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Public complaints: Sunmaker - Problems with payout (Solved - Money was paid out)

Topic created on 07th Mar. 2018 | Page: 1 of 6 | Answers: 50 | Views: 27,843
Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:04 pm CET#1
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Have long thought about whether I open thread, but the more it drags on the more annoyed me the whole thing.

I've been with sunmaker for a few months now and have made countless deposits and withdrawals there. there have NEVER been any problems. I would like to say right away that the wins were always smaller (20-40 €).

Yesterday I have, thanks to a Paysafecard won here, deposited € 5 and won quite quickly at my favorite slot Dead or Alive € 250 (picture I still upload when this whole theater here is finally done).

I then arranged the payout quite quickly. And now the whole drama begins......

Two hours later I log in and see the money was back as my balance on my game account. Support written to, no everything is fine..there are at the moment few problems with our new service Provider for payment processing (previously Worldpay, now adyen). Well...payment again in order given....no two hours later was again the money on my player account. Again contacted support.

This wrote to me, I have this time other credit card data specified for withdrawal than usual . Hää??????? With the payout, the data that I use on the Deposit is automatically taken over. There what other to enter is technically not possible!!!

Payment again an order given and previously times 1 € via credit card deposited, this worked without problems.

Today logged money back into my player account. Support said credit card provider would refuse the payout. I contacted this, the deny it and pointed out to me that the deposits also work.

I have now paid out the money via Trustly. It is still in the processing. I will add it here when this has worked.

Now my question. Has anyone ever had such problems with Sunmaker? Maybe now for a few days since the service provider has changed?

I can not explain why over 100 deposits and withdrawals have worked without problems and now a larger sum causes such a fuss.

In addition, it would be dangerous for players who can not stick to themselves. The money can not be saved here or so and is then always available again.

I am p**sed off, perplexed and from my joy about the win is at the moment nothing more available....

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J****r

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:28 pm CET#2
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I believe that there is another reason for the failed withdrawal. 250€ is not a large sum for a casino. Can't you try to withdraw to your bank account so that you at least have the money already? After that you can settle the matter in peace.

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:30 pm CET#3
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JoKer wrote on 07/03/2018 at 12:28 pm: I think there is another reason for the failed payout. 250€ is not a big amount for a casino. Can't you try to withdraw to your bank account, so at least you have the money already? After that you can settle the matter in peace.

I have now initiated this via Trustly. This is still being processed at the moment. When that is finally out, I still want to know what's going on. Is just strange that grad now so a theater gives. Where this sum is actually still little for a casino, you're right!

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Stromberg
Legend

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:33 pm CET#4
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Never had any problems, payouts mostly between 100 and 200 with me.
I don't think that Summaker would make any trouble at all and certainly not because of 250. It's probably because of the changeover...these are my thoughts about it...I hope I'm right and you get your money quickly😀

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J****r

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:35 pm CET#5
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@Ronny1982

Therefore. Perhaps there is really another problem, where sunmaker nothing for can...?!
If you have the money you can deal with the problem more calmly. I know that too. Although not now at Sunmaker but open payouts always pull on the nerves, is unfortunately so

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s****e

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:42 pm CET#6
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I deposited last week when the action was 50€ Deposit and 100 free spins on Valley of the Gods slot received have deposited 5-6 times 6 nal 100 free spins received but the free spins wins were not credited to me waiting for 6-7 days and they keep stalling me would have technical problems and problems with game manufacturer and I'm still waiting to see what happens....

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Anonym

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:43 pm CET#7
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You are certainly right. Maybe it's really just the changeover of the service Provider that's to blame. Absolutely unfavorable timing. With ner 20 € payout I would see everything bissl more relaxed. I hope the payout is now finally processed and then I go to the bottom of the matter. Would like to know what is going on all of a sudden. Keep your fingers crossed that the payout at Trustly will at least be released quickly. Am in such things really hyper-nervous...

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Daniel
Elite

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 12:58 pm CET#8
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I hope I can reassure you to some extent. sunmaker is really one of the good Online Casinos, which I would put my hand in the fire. The management is absolutely correct and Sunmaker is also one of the few casinos where I have never had a serious complaint. And at that time (when the forum did not yet exist) a player also wrote to me hypernervously after he had won 30,000€ with a 50€ deposit. I also had to calm him down then and two or three days later the money was also in his bank account.

Sunmaker is also one of the few casinos that do not offer a €5 maxbetrule and thus fair bonuses.

So because of 250€ spackt Sunmaker certainly not around. I really think this is a technical problem at the moment and just bad timing on your end. I exclude intention or delay tactics at Sunmaker and Sunnyplayer.

If Sunmaker refuses your payout (and you have not grossly violated the terms and conditions), then I personally transfer you 300€ - and that's not just saying so! As I said, Sunmaker is one of the few online casinos where I am really so sure that I take the Risk of losing 300€. Do not worry about it. Even if it is annoying that the payout takes longer this time.

I have also forwarded the thread to the management. Can you send me a PN with your username and email address you registered there with?

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Stromberg
Legend

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 01:19 pm CET#9
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shakeee wrote on 07/03/2018 at 12:42 pm: I deposited last week when the promotion was Deposit 50€ and get 100 free spins on Valley of the Gods slot have deposited 5-6 times 6 nal get 100 free spins but the free spins wins were not credited to me waiting for 6-7 days and they keep stalling me they would have technical problems and problems with game manufacturer and I'm still waiting to see what happens....

I also had the problem with Mobilebet and free spins in Legend of the White snake Lady.
This seems to be due to Yggdrasil.
They also wanted to forward to the manufacturer, because it was only 1 euro I have not yet given the necessary data, I just remembered....

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Andrew789
Experienced

Sunmaker - Problems with payout (Solved - Money was paid out)

7th Mar. 2018, at 01:21 pm CET#10
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I have paid out there years ago times 10,000 euros. It took a little longer than small payouts, but as you can see: sunmaker is reputable in my opinion
So you will get your money already.

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