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Public complaints: Spinland Casino refuses payout over 5,000 euros (Page 2)

Topic created on 18th Dec. 2017 | Page: 2 of 3 | Answers: 21 | Views: 7,735
c****7

Spinland Casino refuses payout over 5,000 euros

22nd Dec. 2017, at 07:21 pm CET#11
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@Matthew
Would times remove my clear name....

The Gatt is OK, expect 2-3 weeks until you get an answer, but don't expect miracles from the MGA. They earn a lot from the OCs.
If the lawsuit fails, you can at best spread negative propaganda in some forums.

Spinland belongs to Caddell, English company. You can also contact the Gambling Commission.

The company is actually OK, but there are better ones. I have gambled on two of their sites and never again.

Good luck

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Anonym

Spinland Casino refuses payout over 5,000 euros

22nd Dec. 2017, at 09:18 pm CET#12
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chmi77 wrote on 12/22/2017 at 7:21 pm
Would times remove my real name....

The Gatt is OK, expect 2-3 weeks to get a response, but don't expect miracles from the MGA. They make princely money from the OCs.
If the lawsuit fails, you can at best spread negative propaganda in some forums.

Spinland belongs to Caddell, English company. You can also contact the Gambling Commission.

The company is actually OK, but there are better ones. I have gambled on two of their sites and never again.

Good luck

Thanks for the tip. Be so kind and please change it in your comment.

I also thought the answer me only in 3-4 weeks but I got an answer after 3 days that I found very fast.

The expect until 26 December an answer from me that I have delivered to them. I think it's just a shame that you have to film here as a player actually already his whole game sessions so that you are on the safe side and evidence has......

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Anonym

Spinland Casino refuses payout over 5,000 euros

19th Jan. 2018, at 12:22 pm CET#13
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Hey guys,

Have just unfortunately received the sad news that I have violated the bonus conditions even if this was very minimal with me and therefore nothing can be done. Furthermore, the MGA spinland meant to me with 1000 euros and the case is therefore settled. As I see really the minimum violation is enough. Therefore, people always pay attention to your max bet during active bonus. With me it was only 3 spinners that were violated.

I did not expect anything, but only hoped through this money to settle my debts in one fell swoop. Well what the heck is so and so I pay off my debts until June at least honestly.

Greetings

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tontoo2
Experienced

Spinland Casino refuses payout over 5,000 euros

19th Jan. 2018, at 04:48 pm CET#14
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Manoman, I hope all these booths are finally regulated legally. Each snot casino writes at will any garbage in the AGB's together and then does as if this were set in stone and not immoral.
I would also be interested to know what happens to money that is retained in this way, whereby I would like to bet that it is booked as paid out by the slot, i.e. flows into the payout quota. Here I also see one of the few reasons why almost everyone comes up with this stupid rule. They play a part of the payout into their own pockets. Payout ratio 96%, of which, absolutely, 70% to players, 26% to the casino, depending on the emergence of rule-breakers. Whereby it can also be noted that many slots run wonderfully if you are bound to a max. payout, or violate the "rule".

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Anonym

Spinland Casino refuses payout over 5,000 euros

19th Jan. 2018, at 05:42 pm CET#15
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tontoo2 wrote on 19/01/2018 at 16:48: Manoman, I hope these whole booths are finally regulated legally. Every snot casino writes at will some garbage in the AGB's together and then acts as if this was set in stone and not immoral.
I would also be interested to know what happens to money that is retained in this way, whereby I would like to bet that it is booked as paid out by the slot, i.e. flows into the payout quota. Here I also see one of the few reasons why almost everyone comes up with this stupid rule. They play a part of the payout into their own pockets. Payout ratio 96%, of which, absolutely, 70% to players, 26% to the casino, depending on the emergence of rule-breakers. Whereby it can also be noted that many slots run wonderfully if you are bound to a max. payout, or violate the "rule".

Honestly, the MGA did not give a DRECK! They didn't even care when I asked what happened to the 3000 euros that I still gambled away from the balance? That these can be distributed in the end effect or what do I know that is okay?

MGA or not - they earn a lot from the OCs and that's why it will always come down to this.

Normally, a function should be built where you can no longer bid or play games that are not accepted! But why is all this so that yes times one accidentally as it was the case with me against the terms and conditions!

