

Please always remember, bonus makes things incredibly complicated and is not worth the excitement!

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s****e

Drückglück has withdrawn my money without justification!

19th Jan. 2018, at 11:25 am CET#20
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Folks, as Daniel has been saying all along, such rules are just for ripping off
It is legal fraud, nothing else
If every 2nd or 3rd falls for the bonus rules, they save themselves millions in annual
in payouts. That's what it's all about.
And if you're just a penny over, they couldn't care less.
They have a reason not to have to pay out, and thus the goal is achieved.

I once accepted a bonus, and if you hovered your mouse over the
Bonus rules, there were the most important key points: 35xWagering Bonus and €4 maximum per spin.
Everything great, 1.500€ won, payout denied.

If you go into the bonus rules, it says: When depositing with Paysafecard
and Neteller max 2 Euro/Spin. Had deposited with Paysafe.

Have played at Immortal 2.10€, so money gone. Because of 10 cent.
Why you can play with Paysafecard and Neteller Deposit 2 Euro/Spin, and with other
Deposit methods
4 euros no one could tell me

Just as little could they tell me why the
4 Euro are displayed when you move the mouse pointer over the rules.
This is fraud, nothing else. In Germany, you could sue successfully.

And when it comes to the payout, they come up with even more chicaneries.
From Max Cashout to a notary certified copy of the ID, everything is there.
And Max Cashout is also available at some casinos for games without bonuses.
And I'm not talking about the limits of €10,000 per month or anything like that
Or it may not be strong fluctuations. If you play only on 10 cents,
and then goes up to 5 euros, the win can be confiscated because too strong
Fluctuations prevail. And everything is up to the casino to determine, you have no chance.
You would never do that in the real world, and the casinos are earning themselves
from our stupidity, and officially laugh at us.

Save your money and buy something nice.
Or go to a real casino or an arcade, at least you get your money.

Since this experience, I no longer gamble.

It's that simple.
Then the casinos all go broke, and then there is finally peace.

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