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Public complaints: Sunmaker locks me... (Page 3)

Topic created on 31st Aug. 2018 | Page: 3 of 7 | Answers: 67 | Views: 26,959
Daniel
Elite

Sunmaker locks me...

1st Sep. 2018, at 01:18 pm CEST#21
1 Like

Liked this post: Anonym

Kaffeelicht wrote on 01.09.2018 at 13:01: Daniel, I can only speak of myself and two friends, but if the chat is simply closed because you have a question about the account and Verification, if you get prefabricated answers that have nothing to do with the personal question and you are then not only thrown out of the chat but also removed the chat icon, then this has nothing to do with unfriendly remarks on the part of the player.
Several emails were responded to with the same copied answer, the verification question could not be clarified for a long time, and account questions were not answered at all.

Sunmaker and sunnyplayer have zero interest in the customer's concerns. The support earns money by sending copy & paste answers and then declaring the conversation over.
Even when it comes to complaints about gambling.
I still remember my very first chat with Sunnyplayer. Wanted to know which slots are not allowed to play with bonus.
Answer, "All of them."
I asked if all are allowed to be played or are they all banned now?
Answer, "Is there anything else I can help you with?"
Asked again, answer, "Yes."
Chat to.

Hello? What was that?
And that's more or less how it's gone on since then. You don't insult customers with words, but you do insult them with disparaging behavior, with ignorance that is not normal.

As I said, I can not form a judgment, because I do not know the chat history, possibly also what was written in previous chats. I also can't say if unfriendly support is the rule there - but I can't imagine it. Of course, something like this can always happen in individual cases, and if you catch an employee who is actually unfriendly for no reason, then you should report it to the management, who will then either dismiss, transfer or give the employee a warning.



And if what Mombasa wrote is true, that wins only come on three days a month... sorry, that would be Manipulation at its best. What would that have to do with coincidence?

How does Mombosa know that there are only 3 wins per month? It does not matter where you play. The chances of winning or winning probability are the same everywhere and at any time. If I were to play 1 year at a time, let's say Moon Princess, at sunmaker and 10 other Online Casinos, I would have so many spins that I would definitely reach the given payout rate. I would then lose about 5 cents per 1€ spin. If I play with 10€ / spin, then I lose 50 cennt per spin, etc.


Of course, wins would come randomly at different times. But at the end of the year, you would have lost the exact same amount in each online casino (+/- few percent). The games are hosted on the servers of the game manufacturers and the casinos have no influence on this.

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K****t

Sunmaker locks me...

1st Sep. 2018, at 01:20 pm CEST#22
0 Likes

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That's the problem, Daniel. Support stubbornly refuses to pass on any complaints to management or to connect with management.

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Daniel
Elite

Sunmaker locks me...

1st Sep. 2018, at 01:49 pm CEST#23
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Management is reading along here and I'm sure action will be taken on this if necessary.

@Ibo_12 can you confirm that your account has been reactivated?

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upola
Legend

Sunmaker locks me...

1st Sep. 2018, at 02:34 pm CEST#24
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Nobody has liked this post so far

There are people who have something to complain about everything.
The most important thing is that I get my money.
If the support is unfriendly, that's just the way it is. I don't want to make friends with them.
A mail to customer service I think anyway for the better method....at any casino.
Until now, I was always helped.

This post has been translated automatically

K****t

Sunmaker locks me...

1st Sep. 2018, at 03:00 pm CEST#25
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upola wrote on 01.09.2018 at 14:34
There are people who have something to complain about everything.
The most important thing is that I get my money.
If the support is unfriendly, that's just the way it is.I don't want to make friends with that.
A mail to customer service I think anyway for the better method....at any casino.
Until now, I was always helped.

I do not live in a world where you have to be treated like an annoying insect.
Information is essential for normal social interaction.
My idea of reasonable interaction with each other is obviously fundamentally different from yours. Politeness and friendliness make many things better and easier. Everyone can be in a bad mood and fall out of character, that happens to me too.
But consistent insolence and ignorance are not acceptable.

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upola
Legend

Sunmaker locks me...

1st Sep. 2018, at 07:40 pm CEST#26
1 Like

Liked this post: Avatar von Sahip74 Sahip74
My idea of reasonable interaction is obviously fundamentally different from yours.

Where do you get your wisdom.Maybe I do not make everything as complicated as you,and take everything a little loose
Then you need to find a casino where the support is friendlier....life can be so simple sometimes

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K****t

Sunmaker locks me...

1st Sep. 2018, at 07:43 pm CEST#27
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upola wrote on 01/09/2018 at 19:40: My idea of reasonable interaction is obviously fundamentally different from yours.

Where do you get your wisdom from.Maybe I don't make everything as complicated as you do,and take everything a bit easy
Then you need to find a casino where the support is friendlier....life can be so simple sometimes

I'm not interested in how easy you take anything or what you think of each other.
If you want to be treated badly and have resigned, that's your business.
I defend myself against bad treatment, quite simply. And whether I look for something else or not is not for you to judge. Whether I did it or not has no influence on when and where I write a critique or experiences about it.
Unfortunately you have to accept that

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upola
Legend

Sunmaker locks me...

1st Sep. 2018, at 07:57 pm CEST#28
1 Like

Liked this post: Avatar von Sahip74 Sahip74
Yes, you're probably also someone who calls the store manager because the saleswoman was so angry.
And then you tell everyone how badly you are treated, and then you go to laugh in the basement.

I just don't go there anymore, period.

You can write anything you want, and I will comment when I want.
You have to accept that.

But that's it from me now.

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Nickii45
Expert

Sunmaker locks me...

1st Sep. 2018, at 08:58 pm CEST#29
1 Like

Liked this post: K****t
but i think even if you leave a lot of money there you also want to be treated normally....
and that is not the case there!!!!!!!!
if i go to a store and leave a lot of money there they are also super friendly...
but there you have the feeling that no matter what you write they always put you the copied saying pure and that's it either you are kicked out or you get no answer more...
on errors is not even reacted...

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Cerebrum
Visitor

Sunmaker locks me...

5th Sep. 2018, at 01:35 pm CEST#30
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Now I would also like to make a statement about it.

I am actually a top customer and always keep decency and politeness, but unfortunately the support at sunmaker is actually incompetent.

The days for example there were some bugs / errors in Gamomat games. Partially you could no longer stop autospins, the games ran extremely jerky and later they were temporarily unavailable. Likewise, the page was very briefly no longer accessible.

I wanted to report this to the chat after the page was working again.
When I had written everything, the chat went offline in the active conversation, without response.

The next day again in the chat I shared the problem again.
The answer: We have no problems.
Me: But that is why I am contacting you.
Answer: The game process is the same for everyone and is randomly generated. So nobody is disadvantaged.
Me: That is not my concern at all?
Chat offline.

I wrote this as a mail again, because this is definitely unacceptable.

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