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Public complaints: Sunmaker locks me... (Page 2)

Topic created on 31st Aug. 2018 | Page: 2 of 7 | Answers: 67 | Views: 27,269
Anonym

Sunmaker locks me...

31st Aug. 2018, at 07:09 pm CEST#10
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Nickii45 wrote on 08/31/2018 at 6:53 pm
They are literally looking for anything they don't have to pay out....

White. As I said, I don't want to defend the oc at all either. We all know that the gentlemen are washed with all water. But if you as a player do not give correct information you do not need to be surprised if it comes to difficulties with the payout. This is the perfect template for the oc

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Ibo_12

Sunmaker locks me...

31st Aug. 2018, at 09:36 pm CEST#11
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Nickii45 wrote on 08/31/2018 at 6:53 pm
They are literally looking for anything they don't have to pay out....

Understand completely.
But where to I had to send my ID at the time my place of residence and bank statement?
Find it not so cool of those...

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upola
Legend

Sunmaker locks me...

31st Aug. 2018, at 09:53 pm CEST#12
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Ibo_12 wrote on 08/31/2018 at 9:36 pm
Understand completely.
But where to did I have to send my ID back then my place of residence and bank statement?
Don't find it so cool of them....

Because you have to verify yourself in most casinos.

There are casinos where you have to verify only from a certain amount.

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Anonym

Sunmaker locks me...

31st Aug. 2018, at 10:38 pm CEST#13
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Awesome, sunmaker used to be better to the customers too.

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Ibo_12

Sunmaker locks me...

31st Aug. 2018, at 10:49 pm CEST#14
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Danielowitch wrote on 08/31/2018 at 22:38: Awesome, sunmaker used to be better to customers too.

Is really so mega unfriendly...
And I felt totally screwed....
Never again

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Daniel
Elite

Sunmaker locks me...

1st Sep. 2018, at 12:04 pm CEST#15
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Hello Ibo_12,

it was reported to me that you had registered with wrong details. Logically, this led to problems. However, you submitted the paperwork and your account has since been reactivated. Can you confirm this?

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Daniel
Elite

Sunmaker locks me...

1st Sep. 2018, at 12:33 pm CEST#17
3 Likes

Liked this post: Anonym, k****8, Avatar von TranceBabe TranceBabe
I have to take up the cudgels for sunmaker / Sunnyplayer. There is not a single complaint on the Internet that has not been resolved by Sunmaker in the interest of the players. In such a case, the player account would have been closed at virtually all Online Casinos and any wins would have been retained. Sunmaker behaves in all areas exemplary and is here in the forum in some places yet baseless down. How is the iGaming industry supposed to improve for the benefit of the players, if the frustrated faction here in the forum takes every opportunity to put down even the positive examples of this industry?

About the unfriendliness of the support: I can't form a judgment on this because I don't know the chat histories. I honestly can't imagine that this is the standard, even if the support was unfriendly at one point or another. However, if you are treated unfriendly, then you should always ask yourself how friendly you have been to others. I have already been sent chat histories that I can no longer describe with words.

@Ibo_12 has your account been reopened in the meantime?

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MikeG111213
Rookie

Sunmaker locks me...

1st Sep. 2018, at 12:58 pm CEST#18
1 Like

Liked this post: k****8
I can of sunmaker also say nothing bad, have there times because I did not know that one may not with the account of my girlfriend deposited and thus also 3500 € won. The then of course wanted to have a statement of account which the first rejected because there was not my name on it... could clarify the whole thing within a few hours with the support... The then only wanted to have a confirmation from my girlfriend that I was allowed to use the account ... Money was then paid out to my bank account and I was then told again that I should please not Deposit again with the account of my girlfriend so the whole issue was then settled

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K****t

Sunmaker locks me...

1st Sep. 2018, at 01:01 pm CEST#19
1 Like

Liked this post: Avatar von Nickii45 Nickii45
Daniel, I can only speak for myself and two friends, but if the chat is simply closed because you have a question about the account and Verification, if you get prefabricated answers that have nothing to do with the personal question and you are then not only thrown out of the chat but also removed the chat icon, then this has nothing to do with unfriendly comments on the part of the player.
Several emails were responded to with the same copied answer, the verification question could not be clarified for a long time, and account questions were not answered at all.

Sunmaker and sunnyplayer have zero interest in the customer's concerns. The support earns money by sending copy & paste answers and then declaring the conversation over.
Even when it comes to complaints about gambling.
I still remember my very first chat with Sunnyplayer. Wanted to know which slots are not allowed to play with bonus.
Answer, "All of them."
I asked if all are allowed to be played or are they all banned now?
Answer, "Is there anything else I can help you with?"
Asked again, answer, "Yes."
Chat to.

Hello? What was that?
And that's more or less how it's gone on since then. They don't insult customers with words, but they do insult them with degrading behavior, with ignorance that is not normal.
Also, when players complain about only losing, a competent support should be able to listen to that and address it.
The way this support handles it, it shows the player/customer that he just had bad luck and that the support doesn't give a damn.
A good support has to be able to deal with angry customers who get angry.
Of course you don't have to be insulted. You don't have to tolerate insults that become personal, that's clear.
But to completely dismiss the customer's anger, as if you were talking to a Google bot, is unserious and ignorant.

And it goes without saying that payouts work smoothly and technical errors are corrected, no one deserves a medal for that.
Probably you have to harp on the praise, because you always compare with casinos, which just do not want to pay out.
That can't be it.

And if it is true what Mombasa has written, that only on three days in the month wins come... sorry, that would be Manipulation of the very finest. What would that have to do with coincidence?

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Daniel
Elite

Sunmaker locks me...

1st Sep. 2018, at 01:04 pm CEST#20
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MikeG111213 wrote on 01.09.2018 at 12:58 pm: I can of sunmaker also say nothing bad, have there times because I did not know that one may not with the account of my girlfriend deposited and thus also 3500 € won. The then of course wanted to have an account statement that the first rejected because there was not my name on it... could clarify the whole thing within a few hours with support.... The then only wanted to have a confirmation from my girlfriend that I was allowed to use the account ... Money was then paid out to my bank account and I was then again told that I should not Deposit with the account of my girlfriend please again so the whole issue was then settled

Thank you for your contribution. That is what I meant by positive behavior. I find it even too positive. Because in such a case, even I would have blocked the player, returned the deposit to the girlfriend's bank account and not paid out any wins. In the event of a loss, I as a casino would also have had to pay back the money to the customer if the girlfriend had not agreed to this. And it is often the case that in the case of a win, the girlfriend agrees, but in the case of a loss, she does not. So you could theoretically play without Risk, but then the girlfriend would have to report the friend, so that the girlfriend would be refunded the loss.

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