LAUGHTER

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Anonym

Spinland Casino refuses payout over 5,000 euros

21st Feb. 2018, at 05:14 pm CET#16
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Spinland Casino last dirt store! I took the bonus and the 25€ Deposit with 100€ brought in the payout. (I know you probably find this ridiculous) thereupon they simply locked my account without informing me by email or otherwise! On request in support, it was then said that I had made false statements during registration!
This is true as far as it goes, but in fact I only made a mistake when registering. I noticed this, however, and first tried to change my information myself, which is not possible on the page. then I asked the support via chat to change this. the support has ignored my request and told me that they would simply correct it during Verification, because then they also have my documents where everything is listed correctly!
The biggest mistake I made this month was NOT listening to the community!
I really thought that they would not make a fuss with my lowroll amounts! But think!
No joke: I have only the last 2 letters of my surname twisted (ne instead of en) and now they turn me a rope! because of 100 € mind you
:D
that is really already the hammer

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Daniel
Elite

Spinland Casino refuses payout over 5,000 euros

21st Feb. 2018, at 05:26 pm CET#17
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the3rdscatter wrote on 21/02/2018 at 17:14: Spinland Casino last drecksladen! Took the bonus and brought the 25€ Deposit with 100€ in the payout. (I know you probably find this ridiculous) thereupon they simply locked my account without informing me by email or otherwise! On request in support, it was then said that I had made false statements during registration!
This is true as far as it goes, but in fact I only made a mistake when registering. I noticed this, however, and first tried to change my information myself, which is not possible on the page. then I asked the support via chat to change this. the support has ignored my request and told me that they would simply correct it during Verification, because they then also have my documents where everything is listed correctly!
The biggest mistake I made this month was NOT listening to the community!
I really thought that they would not make a fuss with my lowroll amounts! But think!
No joke: I have only the last 2 letters of my surname twisted (ne instead of en) and now they turn me a rope! because of 100€ mind you
:D
that is really already the hammer

So that can't be that you don't get your payout because of a letter mistake (where it's obvious that it really happened by mistake) and you asked the support before to correct the mistake. Were you already verified before this payout, i.e. did you submit your documents?

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Anonym

Spinland Casino refuses payout over 5,000 euros

21st Feb. 2018, at 05:51 pm CET#18
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No unfortunately not! I first tried to withdraw without Verification (this has worked with others, legally speaking, the casino is only from 2300 € withdrawal to a verification required as far as I know) But my correction attempt in the chat was long before the withdrawal.
Have the support again sent an email with the appropriate explanation, on the advice of the employee in chat. I can only hope that they still pull themselves together. If not, then I will the MGA also once again describe the case and just be glad that I have only paid 100 € (theoretically only 25 €) Lehrgeld and it has not hit me (like others from the community) even harder!

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Anonym

Spinland Casino refuses payout over 5,000 euros

21st Feb. 2018, at 06:52 pm CET#19
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UPDATE
i received an email today that my payment has been made. As I have already suspected, one hopes by further lies to dissuade me from the case of the MGA and various communities to describe. Therefore, I asked again in the chat, where they told me that they only refunded my deposit.
This email is being sent as confirmation that your withdrawal has been processed and payment will be made to your account as per your website's payment policy the text reads. It sounds to me like my withdrawal has been approved.
All in all, this casino has a recurring scam that deposits and losses are not a problem, but when you cash out, you are only refunded the amount you deposited, not the win! This fulfills all the facts of fraud in Europe. A possibility of winning is suggested, which does not exist in practice!

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Anonym

Spinland Casino refuses payout over 5,000 euros

21st Feb. 2018, at 07:51 pm CET#20
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the3rdscatter wrote on 21/02/2018 at 17:14: Spinland Casino last drecksladen! Took the bonus and brought the 25€ Deposit with 100€ in the payout. (I know you probably find this ridiculous) thereupon they simply blocked my account without informing me by email or otherwise! On request in support, it was then said that I had made false statements during registration!
This is true as far as it goes, but in fact I only made a mistake when registering. I noticed this, however, and first tried to change my information myself, which is not possible on the page. then I asked the support via chat to change this. the support has ignored my request and told me that they would simply correct it during Verification, because they then also have my documents where everything is listed correctly!
The biggest mistake I made this month was NOT listening to the community!
I really thought that they would not make a fuss with my lowroll amounts! But think!
No joke: I have only the last 2 letters of my surname twisted (ne instead of en) and now they turn me a rope! because of 100 € mind you
:D
that is really already the hammer

So that's really new dimensions of impudence oO W.T.F.

This post has been translated automatically

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