Topic created on 18th Dec. 2017 | Page: 1 of 3 | Answers: 21 | Views: 7,732
Anonym
Topic Creator
Former Member
Spinland Casino refuses payout over 5,000 euros
18th Dec. 2017, at 11:28 pm CET#1
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Hey dear forums community,
I have deposited 100 euros and claimed a bonus in the amount of 100 euros.
Turnover requirements were 35 x bonus + deposit. I started with the slot White Rabbit and I wondered why suddenly I was shown only 100 euros on the balance? So I assumed that you can play this slot only with real money, what else made no sense to me why were here, because also 100 euros only displayed. I was aware that the maximum bet is € 5 per round. However, I could not find anything about this slot in the Agb's and also nothing about the buy function about the feature drop which was at 40 cents bet at 40 euros. This I then bought and won with it finally ungf. 20 euros which means I have made 20 euros loss. I left the slot and played myself in different slots up and down. 3 hours have passed since then I managed to win with 3 € bet on the Big Time Gaming Slot ''Danger High Voltage'' on 3 € 5,100 euros. I could hardly believe my luck, because I had never expected it. There were still 5900 euros with 5100 euros balance to wager. After successfully wagering on max bet 5 euros I ended up with 4,600 euros. I went back into the slot White Rabbit and lo and behold, suddenly my complete balance of 4,600 euros was displayed. I decided to buy the feature drop again after finishing the wager and got extremely lucky on 40 cents bet. I won another 1,500 euros. I played my way up to 7,000 euros, but then the greed got too big and I decided to cash out at 5,000 euros.
What is here definitely still to mention I am addicted to gambling and have been in therapy for 4 months and attend a support group. And of all things, on this day where the thought just wouldn't leave me alone all day, I had a relapse but one with total luck, which is why I was especially happy because I could pay off my debts all at once. For those who think now, are you gambling again to pay your debts? NO! I have my monthly fixed costs and that includes my debts. I pay off my debts month by month as I should.
Suddenly I get the following email from Spinland Casino Support.
> Dear:
>
> User: Matti1902
>
> Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:
>
> 7 (vi) The maximum bet allowed while the Welcome bonus is in play is 5EUR. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.
>
> Therefore, your withdrawal has been canceled, your winnings have been confiscated and your Deposit of
> 200.00 EUR has been returned to your gaming account.
>
> Regards
> Accounts Team
>
> Spinland
> https://www.spinland.com
> Email: accounts@spinland.com
> Live Chat available on https://www.spinland.com
> 18+ Please Bet Responsibly - We believe in Responsible Gambling,
> For more information goto www.gambleaware.co.uk
>
> Let's Talk About Responsible Gambling - find out more at www.ResponsibleGamblingWeek.co.uk
I then blew off my steam and told them if I don't see at least part of the amount, I will report the incident to the authorities. So because I bought 1x a feature drop for 40 euros which did not lead to this big win but to 20 euros loss they cancel my complete payout? This does not make sense to me after all my complete account history confirms that I have only bought on 11.12.2017 at 16:29:45 this feature drop for 40 euros, of which GAR NOTHING IS IN THE TERMS AND CONDITIONS!
Suddenly today I get the following response!!!!
Dear
We have reviewed your account and correspondence in relation to your complaint.
We can confirm that term 7 (vi) The maximum bet allowed while the Welcome Bonus is in play is 5EUR and that the significant terms and conditions of the bonus were breached on the game White Rabbit.
Attached, please find an overview of your game-play on sheet 1, as well as the breaches that occurred on sheet 2.
The decision to confiscate still stands as the terms were indeed broken, with that being said we do strive to provide all our players with an enjoyable and fair experience with us. We have considered your complete player history and would like to offer you a goodwill gesture of 1,000 EUR Cash upon receipt of confirmation that the matter is resolved and closed.
Upon acceptance of this settlement offer, the funds will be credited to your Spinland account. As there are no wagering restrictions attached to the said funds, you would be able to either wager the funds or withdraw straight away.
Kindly note that this is our full and final settlement offer. Please note this is our full and final settlement offer.
I didn't want to file a complaint but I think it was Matthias who encouraged me to do so because it doesn't cost me more than time.
I do so today here and ask for your advice and experience whether in my case except for the 1,000 € I have already received, which I totally do not understand why they suddenly credit me, if the casino is so in the right. There is nevertheless something lazy! Maybe I'm also in the wrong, maybe not?
I dare the step here and try to get the remaining 4,000 €. I ask for your advice Matthias.
If we are successful and there is actually another payout, I thought about donating 20% of the payout amount to you Matthias as a thank you and you can do a great PSC lottery or whatever with it. As a thank you. I can lose now just nothing more.
Finally I got the following e-mail.
Dear
Thank you for your email.
Your account has been activated and the 1,000 Euro Goodwill gesture has been credited.
Once again there are no wagering restrictions attached to the said funds, you would be able to either play the funds or withdraw straight away.
This matter is now resolved and closed.
Many Thanks
Complaints Department
Spinland
https://www.spinland.com/
Email: [email=%20support@spinland.com]support@spinland.com
Live Chat available on https://www.spinland.com/
18+ Play Responsibly
For more information on our player protection tools click here: https://www.spinland.com/index.php?page=playerprotection
I hope there will be some more so that I can finish with the topic of Gambling addiction once and for all.
If I had not received the e-mail today, the matter would have been over for me.
Thank you for your advice.
