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Public complaints: SUNMAKER Support / Live - Chat miserable! (Page 2)

Topic created on 19th Sep. 2018 | Page: 2 of 2 | Answers: 11 | Views: 4,153
Begbie
Elite

SUNMAKER Support / Live - Chat miserable!

20th Sep. 2018, at 10:02 am CEST#11
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or any other payment that went through the bank account, e.g. via SOFORT or Entercash, could not be posted, which is why a credit card payment linked to the same bank account no longer works either

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Insa24
Top Member

SUNMAKER Support / Live - Chat miserable!

23rd Sep. 2018, at 12:15 pm CEST#12
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Daniel wrote on 20.09.2018 at 08:51: @insa24 and @bribiberlin86: which state are you from, if I may ask? If I could ask anything else it would be what bank are you with?

Sunmaker has just answered me and said that they themselves only get a message from the bank "Transaction declined" but what reasons are behind it, the casinos do not get and therefore can not give any information or help ...

I come from Saxony and am with Deutsche Bank.
I do not believe that sunmaker from my bank gets the feedback "Transaction declined"!!! Precisely because my bank does not even get the request from Sunmaker to transfer money.
Rather, I firmly believe that the Sunmaker / Playcherry - system internally my cards recently rejected and just this system is either so opaque that the own support does not get through or the support just too lazy to investigate exactly!

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