Public complaints: Stalling tactics at Ares Casino (scam & rip-off)
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Stalling tactics at Ares Casino (scam & rip-off)
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I made a credit card Deposit of 100 EUR on 2.2.2018, in which I claimed the bonus welcome bonus. Since the play-through conditions are of course quite difficult with 400 EUR Bonus money, I was also at some point on 0
On 2/3/2018 I made another deposit with another bonus, but only 25 EUR and received 37.50 EUR bonus money for it. This time luck was a bit on my side and I had fulfilled the turnover requirements with an amount of 1100 EUR
Then I went to withdraw, but there are not very many options, so I only had the choice between Neteller or bank transfer. Since you usually have money faster with e-wallets, I also went this option. In the chat I was told that it will take 2 days to process. Since 5.2.2018 it is in processing. On inquiry on 7.2.2018 I was told that it will take another 1-2 days. Upon further inquiry on 8.2. then the message that you can not pay out on Neteller, because I had never deposited with it before and I should cancel the amount but. Unfortunately, I can not cancel the amount but because the money is in processing and thus a cancellation button is not available. And not even they can cancel?? Hello?? So sounds very dilletant.
According to customer support this is a bug in the system and they will fix it within the next 24 hours, they are just waiting for feedback
So, this is exactly the thing I've been hearing for days now.
9.2.2018:
"Dear Michael,
Upon correspondence with my colleague, your request was forwarded to appropriate department and will contact you as soon as we have any feedback.
We are sincerely grateful for your patience and understanding.
Sincerely yours,
Your Customer Service Team
Arescasino.com"
12.2.2018:
Hello, Michael!
We have forwarded this issue to the appropriate department and will get back to you within the next 24 hours.
We sincerely appreciate your patience and understanding.
Sincerely yours,
Your Customer Service Team
Arescasino.com
14.2.2018:
Hello again!
Sorry for the inconvenience! As I said before, we have forwarded your question to the relevant department. We are still waiting for the feedback.
Sincerely yours,
Your Customer Service Team
Arescasino.com
I would like to warn here only times of it, possibly there are also still further players, who have exactly the same problem. I assume that it is not a mistake but simply to keep money back
I have now made another small deposit via Neteller. Since now yes the excuse is no longer valid that you can only pay out to an account that you once used to deposit, I'm curious what comes now again
As soon as there is news, I update the topic.
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Stalling tactics at Ares Casino (scam & rip-off)
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They are probably speculating that you will pay in a few more times to be able to play.
Funny and thanks for the info.
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Stalling tactics at Ares Casino (scam & rip-off)
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since the community here doesn't think much of Ares and Co, Daniel has a certain aversion to Curacao casinos, but I don't want to leave you out in the cold. As long as you have already verified your account and you give me some data, I can help you further. "Don't know if there is a PN function here, otherwise Daniel can send it to my mail"
The casino group has been louched with a brand new support that has only been active for a few weeks. Therefore, at the moment, one hand does not know what the other is doing. For one or the other it is probably immediately again fraud, fingers away, whatever, but it was already correctly recognized... once money brought in the payout, you can not cancel it!
If you need help, let me know!
greetings spielo
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Stalling tactics at Ares Casino (scam & rip-off)
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Rightly so
And you are exactly who?
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Stalling tactics at Ares Casino (scam & rip-off)
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I also see it that way. Otherwise it would be cancelable all the time
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Stalling tactics at Ares Casino (scam & rip-off)
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If you want to close his account you just get so 100 € and you should continue to play, the customers are very important to them you get as an answer.
Previously with the deposited money won no Pot, but with the donated 100 € won like crazy, e-mails for account closure are not processed, etc.
Even if you subsequently ask again in the chat after a closure, the connection is gone.
Finger away from this casino !
