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Public complaints: Stakers account suspended for alleged multiaccounting

Topic created on 11th Oct. 2018 | Page: 1 of 4 | Answers: 32 | Views: 8,878
Mario49
Rookie

Stakers account suspended for alleged multiaccounting

11th Oct. 2018, at 10:47 pm CEST#1
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Hello, I wanted to ask eigendlich only today times at Stakers whether there is a birthday bonus and have learned in the chat that my account was closed because of multiple registration. I then went to the bottom of the matter and found out that my son's friend has logged on to Stakers via our WLAN. That the friend of our son uses our WLAN is also approved by us. That is not the point. I do not understand that the Stakers do not understand that these are 2 independently registered people and that there is no double registration. What if several people log into an open Wi-Fi in a casino

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sippi
Expert

Stakers account suspended for alleged multiaccounting

12th Oct. 2018, at 02:00 am CEST#2
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Well, the same IP. The casino can not know that they are different people. At least they can not exclude that you want to register more than once.

The thing with a public WLAN can lead to the same result. I don't know if all participants get the same IP or if the SSID (e.g. Vodafone Hotspot or McDonalds WLAN) is displayed to the casino

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MisterL
Expert

Stakers account suspended for alleged multiaccounting

12th Oct. 2018, at 05:20 am CEST#3
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then you have violated the terms and conditions and credit will be confiscated

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Nickii45
Expert

Stakers account suspended for alleged multiaccounting

12th Oct. 2018, at 09:54 am CEST#4
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so i find it strange my friend has a laptop, i have one, my son has a pc and we are all logged on via wifi.... we have never had the problem with double accounts ...he usually,( not always) gets the same offers as i do ... i have no idea about this unfortunately but doesn't every pc or cell phone have its own number...

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Mario49
Rookie

Stakers account suspended for alleged multiaccounting

12th Oct. 2018, at 11:10 am CEST#5
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Well, I have not incurred any damage, I have had no more credit there and then it should just let blocked

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MissesMiss
Amateur

Stakers account suspended for alleged multiaccounting

8th Apr. 2019, at 08:32 am CEST#6
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Stakers banned my account on Saturday, allegedly because of multiaccounts
My account has been verified since the end of December without any request or win. I have also deposited there several times, not only through my account, but also through my partner's account.
My partner also has an account there, also already verified and with Deposit from his and my account.
On Saturday we had a visit from my girlfriend and she opened an account there out of sheer boredom, but wants to close it again immediately because she only plays at one casino and wants to keep it that way.
As it is nowadays, she logged in via the neighbor's WLAN, as we did. He knows about it and has also agreed.

Suddenly my account is closed. Because of multiaccounting.
I am accused of being me, my boyfriend, and my girlfriend.
At Stakers it was already known from the beginning that my partner and I both have an account. This is not a problem. The deposits from each other's account were always accepted quickly
My boyfriend's account is still open and so is my girlfriend's account. Only mine is closed
They did not even give me the chance to explain how this happened.
Immediately I was accused of multiaccounting.

Is there really no way to have the account reopened. That's just screaming arbitrariness.

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upola
Legend

Stakers account suspended for alleged multiaccounting

8th Apr. 2019, at 09:32 am CEST#7
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MissesMiss wrote on 08/04/2019 08:32: Stakers banned my account on Saturday, allegedly because of multiaccounts
My account has been verified since the end of December, without being prompted or a win giving me cause to do so. I have also deposited there multiple times, not only through my account, but also through my partner's account.
My partner also has an account there, also already verified and with Deposit from his and my account.
On Saturday we had a visit from my girlfriend and she opened an account there out of sheer boredom, but wants to close it again immediately because she only plays at one casino and wants to keep it that way.
As it is nowadays, she logged in via the neighbor's WLAN, as we did. He knows about it and has also agreed.

