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Public complaints: Stalling tactics at fairplaycasino.com . Now it has also caught me times xD (Page 2)

Topic created on 13th Dec. 2017 | Page: 2 of 3 | Answers: 20 | Views: 6,289
Sir_Gambleot
Amateur

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

20th Dec. 2017, at 02:19 pm CET#11
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So 2 weeks have passed here the current chat log

Me: Hi I have sent 2 weeks ago ! Sent my documents once by email and once by chat and still have no confirmation

Cath: Hello, I am Cath. I will be helping you today 11:02
Me: Hi i send my Documents 2 ! Weeks Ago via Email and Chat and didnte get a feedback 11:03
Me: allways the same sentence in the chat "We inform the other department" . I should get a Verification on Monday now its tuesday 11:04
Cath: Hello.. 11:04
Cath: I will soon be ... with you ... 11:04
Cath: Let me check about it 11:05
Cath: From what I can see your documents have been approved. If you request to withdraw money your documentation should not be the issue. 11:18
Me: when i want to withdraw via Skrill there The transaction failed, please contact support, or try again.: " 11:19
Add file
Skrill.jpg
Me: My Skrill Account is allright too 11:23
Cath: Where you playing with a bonus? 11:24
Me: Slots 11:24
Dun: I can see that from your bonus history you were playing with a €10 bonus. In order to withdraw your winnigs from such a bonus, you have to first Deposit €20 11:26
Dun: this might be your problem 11:26
Me: The other guy said its not necessary 11:27
Dun: which other guy exactly? 11:27
Dun: Ok I just saw it 11:29
Dun: you basically have to deposit so we know which platform you will also withdraw on 11:29
Dun: once you deposit the money and it goes through 11:29
Dun: you should be able to again ask for a withdrawal with no problems 11:30
Dun: contact us again with any issues 11:30
Me: is 20 the minimum ?
Dun: I believe just the 100 11:32
Dun: then you after that you can cash the 20
Dun: basically the withdarawal was not going through becasause we had no confimation on your method of payment
Dun: once you deposit we will have a valid form of to cash outon


Quite adventurous It changes the person in the chat first without Dposit payout, then yet 20 . and now once 100 pay out and then again 20 ???
The 10€ No Deposit was completely deleted from the homepage and the AGB 's.

After Christmas I'll tell you how it went. Vorrher I do not have the money for the Spielerei with dennen and Skrill xD

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Anonym

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

20th Dec. 2017, at 03:27 pm CET#12
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And that is exactly the ( excuse my choice of words ) shit that I can not stand. Employee x makes a binding statement and employee y revises it. But that's not how it works. I have had such a crap also umpteen times at other casinos
The employee has nothing to fear and is good. You do not get the promised and good

I myself work at the Telekom. If I tell a customer that he gets tariff xy with the and the conditions, then this also gets. I get a slap on the wrist for that, but I'm acting on behalf of my company at that moment

I have had this with Dunder, Casumo, Videoslots and Rizk. Something like this is the last crap!!!!

I hate such 0815 call center employees who think something rauszuballern what the next revises again.

The company / casino must be responsible for the statement. I would not pay in your place a cent there. Then comes because again the next statement and you can do letzen endes nothing against it

Rather spread this chat history in every forum known to you so that everyone can see how they work there




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Sir_Gambleot
Amateur

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

29th Dec. 2017, at 04:48 pm CET#13
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So, it goes on, of course. I have then after Christmas times Skrill loaded and then came the

Sir_Gambleot

Skrill did not go ... According to the employee, it was of course on me.

So well the money then deposited from Skrill to Neteller (fees) with Neteller and that went already times t
Directly in the chat again asked if really everything is ok with my documents . Yes KYC in order .



So after 2 days still


Sir_Gambleot


Today then ne email

We have not received your personal documents yet and the account Verification should not take longer. We need to do this due diligence to make sure your account is in compliance.

Unfortunately, until we receive and accept your documents, we may need to restrict your account access. If this is the case, you can regain full access to your account by sending us the following documents:
• Valid identification document (passport, ID card or driver's license)
• Public utility bill or other proof of your address (must not be older than 2 months)
• Bank statement (clearly showing your name, address, IBAN and BIC)


Unfortunately the chat protocol was not in the clipboard anymore.

But the employee looked again and created a ticket because he didn't know what to do and he could understand me.

I have rarely seen such a shabby store. It is about a sum of 100 €


Well I'll get back to you when it continues ... until now it's about 6 weeks xD

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RiverSong
Legend

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

30th Dec. 2017, at 02:48 pm CET#14
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Sir_Gambleot wrote on 12/29/2017 at 4:48 PM
I have rarely experienced such a tattered store . It's about a sum of 100€

Well I'll get back to you when it continues ... until now it's about 6 weeks xD

do that I am already very excited

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Sir_Gambleot
Amateur

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

2nd Jan. 2018, at 10:23 pm CET#15
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So I got my money ...
But before that there was the email traffic
Sir_Gambleot
Whereby it must be said that I have answered only image files. It was really too stupid for me to comment on it.
Can you now say "Wow Super Aff Manager" ne ... ne ... he also wanted the files again and my money was also to 01.01. on it.
In addition, I would have had to debit another 20 € (from the casino account), but I gambled it away (with a big win I would have let myself in on the theater again). Makes so 75 € win. 20 I had to Deposit myself, plus the fees for sliding between Skrill and Neteller . Would I pay out the now it would be with Neteller (6Euro) 70 € win. So my conclusion is once and never again ...

Positive must be mentioned here again the man from Spielothekenspiegel (http://www.spielothekenspiegel-automatenspiele-online.com), which has taken care of my case, although I was not even listed, at his fair play list (Aff).

(To the Admin Team, you know that I don't put in links from other people but at this point a big praise has to be given)

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RiverSong
Legend

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

3rd Jan. 2018, at 03:36 pm CET#16
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Sir_Gambleot wrote on 02/01/2018 at 22:23

(To the admin team, you know that I do not reinstelle links from other people but at this point must also be given a big praise)

and you do not click on the image especially if then only shit advertising comes --> for which you think nothing can, but there are programs that reinstellen the without advertising shit

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Sir_Gambleot
Amateur

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

3rd Jan. 2018, at 04:40 pm CET#17
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Yup so I always put pictures with code pure or take the forum software. So must come from there.

Find anyway must still be made some. Ne PN function would be helpful, just discovered the other day that you can edit your own posts now.


To the admin team ... Here can be to ... Case was solved

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Anonym

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

28th Oct. 2018, at 03:41 pm CET#18
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Has anyone played there lately and can report something about this casino? MGA license and the promotions sound quite good in itself...

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Anonym

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

29th Oct. 2018, at 01:21 pm CET#19
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I deposited and played there on Saturday. Could also withdraw and the money was there after half an hour.

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Anonym

Stalling tactics at fairplaycasino.com . Now it has also caught me times xD

29th Oct. 2018, at 01:35 pm CET#20
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kampfsittich wrote on 29/10/2018 at 13:21: I deposited and played there on Saturday. Was also able to cash out and the money was there after half an hour.

That sounds good...wanted to Deposit today, that did not work...but I am already verified...And the free spins you got were free of turnover or?

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