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Public complaints: Sunmaker scam: Casino simply adds bonus!

Topic created on 17th Oct. 2017 | Page: 1 of 1 | Answers: 8 | Views: 3,316
Anonym

Sunmaker scam: Casino simply adds bonus!

17th Oct. 2017, at 10:01 pm CEST#1
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I deposited today for the third time at sunmaker and had long considered doing so,..well..Should have listened to my gut feeling.


I deposited 12 euros WITHOUT bonus..After playing so about 1 hour (play with very small amounts), I got an email. 1 € for football betting free (the win must then be converted). Have put away cell phone and continued to play.

Since nothing went so right and I was then at just under 16 euros, I thought..lässte pay out..to test the same times (had no payout there). Since I got the info, can not..an active bonus...I thought to me häää??!!!

When I checked, this 1 euro was already booked and I had 18% already converted. When I wanted to cancel the bonus, it said that 12 euros would be gone...I was now p**sed..tried to contact chat..all occupied...after waiting 20 minutes continued to play and tried to convert the remaining bonus. Well it comes what had to come..money is GONE...

after 55 minutes (!!!!!!!!!!!!!!) someone reached in chat..this lady was so stroppy and said that it would be my own fault. I asked how it can be that I just 1 euro to my credit are added without that I give my okay..there was no answer. Something to compensate me she also did not want to offer. I should have contacted the chat sooner...Huh?? I tried for over 50 minutes...

I am speechless..this has never happened to me before. This casino will never see me again...my rating here I will adjust the same...Come yet not at all over the fact that I just so credit while I'm playing, is booked without what I have to click there.

P.S. I'm registered there for many months...a free bet I've never had...but grad if I play once there...Very strange......

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Daniel
Elite

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 02:22 am CEST#2
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Sunmaker is actually a good online casino and so far we haven't had a single serious complaint about this casino. The manager is also cool (which is an exception in the industry). However, I don't know how much the manager still has to say since sunmaker took over from Cherry. The Bonus terms are also - compared to other Online Casinos nowadays - very fair. No bullshit €5 maxbet rule or other bullshit rules.

What happened to you, of course, is definitely worth a complaint. What's also bad is that you got a stroppy support person there. I'm sure it just went to shit with the bonus or they made a mistake there with the bonuses. I am forwarding this thread to Sunmaker ...

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Anonym

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 07:53 am CEST#3
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So I can confirm a statement from Ronny1982. The support there is really under all sow. They are extremely unfriendly and incommpetent. Questions are really ignored and it is sometimes hell to reach them at all

For this reason I no longer play there for a long time

I can understand your anger. Bonus without consent to book is... I would have been annoyed too.

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Anonym

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 08:56 am CEST#4
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Daniel wrote on 18/10/2017 at 02:22: Sunmaker is actually a good online casino and so far we haven't had a single serious complaint about this casino. The manager is also cool (which is an exception in the industry). However, I don't know how much the manager still has to say since sunmaker took over from Cherry. The Bonus terms are also - compared to other Online Casinos nowadays - very fair. No bullshit €5 maxbet rule or other bullshit rules.

What happened to you, of course, is definitely worth a complaint. What's also bad is that you got a stroppy support person there. I'm sure it just went to shit with the bonus or they made a mistake there with the bonuses. I'll forward this thread to Sunmaker ...

Thanks for forwarding Daniel....As I said, times what can go wrong...But that a bonus without my consent is booked, that's not going for me at all.

Had I then found a proper solution with the support, I would have this probably not mentioned here. But then to react like this...is too much of a good thing for me. I complain about every little thing, but what happened there and how it happened yesterday is not possible. And money away...And this casino has lost a customer...

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Stromberg
Legend

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 09:07 am CEST#5
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Ronny1982 wrote on 17.10.2017 at 22:01: I deposited today the third time at sunmaker and had long considered doing so,..well..Should have listened to my gut...


I deposited 12 euros WITHOUT bonus..After playing for about 1 hour (play with very small amounts), I got an email. 1 € for football betting free (the profit must then be converted). Have put away cell phone and continued to play.