Suddenly my account is closed. Because of multiaccounting.
I am accused of being me, my boyfriend, and my girlfriend.
At Stakers it was already known from the beginning that my partner and I both have an account. This is not a problem. The deposits from each other's account were always accepted quickly
The account of my friend still exists, the account of my girlfriend as well. Only mine is closed
They did not even give me the chance to explain how this happened.
Immediately I was accused of multiaccounting.

Is there really no way to have the account reopened. That's just screaming arbitrariness.

From the terms and conditions.


50. If we suspect that a player is opening multiple player accounts using the same or similar names, addresses, phone numbers, email addresses, same or similar dynamic IP addresses, computers or other devices, we reserve the right to close an account(s) at any time, cancel all transactions and bets, reset wins and Bonuses from all accounts concerned.


What's not to understand?

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Insa24
Top Member

Stakers account suspended for alleged multiaccounting

8th Apr. 2019, at 12:32 pm CEST#8
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Liked this post: Avatar von MissesMiss MissesMiss
Exactly about this topic I'm always soo very upset!!! I get now again directly pulse when I read that, ey! That's so hollow, this IP regulation!

Am in some OCs Bonusmäßig therefore blocked - ie I get in many OCs no FS or Bonuses offered, because I share my WLAN with my roommate and occasionally with other zockefreudigen buddies. Bonus abuse is when we sit here together and I register on recommendation (!) at a casino and gamble there with their offer. Ey the should actually be happy that we exchange about new casinos and where it grad runs well or which store is just cool
Really best example the Knallköppe of LeoVegas: as my roommate, my buddy and I sit evenings here on the couch and gamble and smoke and yak, as my buddy has suddenly landed n cool hit and my girlfriend and I us directly also registered at LeoVegas, deposited, bonus fetched. Pfff, at the end of the evening all three accounts were locked and NO way to prove there that we are 3 different people! No chance! Perso, bank statements... they are not interested or kp what that is about
Vera&John just as n Saftladen!
Boah sry for the text but I do not understand why this IP regulation is tolerated? Are not at Poker or so kp

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MissesMiss
Amateur

Stakers account suspended for alleged multiaccounting

8th Apr. 2019, at 02:30 pm CEST#9
1 Like

Liked this post: Avatar von Insa24 Insa24
upola wrote on 08/04/2019 09:32 PM

From T&C.


50. If we suspect that a player is opening multiple player accounts using the same or similar names, addresses, phone numbers, email addresses, same or similar dynamic IP addresses, computers or other devices, we reserve the right to close an account(s) at any time, cancel all transactions and bets, reset wins and Bonuses from all accounts concerned.


What's not to understand?

I didn't say that I didn't understand it. It's about the fact that you don't even give the customer the opportunity to possibly give an explanation, it's just immediately assumed that you are willfully creating multiaccounts in order to cheat. This is called discrimination.


BWin, for example, has shown that it can be done differently.
My friend got an email and was asked if it might have escaped his notice that he already had an account there. This could happen yes quite times, so his old account was deleted and the existing credit even transferred to the newer. (An amount of 200 €, no Bonus money, immediately payable)
He was advised that this should not happen again, otherwise the accounts will be closed and the possible credit will be canceled.

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Insa24
Top Member

Stakers account suspended for alleged multiaccounting

8th Apr. 2019, at 02:43 pm CEST#10
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upola wrote on 08/04/2019 09:32 PM

From T&C.


50. If we suspect that a player is opening multiple player accounts using the same or similar names, addresses, phone numbers, email addresses, same or similar dynamic IP addresses, computers or other devices, we reserve the right to close an account(s) at any time, cancel all transactions and bets, reset wins and Bonuses from all accounts concerned.


What's not to understand?

What's not to understand?

Why should I give my money and trust to an OC who still does not believe that I am person XY after HIS Verification of my account? This strange rule is in pretty much all terms and conditions of all OCs I know...

This is not only a one-way street but increases the so-called house advantage extremely in my opinion.

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