Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Sunmaker locks me...

Topic created on 31st Aug. 2018 | Page: 1 of 7 | Answers: 67 | Views: 27,060
Ibo_12

Sunmaker locks me...

31st Aug. 2018, at 03:56 pm CEST#16
0 Likes

Nobody has liked this post so far
Hello people...
I have won 550 euros at sunmaker.
Have pressed on payout etc.
My data was confirmed ID card bank statement residential address.
Suddenly the money was on my game account.
When I asked for it I was blocked.
Can I do anything about it ?
Please help me.

This post has been translated automatically

s****e

Sunmaker locks me...

31st Aug. 2018, at 04:02 pm CEST#1
0 Likes

Nobody has liked this post so far
So no matter what you should have done, if anything, this is an absolute cheek,
To block a customer without any information
I guess there were inconsistencies with your data and the documents you sent in
you have sent in. But even then you can communicate with the customer, instead of
blocking without comment!

I know that sunmaker is one of the better casinos, but alone this action
contradicts the whole

What reason is there to block a player account unless the player wishes to do so?

Can actually only try to contact via email or phone number, if they have a
phone number, if they have one.

Maybe Daniel and Co can help you as well.
If you are lucky, they have a contact person.

This post has been translated automatically

Anonym

Sunmaker locks me...

31st Aug. 2018, at 04:15 pm CEST#2
0 Likes

Nobody has liked this post so far
It just depends on how you ask ðŸ˜

This post has been translated automatically

K****t

Sunmaker locks me...

31st Aug. 2018, at 04:22 pm CEST#3
2 Likes

Liked this post: Avatar von Insa24 Insa24, k****8
The support there is basically stroppy and rude in my experience.
I also don't know why it is considered a good casino. The support makes it abundantly clear that the customers are on their s***.
Withdrawals running smoothly, if that happens, are actually an absolute given.

A message, why it was blocked, is probably a polite requirement. It's like kindergarten there.

This post has been translated automatically

Anonym

Sunmaker locks me...

31st Aug. 2018, at 04:30 pm CEST#4
1 Like

Liked this post: K****t
Can not judge the support because I have blocked there. Have felt there only deposited and therefore had the nose full.

But btt: there helps only an email to the support and once describe the incident. What else is left to you. You should at least try it

This post has been translated automatically

Ibo_12

Sunmaker locks me...

31st Aug. 2018, at 04:30 pm CEST#5
0 Likes

Nobody has liked this post so far
Kaffeelicht wrote on 08/31/2018 at 16:22: Support there is basically stroppy and rude in my experience.
I also don't know why it is considered a good casino. Support makes it abundantly clear that customers are on their s***.
Withdrawals running smoothly, if that happens, are actually an absolute given.

A message, why it was blocked, is probably a polite requirement. It's like kindergarten there.

It's my own fault that I used an abbreviation from my name and surname.
They can check it because I have
With immediate bank transfer have paid... How I really name

This post has been translated automatically

upola
Legend

Sunmaker locks me...

31st Aug. 2018, at 05:21 pm CEST#6
0 Likes

Nobody has liked this post so far
Now things look quite different.

You should not do that either.... The casinos are very sensitive to it.
That you have deposited with Sofort does not matter, how should the casino know that it is your account if you have not deposited the correct data, try to clarify as soon as possible.

This post has been translated automatically

Nickii45
Expert

Sunmaker locks me...

31st Aug. 2018, at 05:45 pm CEST#7
1 Like

Liked this post: Avatar von Ibo_12 Ibo_12
oh come on you always make sunmaker so good... sorry but my experience with this casino is enough.... were always able to pay out small amounts in the beginning without asking...
deposit no matter how much they have never asked, but when paying out then always something new...
since Merkur is gone with them you have only errors in the games just gamomatspiele is constantly interrupted connection ...
a friend plays there forever (I'm locked there because I once said my opinion... have lost a lot of money there not even 10% sometime get back...
and with a friend it is no different pays for years there but once a high win out of place...
support kicks you out and is unfriendly ..you always get the same answers is a tested generator blah blah blah always the same answer ...
CONCLUSION sunmaker was perhaps once good but for a long time there is nothing more, you do not even come up more to play überhaubt to be able.

This post has been translated automatically

Anonym

Sunmaker locks me...

31st Aug. 2018, at 06:20 pm CEST#8
2 Likes

Liked this post: k****8, Avatar von TranceBabe TranceBabe
I do not want to take the casino now in protection, but if you give wrong data when registering the oc can not help it ðŸ˜

This post has been translated automatically

Nickii45
Expert

Sunmaker locks me...

31st Aug. 2018, at 06:53 pm CEST#9
0 Likes

Nobody has liked this post so far
Schorsch wrote on 31.08.2018 at 18:20: I do not want to take the casino now in defense, but if you give wrong data when registering the oc can not help it ðŸ˜

They are looking for something that they do not have to pay out.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 06:14 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately