Public complaints: Sunmaker - Problems with payout (Solved - Money was paid out) (Page 5)
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Sunmaker - Problems with payout (Solved - Money was paid out)
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Here some things have gone wrong and it has unfortunately started with the fact that I made a small mistake.
After sunmaker has changed the service Provider (from worldpay to ayden), I had to re-enter the credit card data.
In the top field I had only read name...unfortunately I was there probably from gambling still so in thought that I have entered the credit card provider (name of the credit card provider I had read). So "barcleycard" and the rest of the data. The Deposit went well without any problems....
When I then wanted to pay out, they had told me again and again does not go, the money has come from someone else. Could never explain that to me. So again made a small deposit...went again.
Well..would have been the support times so pfiffig and would have looked what is in the name drinne..gibt yes no one Barcleycard is called. Yes it was my mistake, had entered the wrong..happened. But a good support would have noticed this and would have pointed it out to me, instead of just telling me again and again that the money came from someone else (although the credit card number was the same as 100 before). Only can you have no insight into the credit card data at Sunmaker, but always sees only the last 4 numbers of the card number and they were right. At some point it occurred to me to look again what I have to enter and then I was aware of the error......
So here it has been a small reading error by me, a support in my opinion has not worked well and the circumstance that exactly on this day the service provider has changed....That there was this theater.
3 days then to have to wait for his win and the money at any time to gamble away was hard, but who knows me knows that I remain iron...
Money is now there...Sunmaker is a customer los...and the case can now be closed.
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Sunmaker - Problems with payout (Solved - Money was paid out)
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I summarize briefly, the case, which was not one, can be closed and the support and sunmaker is to blame for the delay, which you yourself have caused by entering incorrect data.
Hopefully, you will take a closer look at the next Provider, because entering different data for the cardholder can end badly.
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Sunmaker - Problems with payout (Solved - Money was paid out)
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I Deposit a lot and often and always with credit card and this for months, today I deposited again a lot and wanted to withdraw my win...
It has always worked and today the money was booked back to player account with the reason I should pay out on paypal...
I use for a long time no more PayPal neither for deposits or withdrawals, because I have after much trouble no more Paypal account ....
This does not interest sunmaker and I got the answer that I can also cancel my account and that I can only pay out via PP because diwes the payment Provider prescribes...
An absolute impudence. Who can help?
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Sunmaker - Problems with payout (Solved - Money was paid out)
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And also my credit card data were suddenly gone 2 days ago and I had to re-enter everything, have the support told me that still confirmed no problem or there would be none, the even here I already suspected the problems...
A payout on my card does not work because I probably have an active bonus (which I have but demonstrably not) and would have to cancel
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Sunmaker - Problems with payout (Solved - Money was paid out)
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Can you not pay out because you should pay out on PayPal? or because you supposedly have an active bonus?
In the second case, please ask the support to cancel the bonus.if there is none, they will then probably notice it.
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Sunmaker - Problems with payout (Solved - Money was paid out)
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As with me, there were also 3 days ago all credit card data gone and then the theater went off. I was then allowed to pay out only by Trustly. Seems to have been there so not an isolated case, in the conversion of the service provider....
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Sunmaker - Problems with payout (Solved - Money was paid out)
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I should pay out to paypal, although I do not use paypal for a long time and always Deposit with credit card or paysafe.
Since I am also shown in the payout method the kk anngezeigt I have tried to use this, but there is displayed that I use an active bonus...
I'm really p**sed off because I pay a lot with card or paysafe eiinzahle or exclusively only....
When I told the support that I no longer use pp and that is also seen in the deposits said to me that is the requirement of the payment provider...
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Sunmaker - Problems with payout (Solved - Money was paid out)
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Sunmaker - Problems with payout (Solved - Money was paid out)
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i have also deposited a lot at sunmaker... and at some point they have locked my account...after you complain about games hanging or other things... where you had the feeling that the longer and more often you deposit there, you should get nothing more... and the longer you are at sunmaker the longer it takes to pay out... as if they already know that you get it back... they deliberately take their time with players who deposit a lot of money
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Sunmaker - Problems with payout (Solved - Money was paid out)
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How were you able to get in contact with the manager? Also have a problem with sunmaker right now, and those in chat can't help me!
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