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Public complaints: Sunnyplayer delays payout (Page 2)

Topic created on 12th Oct. 2018 | Page: 2 of 3 | Answers: 24 | Views: 10,588
Julian
Elite

Sunnyplayer delays payout

17th Oct. 2018, at 07:31 pm CEST#11
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Lilli wrote on 17/10/2018 at 19:27: No, my PayPal account has a different email address but Sunny has sent me confirmation that everything is ok and PayPal is verified.... I have already deposited there with the PayPal account.

I have forwarded it
Have you at that time also deposited with PayPal or did you use another payment method on that day?

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Anonym

Sunnyplayer delays payout

17th Oct. 2018, at 07:37 pm CEST#12
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Hey, I'm guessing it's because you seem to have deposited using a different method. (Sofortüberweisung/Klarna)
Try it with Trustly, maybe it works with the payout

Most casinos usually only allow the same payment method as the one that was used for the deposit.

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Lilli
Visitor

Sunnyplayer delays payout

17th Oct. 2018, at 07:38 pm CEST#13
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upola wrote on 10/17/2018 at 19:23: Did you sign up with sunnyplayer with the same email address that your PayPal account has?

No, my PayPal account has a different email address but Sunny sent me the confirmation that everything is ok and PayPal is verified.... I have already deposited there with the PayPal account

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Lilli
Visitor

Sunnyplayer delays payout

17th Oct. 2018, at 07:48 pm CEST#14
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Julian wrote on 10/17/2018 at 7:31 pm
I forwarded it
Did you also Deposit with PayPal at that time or did you use another payment method that day?

Thank you.

Well, I had a payout via PayPal ages ago although I deposited with Sofortbanking. Do you think it is now because of that? But they can tell me if that should be the case

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Jay281
Amateur

Sunnyplayer delays payout

17th Oct. 2018, at 07:50 pm CEST#15
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With me it was once at the payout via PayPal because I have paid more often with immediately than Paypal. Ujd therefore must first take place a balance between paypal and immediately

Has then worked with bank transfer to pay out

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Julian
Elite

Sunnyplayer delays payout

17th Oct. 2018, at 08:06 pm CEST#16
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Lilli wrote on 10/17/2018 at 7:48 pm
Thank you.

Well I had a payout via PayPal ages ago although I deposited with sofortbanking . Do you think it's because of that now? But they can tell me if that should be the case.

Yes 1-2 years ago, this still went with some online casinos. But now there is the regulation from money laundering laws that you can only pay out through the service Provider with which you have previously deposited. And the Online Casinos must also adhere to this because otherwise they get problems and could lose their license.
It does not matter whether you have already deposited the week before with PayPal or whether you are verified with them, you have to use the selected payment method in such a case.

Just try to pay out via Trustly / bank transfer and then let me know again.

Edit: And if you find it difficult to stop gambling your money away, just set yourself a loss limit so that you can't gamble your win away. After the payout you can reset the limit at any time. (takes about 7 days).

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Marqes
Expert

Sunnyplayer delays payout

17th Oct. 2018, at 08:42 pm CEST#17
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Julian wrote on 17/10/2018 at 20:06
Yes 1-2 years ago this still went with some online casinos. But now there is the rule for money laundering reasons that you can only pay out via the service Provider with which you have deposited before. And the Online Casinos must also adhere to this because otherwise they get problems and could lose their license.
It also does not matter whether you have already deposited the week before with PayPal or whether you are verified with them, you have to use the selected payment method in such a case.

Just try to pay out via Trustly / bank transfer and then let me know again.

Edit: And if you find it hard not to gamble your money away, just set yourself a loss limit so you can't gamble your win away. After the payout you can reset the limit at any time. (takes about 7 days).

However, it is possible to withdraw, for example, 200 euros, 50 to Paypal and 150 to the bank.

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Julian
Elite

Sunnyplayer delays payout

17th Oct. 2018, at 09:10 pm CEST#18
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Marqes wrote on 10/17/2018 at 8:42 pm

However, it is possible to withdraw, for example, 200 euros, 50 to PayPal and 150 to the bank.

I tried this myself the other day and for me the bank transfer was not accepted and had to request the withdrawal again via PayPal
Perhaps that is but as I said from casino to casino different.

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Lilli
Visitor

Sunnyplayer delays payout

17th Oct. 2018, at 09:18 pm CEST#19
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Julian wrote on 17/10/2018 at 20:06
Yes 1-2 years ago this still went with some online casinos. But now there is the regulation from money laundering laws that you can only pay out through the service Provider with which you have deposited before. And the Online Casinos must also adhere to this because otherwise they get problems and could lose their license.
It does not matter whether you have already deposited the week before with PayPal or whether you are verified with them, you have to use the selected payment method in such a case.

Just try to pay out via Trustly / bank transfer and then let me know again.

Edit: And if you find it hard not to gamble your money away, just set yourself a loss limit so you can't gamble your win away. After the payout you can reset the limit at any time. (takes about 7 days).

Oh, good to know. I have now made the withdrawal via Trustly. Let's see if that works. I will let you know here again. Thanks for your help:)

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Marqes
Expert

Sunnyplayer delays payout

17th Oct. 2018, at 10:00 pm CEST#20
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Julian wrote on 10/17/2018 at 21:10
I tried this myself the other day and for me the bank transfer was not accepted and had to request the withdrawal again via PayPal
But maybe that is different from casino to casino as I said.

I'm talking about sunnyplayer Casino here.

Even get the Tip from support, tried, has worked.
Not only once.
Which casino are you talking about?

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