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Public complaints: Sunnyplayer delays payout

Topic created on 12th Oct. 2018 | Page: 1 of 3 | Answers: 24 | Views: 10,308
Fienchen28
Rookie

Sunnyplayer delays payout

12th Oct. 2018, at 09:04 am CEST#1
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Hello dear community,

I just have to vent ? Have won on Tuesday evening at sunnyplayer 300€ with a 10€ Deposit -
I have deposited normally as always with online banking and am also verified there for some time. Unfortunately, sunnyplayer delays my payout - when asked in chat, they say they are waiting for a confirmation of immediate transfer, but this is not a sufficient reason for me, especially since a deposit also works within minutes. What can I do to get my money?
Thanks for your help in advance and a good start to the weekend

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Marqes
Expert

Sunnyplayer delays payout

12th Oct. 2018, at 10:20 am CEST#2
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So far I have had only good experiences with Sunnyplayer.
Withdrawals within 24 hours with me.

try but times the following, contact immediately and say you need a confirmation.
Think will be no problem that they send you one.and you then send to Sunnyplayer.

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redriver67
Expert

Sunnyplayer delays payout

12th Oct. 2018, at 11:52 am CEST#3
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Have at sunnyplayer lately also 500 euros paid out. Was then transferred one day later to my PayPal account. Goes faster at other casinos but for me still ok. Never had problems when paying out.

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Fienchen28
Rookie

Sunnyplayer delays payout

12th Oct. 2018, at 02:45 pm CEST#4
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I have now turned to immediately and again to the chat - wait Supposedly it would now paid out but have not yet geldeingang. But three days is already very unusual of sunnyplayer
I report as soon as I get the money

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Fienchen28
Rookie

Sunnyplayer delays payout

12th Oct. 2018, at 06:38 pm CEST#5
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Finally received my money - ? Freu
Have a nice weekend ?

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Lilli
Visitor

Sunnyplayer delays payout

17th Oct. 2018, at 06:43 pm CEST#6
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Hello,

I am new here
I just have a problem with the payout via PayPal at sunnyplayer, but my PayPal account is verified
Since 3 days Sunnyplayer cancels the withdrawal and credits it to my player account. The 1st time on request in the Live Chat it was said there was a problem with the transfer I should generate again a new withdrawal..said,done . But again the win was credited to the account on request I got the message ... I connect briefly with the Finazabteilung a mom please (I wait and wait) then the message the Finazabteilung says I can now make a withdrawal again said, done and what happens ..of course canceled again this time with the reason that my PayPal ' inactive or locked is' I would like to contact PayPal. This I have also done and the customer service employee explained the situation and he told me that is complete humbug my PayPal account is flawless. And that, that is hinhalterei. Maybe you have had similar experiences and could give me advice, I would be very grateful. It is not exactly 100, 200 € already something more and there I already make me my thoughts.

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Julian
Elite

Sunnyplayer delays payout

17th Oct. 2018, at 06:55 pm CEST#7
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Lilli wrote on 10/17/2018 at 6:43 pm: Hello,

I am new here
I just have a problem with the payout via PayPal at sunnyplayer, but my PayPal account is verified
Since 3 days Sunnyplayer cancels the withdrawal and credits it to my player account. The 1st time on request in the Live Chat it was said there was a problem with the transfer I should generate again a new withdrawal..said,done . But again the win was credited to the account on request I got the message ... I connect briefly with the Finazabteilung a mom please (I wait and wait) then the message the Finazabteilung says I can now make a withdrawal again said, done and what happens ..of course canceled again this time with the reason that my PayPal ' inactive or locked is' I would like to contact PayPal. This I have also done and the customer service employee explained the situation and he told me that is complete humbug my PayPal account is flawless. And that, that is hinhalterei. Maybe you have had similar experiences and could give me advice, I would be very grateful. It is not exactly 100, 200 € already something more and there I already make me my thoughts.

Welcome to the forum Lilli,

The live chat can do relatively little in such cases, you have to send them a mail so that the finance department itself deals with it
Normally you should also get a letter via mail why exactly your withdrawal is denied (for example that some documents are needed for verification) or similar.

Or there were problems with the authentication (for example, that some information on your player account does not match the information on your PayPal account)

If they still do not give you any information about this, please contact Daniel via Communicator. (To do this, go to his profile here on Gamblejoe and click on "Message").
Otherwise contact me and I will forward it to you.

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Lilli
Visitor

Sunnyplayer delays payout

17th Oct. 2018, at 07:08 pm CEST#8
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It is all verified my PayPal account with sunnyplayer that has all its correctness also documents have been uploaded and approved there. I am registered there for about 3 years. An email I have also already written because the Live Chat always gives only automated answers and thus does not help me. In the email, I also only got the message that the Sofort AG must confirm my Deposit and this is probably happened and when I then requested a new withdrawal and this was canceled again halt with the reason that my PayPal is inactive and I have then replied that is not so, came no response. Thanks for your help it would be very nice if you could forward it.

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upola
Legend

Sunnyplayer delays payout

17th Oct. 2018, at 07:23 pm CEST#9
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Have you registered with sunnyplayer with the same email address as your PayPal account?

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Lilli
Visitor

Sunnyplayer delays payout

17th Oct. 2018, at 07:27 pm CEST#10
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