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Stalling tactics at Ares Casino (scam & rip-off)
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Don't understand your problem. If you won like crazy is good. If you do not want to play in this casino in the future, then just leave it
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Stalling tactics at Ares Casino (scam & rip-off)
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Novomatic has withdrawn from the German-speaking market at the beginning of 2018 for now. Online casinos that currently offer Novoline games like Book of Ra, Lucky Lady's Charm & Co. are not reputable and we can only strongly advise against playing in such casinos. Playing pirated games in combination with a fake, a bad or even no gambling license can also result in (actual) legal consequences for players in case of emergency (ignorance does not protect against punishment).
Besides the above-mentioned fact, you can't be sure if copied slots are fair and the players are additionally ripped off (more) this way.
I wonder at this point, why an illegal online casino requires Verification at all? They violate all kinds of laws anyway, so it wouldn't matter anymore, or am I wrong?
Maybe they want to shoot other things with the private data? If the guys from Ares Casino ask for a copy of your credit card, then you should really make sure that the last digits, as well as the CV code are 100% blacked out. The best thing to do is to cancel the card and apply for a new one (if you have given out credit card information to Ares Casino).
I'm sorry that we can't help you in this case - whether you are in the right or not. You will have to write off this money - no chance! You can of course contact the user Spielo. I think he defends the casino because he is an Affiliate for it and if it is not about too much money, then it could well be that he can achieve something (with the goal that the casino comes away more positive here).
What you can also do is file a complaint with the "Regulatory Authority" in Curacao (under File a Complaint): https://www.curacao-egaming.com/#footer
Unfortunately, the authorities never respond and it is basically a waste of time, but you can still try. I think it is hopeless to get your money any other way, because not even the billion dollar company is able to get the pirated slots out of the market. And Novomatic has a lot of money and the best lawyers.
A bit of self-promotion and a Tip for the future: Almost all German-language casino sites are run by a few large marketing companies, some of which operate thousands of spam sites. These companies link these thousands of sites among each other, suggesting Google quality, which leads to better rankings. Although this is not allowed according to Google guidelines, it is still practiced successfully. If one of these pages goes down then there are 999 other pages at the start which are pushed up in the short or long term. Texts are bought cheaply from external agencies and partly written by people who have never even played a cent in online casinos themselves and also do not really deal with the matter.
Of course, these sites can not be trusted. If you are a player in Germany looking for good online casinos, then you should currently stick exclusively to our online casino comparison. There you will find (really real) player reviews. Even in our comparison, not all casinos have to be top but at least every online casino listed there has a gambling license in Europe. If a casino is not so good, then that is relatively quickly rated poorly by our community, so that you can get an idea as a player in advance. Online casinos with fake licenses or fake slots like Ares Casino will never be found here (unless they are blacklisted in the future).
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Stalling tactics at Ares Casino (scam & rip-off)
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The casino has replied to me as follows:
Hi Michael
Your request to withdraw your win is actually under proof.
D due to some suspicious activity in your gaming session we reserved the right to delay your cashout until we get more information from the game Provider,
this can take a couple of days.
We will inform you, as soon as we have more informations from the fraud-departement.
BR
Finance Arescasino
What do they actually believe?? That I have a hacker software here?? So if I had that, then I would be rich. How can you cheat? Everyone plays his tactics, sometimes it works, sometimes not. Unfortunately, it worked in the most dubious casino ever
Thanks Daniel for the contact, I'll write in any case times
And how can I get in touch with Spielo? PN goes here as it seems not?
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Stalling tactics at Ares Casino (scam & rip-off)
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If I'm allowed to share your contact information, then I would send Spielo your email address. May I pass on your e-mail address to Spielo?
But as I said, do not expect too much from it. But it might bring more than the regulatory authority in Curacao - if the license of Ares Casino is real at all. I haven't dealt with it yet because the casino will never be accepted by us anyway.
With no strategy you can win permanently and therefore the statements from Ares Casino, which accuse you of rip-off and fraud, are of course absolutely moronic! Well, if they check their software, they might find out that they don't have original games. Maybe they don't know it either. We already wanted to list casinos that really claimed that when I pointed them to fake slots. You have to be able to lie that brazenly first ...
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