Since nothing went so right and I was then at just under 16 euros, I thought..lässte pay out..to test the same times (had no payout there). Since I got the info, can not..an active bonus...I thought to me häää??!!!

When I checked, this 1 euro was already booked and I had 18% already converted. When I wanted to cancel the bonus, it said that 12 euros would be gone...I was now p**sed..tried to contact chat..all occupied...after waiting 20 minutes continued to play and tried to convert the remaining bonus. Well it comes what had to come..money is GONE...

after 55 minutes (!!!!!!!!!!!!!!) someone reached in chat..this lady was so stroppy and said that it would be my own fault. I asked how it can be that I simply 1 euro to my credit are added without that I give there my okay..there was no answer. Something to compensate me she also did not want to offer. I should have contacted the chat sooner...Huh?? I tried for over 50 minutes...

I am speechless..this has never happened to me before. This casino will never see me again...my rating here I will adjust the same...Come yet not at all over the fact that I just so credit while I'm playing, is booked without what I have to click there.

P.S. I'm registered there for many months...a free bet I've never had...but grad if I play once there...Very strange......

i got the bet too.i think it was a general action and therefore not strange.i don't think there was a bad intention behind it,just the implementation was bad.
never had problems with sunmaker, so I can not say anything about the support.

in sports betting you would have had to convert the euro only 4 times, but helps you now of course nothing ;-/

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Anonym

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 02:49 pm CEST#6
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I have now received a very friendly email from sunmaker in which they apologized and I was deposited a credit of 20 euros on my customer account (which I have now requested for withdrawal). If this works out that way, I will accept the apology from Sunmaker and maybe give it another shot.

It was also promised there that such vouchers should be activated in the future by manual input. I can only welcome this suggestion!


Daniel, many thanks to you that you have made the effort and have contacted the casino. Class what you do again and again for us here! Thank you!!!!

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Daniel
Elite

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 07:56 pm CEST#7
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There's nothing to thank. I just forwarded it and said: "people complain here ...."

He has since also replied that he looks at it. That with the voucher I learn now only through you

At sunmaker, I was almost sure that without me having to say anything further, is traded fairly, because as I said, the Managment is really ok (an exception in this industry). A deliberate fraud or attempted fraud I exclude Sunmaker.

I think it was a well-intentioned action, but was implemented incorrectly. Mistakes happen and if you then react as professionally as in this case and stand by these mistakes, then I personally find really strong! Some casinos can take a leaf out of that book. In some casinos, unfortunately, would not have been so serious and smoothly proceeded and I could have done less. Thanks are therefore also due to the management of Sunmaker in this case. Thanks to Sunmaker from me at this point - keep it up!

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Anonym

Sunmaker scam: Casino simply adds bonus!

18th Oct. 2017, at 09:02 pm CEST#8
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Daniel wrote on 10/18/2017 at 7:56 pm: There's nothing to thank. I just forwarded it and said "here is complaining ...."

He also replied in the meantime that he will take a look at it. I learn about the voucher only now through you

At sunmaker, I was almost sure that without me having to say anything further, is traded fairly, because as I said, the Managment is really ok (an exception in this industry). A deliberate fraud or attempted fraud I exclude Sunmaker.

I think it was a well-intentioned action, but was implemented incorrectly. Mistakes happen and if you then react as professionally as in this case and stand by these mistakes, then I personally find really strong! Some casinos can take a leaf out of that book. In some casinos, unfortunately, would not have been so serious and smoothly proceeded and I could have done less. Thanks are therefore also due to the management of Sunmaker in this case. Thanks to Sunmaker from me at this point - keep it up!

Yes, I do not want to insinuate anything bad. The implementation was just anything but good. As I was assured in the email, this is probably changed and you enter the vouchers manually. What I find absolutely right.

In my place also thanks again to Sunmaker, very accommodating acted and you still again thank you Daniel !!!

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Daniel
Elite

Sunmaker scam: Casino simply adds bonus!

19th Oct. 2017, at 12:54 am CEST#9
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This thread was closed
Ok, then I will close this thread now. Thanks to sunmaker for the fast and uncomplicated processing!

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