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Public complaints: Sunmaker - Problems with payout (Solved - Money was paid out) (Page 2)

Topic created on 07th Mar. 2018 | Page: 2 of 6 | Answers: 50 | Views: 28,173
Daniel
Elite

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 01:28 pm CET#11
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shakeee wrote on 07/03/2018 at 12:42 pm: I deposited last week when the promotion was Deposit 50€ and get 100 free spins on Valley of the Gods slot have deposited 5-6 times 6 nal get 100 free spins but the free spins wins were not credited to me waiting for 6-7 days and they keep stalling me they would have technical problems and problems with game manufacturer and I'm still waiting to see what happens....

I am currently in contact with the manager. The whole thing was (as Stromberg correctly said) to Yggdrasil. The wins will be posted today or tomorrow + a little something on top as compensation.

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 01:39 pm CET#12
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Sunmaker always has a solid reason e.g. pay in and pay out must balance each other i.e. e.g. 500 with PayPal and 800 with bank account then you must pay out so that both fit plus win.

In no way has it happened in my 7 year membership (despite selling to playcherry) that they are looking for reasons not to pay out

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P****1

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 02:38 pm CET#13
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@Ronny. As the case here sounds you should still get your money. It is annoying of course, but you will probably get the money

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 05:19 pm CET#14
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Update....

The withdrawal via Trustly was also rejected. I should now verify the customer account (after I have made more than 100 successful deposits and withdrawals). In addition, the withdrawal amount must be split, 104€ must be paid out via trustly to balance the deposits via Paysafecards. The rest I should / must then by credit card.

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J****r

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 05:20 pm CET#15
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Oh dear... This is how you scare away customers

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 06:49 pm CET#16
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This is what I meant by equalize
This split

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 06:50 pm CET#17
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domesum wrote on 03/07/2018 at 6:49 pm: That's what I meant by balance out
This split

I have never heard of this before but if sunmaker wants it that way, please... main thing is that I get my money soon

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 07:19 pm CET#18
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At sunnyplayer is the same.after to playcherry was sold you had to verify even as an existing customer completely new

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 07:31 pm CET#19
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domesum wrote on 07.03.2018 at 19:19: At sunnyplayer is the same.after to playcherry was sold you had to verify also as an existing customer completely new

Well I have now uploaded all the documents that se want. That was quite a lot. Now I hope that this quickly finds its end. I never thought that a casino in which I have played so much and infinite times paid in and out, now organizes something like this when I win more than 20-30 euros....

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Dutch78
Expert

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 07:33 pm CET#20
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JoKer wrote on 07.03.2018 at 17:20: Oje... So you scare away customers

These are requirements that any reputable casino should strictly adhere to, that has nothing to do with customer unfriendly in the slightest.
Sunmaker is still one of the most trustworthy casinos I know, if players can be scared away by the fact that a casino only complies with legal requirements, then it should be able to do without such players.
The outcry here is always huge, if a forest and meadow casino does not pay out, if it behaves to the disadvantage of the player and obviously acts with fraudulent intent.
Conversely, it is then also not right if a casino adheres to requirements that serve its and the protection of the player?
One should leave the church in the village, that what many now interpret as harassment or arbitrariness, has nothing to do with sunmaker, they only follow internal procedures and that is also good.
I have already had large sums paid out there, were no later than the next day on the e-wallet or two business days after request on the bank account.
If I accumulate amounts that need to be cleared in order to meet the payment parameters, I don't care if I have to transfer XV amount to my bank account to be able to pay out the remaining amount in another way, or vice versa.
The important thing for me is that I can pay out and that the money always arrives.
I just hope not that I then again read threads after one was "scared away" from Sunmaker, which publicly cry for help, because yet again another casino does not pay out, just my two cents

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