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Public complaints: Drückglück has withdrawn my money without justification!

Topic created on 10th Jan. 2018 | Page: 1 of 4 | Answers: 32 | Views: 18,747
Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:08 pm CET#1
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Afternoon,

To the prehistory, I have deposited 10€ very much luck had. And won over 2000€ when I have now paid out the amount and have submitted all the necessary documents, all my money was withdrawn and they have transferred me 200€ and all without any justification.
I would also be willing to take legal action if I come to no solution with DrückGlück.

Do you have experience or can someone help me in this matter?

With kind regards

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Anonym

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:14 pm CET#2
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Hey, you have certainly deposited 10 euros and not taken a no Deposit bonus? Because if Druckglück would have to pay you nothing because you have violated any rules then they would not transfer you 200 euros.sounds to me like some bonus with max cashout... but if you have taken no bonus (in any form) would be extremely cheeky... and they do not actually because they usually do not come through then if you complain they have to release serverlogs etc..

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Daniel
Elite

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:15 pm CET#3
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Mam95 wrote on 10/01/2018 at 12:08 PM: Good afternoon,

About the back story, I deposited 10€ very lucky. And won over 2000€ when I paid the amount now and submitted all the necessary documents all my money was withdrawn and they transferred me 200€ and all this without any justification.
I would also be willing to take legal action if I come to no solution with DrückGlück.

Do you have experience or can someone help me in this matter?

With kind regards


Hello, is the email address you registered with DrückGlück the same as the one you registered with us? If not, please send me an email at info[at]gamblejoe[dot]com with your username and email address (the one you registered with DG).

I will confront a manager there with the accusation.

What might also be interesting is whether you played with bonus or without bonus.

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:40 pm CET#4
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I have played with bonus.however this completely freigespielt.

The email is the same the username is Maro95.

I still have screenshots that documented all this, but unfortunately I can not find a way to upload them here.

lG and thanks for your help should we come to a solution I will return the favor

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:41 pm CET#5
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I have achieved the wins 1.25€ tray had in a free game 2100€ have a screen of.

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:45 pm CET#6
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I mean even if we start from the bonusbedimgungen how many manage to release these and to achieve wins? maybe 1% ? and there you can see what happens with this 1%.

Has probably not suited them that I have achieved such a win with only 10 €.

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Daniel
Elite

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:47 pm CET#7
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Liked this post: Avatar von Mam95 Mam95
Mam95 wrote on 10.01.2018 at 12:45 pm: I mean even if we assume the bonusbedimgungen how many create these freizuspielen and make wins? maybe 1% ? and there you see what happens with this 1%.

Has probably not suited them that I have achieved such a win with only 10€.

I have just forwarded it. Have you asked the support about it and what this to? Maybe it's just a mistake and they have paid out instead of 2,000 € only 200 €. Find it funny that no justification came, but only 200€ were transferred.

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:49 pm CET#8
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They argued with Max 5 Euro stake however I had already played everything free and won 1€ tray with a free spin 2300€.

Towards the end, I turned for fun 7.50 € tray but that should not be a problem after the amount was freigespielt and also only about 20 turners without really having achieved a win. I have also told them that I let nicjt apply because the amount was already safely freigespielt and I alwaysnocj with my 10€ gezockt.

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Mam95

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 12:50 pm CET#9
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Then they said to me that they want to look at it again after I had told them that I will contact the licensor in case of doubt.

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Daniel
Elite

Drückglück has withdrawn my money without justification!

10th Jan. 2018, at 01:34 pm CET#10
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I have now received a reply. According to DrückGlück you have violated the bonus rules. However, he would not give me any details because he is not allowed to give details. According to the T&C's you are only allowed to wager 10% of your Deposit per spin when playing with bonus. That means 1,25€ already exceeds the maximum bet with a 10€ deposit.

What I think of this should be known to everyone. Such rules are unnecessary but unfortunately they exist in 90% of all casinos and if you accept a bonus, you have to read every detail and adhere strictly to its rules - no matter how stupid these rules are. It is best to play completely without a bonus.

The only thing you can do now is to file a complaint with the MGA (http://www.mga.org.mt/support/online-gaming-support/) - even though they will most likely reject your case. But the constant drop wears the stone. If enough complaints come in over time, maybe something will change in this practice and the casinos offer real Bonuses or offer none at all ...

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