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Public complaints: Sunmaker locks me... (Page 4)

Topic created on 31st Aug. 2018 | Page: 4 of 7 | Answers: 67 | Views: 27,267
K****t

Sunmaker locks me...

5th Sep. 2018, at 02:08 pm CEST#31
0 Likes

Nobody has liked this post so far
Cerebrum wrote on 05/09/2018 at 13:35: Now I also want to make a statement.

I am actually a top customer and always keep decency and politeness, but unfortunately the support at sunmaker is actually incompetent.

The days for example there were some bugs / errors with Gamomat games. Partially you could no longer stop autospins, the games ran extremely jerky and later they were temporarily unavailable. Likewise, the page was very briefly no longer accessible.

I wanted to report this to the chat after the page was working again.
When I had written everything, the chat went offline in the active conversation, without response.

The next day again in the chat I shared the problem again.
The answer: We have no problems.
Me: But that is why I am contacting you.
Answer: The game process is the same for everyone and is randomly generated. So nobody is disadvantaged.
Me: That is not my concern at all?
Chat offline.

I wrote this as a mail again, because this is definitely unacceptable.

Yes, this fits my experience.
Zero interest in the customer. That's why my politeness was then also over there.

Daniel, you wrote that the management reads here.
It is highly doubtful that they take anything from complaints. Countless people have been complaining about support for a long time, but absolutely nothing changes.
If management cared about keeping customers happy, support would have changed long ago. Apparently, however, they are trained to dismiss customers and consider them a nuisance in order to save themselves trouble.
There is hardly any other way to explain it.

This post has been translated automatically

Nickii45
Expert

Sunmaker locks me...

5th Sep. 2018, at 02:11 pm CEST#32
0 Likes

Nobody has liked this post so far
Cerebrum wrote on 05/09/2018 at 13:35: Now I also want to make a statement.

I am actually a top customer and always keep decency and politeness, but unfortunately the support at sunmaker is actually incompetent.

The days for example there were some bugs / errors with Gamomat games. Partially you could no longer stop autospins, the games ran extremely jerky and later they were temporarily unavailable. Likewise, the page was very briefly no longer accessible.

I wanted to report this to the chat after the page was working again.
When I had written everything, the chat went offline in the active conversation, without response.

The next day again in the chat I shared the problem again.
The answer: We have no problems.
Me: But that is why I am contacting you.
Answer: The game process is the same for everyone and is randomly generated. So nobody is disadvantaged.
Me: That is not my concern at all?
Chat offline.

I wrote this as a mail again, because this is definitely unacceptable.

yes you know no different there....a friend also has problems with the gamomat games it was said that everything is fine with them and he is the only one. chat closed....or better yet we are sorry that the game is not to your liking, it is from a random generator everyone has the same chances..hahahah funny that but always the same win and you yourself hundred times paid in and of it maybe 2 times can play ...

This post has been translated automatically

upola
Legend

Sunmaker locks me...

5th Sep. 2018, at 02:45 pm CEST#33
2 Likes

Liked this post: Anonym, Avatar von Sahip74 Sahip74


It's your own fault if you let yourselves be treated like this.

You've been whining here for 5 days.
Be consistent and just do not play there anymore.

This post has been translated automatically

K****t

Sunmaker locks me...

5th Sep. 2018, at 03:07 pm CEST#34
0 Likes

Nobody has liked this post so far
"Ignorance is the sum of all measures one takes,
in order not to have to see existing facts."

Sandra Pulsfort

This post has been translated automatically

Anonym

Sunmaker locks me...

5th Sep. 2018, at 09:11 pm CEST#35
0 Likes

Nobody has liked this post so far
upola wrote on 05/09/2018 at 14:45

It's your own fault if you let yourselves be treated like this.

For 5 days you are whining here.
Be consistent and just don't play there anymore.


That hits it so of the point. there is certainly nothing changed - should you read here is certainly a nice change would be the long evenings of counting money......

This post has been translated automatically

Cerebrum
Visitor

Sunmaker locks me...

6th Sep. 2018, at 11:44 am CEST#36
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In the final analysis, this actually means that I no longer play there.

I haven't received an answer to my mail yet and if the Gamomat dispute is not compensated, I will definitely say goodbye.

This post has been translated automatically

upola
Legend

Sunmaker locks me...

6th Sep. 2018, at 12:33 pm CEST#37
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Nobody has liked this post so far

Cerebrum wrote on 09/06/2018 at 11:44 am: In the final analysis, this really means I won't be playing there anymore.

I have no answer to my mail so far and if the Gamomat dispute is not compensated I will definitely say goodbye.

Smart decision.

The time you spend with annoyance, you can certainly use better.

This post has been translated automatically

Mario49
Rookie

Sunmaker locks me...

6th Sep. 2018, at 04:19 pm CEST#38
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I have been playing at Sunnmaker for a while now and both the Verification and the withdrawals were very fast and smooth. However, Sunnmaker should do more for its regular customers even if there is a daily bonus but otherwise the casino is in my opinion one of the better.

This post has been translated automatically

glutrot
Rookie

Sunmaker locks me...

3rd Feb. 2019, at 10:44 am CET#39
2 Likes

Liked this post: Avatar von Sahip74 Sahip74, Avatar von Spectral Spectral
So I'm reading this and wondering "are we talking about the same sunmaker?"
Have only good experiences with the casino. Support is always nice, payouts always there the next day.
The slots run no better and worse as in other casinos. Is just gambling. If someone
knows a casino where only wins are brought in, then he may please send me the link of the casino.

I think this shortened name was used, because another account already existed
existed and you just wanted to play with the free new customer bonus. If that is so, clear Ver-
violation of the terms and conditions. Entering the wrong data when registering for the first time is also a violation. Understand anyway
not understand why one registers with false data. Where is the sense?

Register sensibly, don't make duplicate accounts, provide sensible documents for the KYC, play without a bonus if you don't understand the
Play without bonus if you do not understand the terms and conditions (or stick to MaxBet) and you have no problems

Read something here so often and can only shake his head. Fly out of the fairest casinos. Unbelievable.
First grab your own nose and then usually comes light into the dark.

This post has been translated automatically

Anonym

Sunmaker locks me...

3rd Feb. 2019, at 12:57 pm CET#40
0 Likes

Nobody has liked this post so far
glutrot wrote on 02/03/2019 at 10:44 am: So I'm reading this and wondering "Are we talking about the same sunmaker?"
Have only good experiences with the casino. Support is always nice, payouts always there the next day.
The slots run no better and worse as in other casinos. Is just gambling. If someone
knows a casino where only wins are brought in, then he may please send me the link of the casino.

I think this shortened name was used, because another account already existed
existed and you just wanted to play with the free new customer bonus. If that is so, clear Ver-
violation of the terms and conditions. Entering the wrong data when registering for the first time is also a violation. Understand anyway
not understand why one registers with false data. Where is the sense?

Register sensibly, don't make duplicate accounts, provide sensible documents for the KYC, play without a bonus if you don't understand the
Play without bonus if you do not understand the terms and conditions (or stick to MaxBet) and you have no problems

Read something here so often and can only shake his head. Fly out of the fairest casinos. Unbelievable.
First grab your own nose and then usually comes light into the dark.

Heard that there are still threads from the 80s. You just have to search diligently.

This post has been translated automatically

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