Mfg
Matti
[/email]
This post has been translated automatically
Anonym
Former Member
Spinland Casino refuses payout over 5,000 euros
18th Dec. 2017, at 11:37 pm CET#2
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Hello Matti,
i play only rarely with bonus. But now I had times again and also this SPiel played and exactly THAT thought...Whether this "free spins buy option" then makes problems if the amount is over 5 euros. And that is probably unfortunately so, since this is probably considered a "bet". And if you have "used" 40 euros for it, it is considered so that this exceeds the 5 € Maxialwette. This is of course crap...I let it go to do this because that was exactly my fear.
I hope that you can be helped here. But I'm afraid that the casino is in the "right"......
For your fight against your Gambling addiction I wish you much success and strength!
This post has been translated automatically
Anonym
Topic Creator
Former Member
Spinland Casino refuses payout over 5,000 euros
18th Dec. 2017, at 11:48 pm CET#3
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Ronny1982 wrote on 12/18/2017 at 23:37: Hello Matti,
i play only rarely with bonus. But now I had times again and also this SPiel played and exactly THAT thought...Whether this "free play buy option" then makes problems if the amount is over 5 euros. And that is probably unfortunately so, since this is probably considered a "bet". And if you have "used" 40 euros for it, it is considered so that this exceeds the 5 € Maxialwette. This is of course crap...I let it go to make this, because that was exactly my fear.
I hope that you can be helped here. But I'm afraid that the casino is in the "right"......
For your fight against your Gambling addiction I wish you much success and strength!
Hey Ronny,
thank you for your kind words. I have just asked myself and extra still the AGB's durchleutet and found nothing. Thank you very much I am on a very good path, had hardly any relapses and just this was a special one with which I would like to close. As I said I have to a purchase option found nothing in the terms and conditions's and why the slot can only be played with real money credit stoode also nothing inside. Let's see what comes out. I can not lose anything
This was definitely my last Deposit I have made in an online casino. So much power has given me the incident. Thank God
i have answered your complaint on Youtube and now I understand why the casino does not want to pay out. I thought they accused you of playing Roulette with a trick or something similar. I would be 100% sure that you would have gotten your money through the MGA. In this case, however, it is debatable whether the casino is in the right or not. Those who know me know that I am absolutely against this €5 rule, as this only leads to frustration and anger. Unfortunately, most Online Casinos have this rule - which mathematically makes no sense. But be that as it may, the rule exists and unfortunately the casinos usually get it right when players violate these rules.
I recommend any player who has not been paid their win due to the €5 rule to file a complaint with the MGA. Whether you are in the right as a player or not. My hope is that the regulators will eventually get so fed up with all the complaints that they will ban such clauses. In any case, the UK supervisory authority has already criticized the bonus offers of many online casinos.
Back to your case. If your description is true, then this is really a minimal violation that can only be considered an oversight.
You should definitely file a complaint in English (doesn't have to be perfect) with the Malta Gaming Authority. You can do that here: http://www.mga.org.mt/support/online-gaming-support/ Just fill out the form on the page and submit it
Don't be fobbed off with €1,000 and try to get the remaining €4,000 as well, taking no more than an hour to draft the complaint. Also, don't feel bad about accepting the 1,000€. You did not know what to do in this situation. You don't have to be afraid that the casino will demand the 1.000€ back in the worst case. Sure, they can demand it back until they get old and gray. Online casinos in Germany can not make claims or enforce. So you can only win!
I am so sure that I will transfer you the 1,000 €, should the casino reach an enforceable claim against you (seriously!). I can only recommend that you file a complaint with the MGA. If you do so, keep us informed if possible.
This post has been translated automatically
Anonym
Former Member
Spinland Casino refuses payout over 5,000 euros
19th Dec. 2017, at 12:09 am CET#5
0 Likes
Nobody has liked this post so far
Matti wrote on 18.12.2017 at 23:48
Ronny1982 wrote on 12/18/2017 at 23:37: Hi Matti,
i play only rarely with bonus. But now I had times again and also this SPiel played and exactly THAT thought...Whether this "free play buy option" then makes problems when the amount is over 5 euros. And that is probably unfortunately so, since this is probably considered a "bet". And if you have "used" 40 euros for it, it is considered so that this exceeds the 5 € Maxialwette. This is of course crap...I let it go to do this because that was exactly my fear.
I hope that you can be helped here. But I'm afraid that the casino is in the "right"......
For your fight against your Gambling addiction I wish you much success and strength!
Hey Ronny,
thank you for your kind words. I have just asked myself and extra still the AGB's durchleutet and found nothing. Thank you very much I am on a very good path, had hardly any relapses and just this was a special one with which I would like to close. As I said I have to a purchase option found nothing in the terms and conditions's and why the slot can only be played with real money credit stoode also nothing inside. Let's see what comes out. I can not lose anything
This was definitely my last Deposit I have made in an online casino. So much power has given me the incident. Thank God
Lg
No explicitly to this is just nothing in the terms and conditions that's it. But this is in itself also a bet...oh is hard to explain how I mean, but I think you understand me.... Unfortunately I can not help you more. But maybe Daniel. Even if I personally think that it looks rather bad...unfortunately.
And to the addiction...It will be damn hard, but not insurmountable. I have overcome my alcohol addiction after several attempts and have been sober for many years. Therefore, every addiction can be beaten.... So you can do it too. I wish it to you!
Matti wrote on 12/18/2017 at 23:48: This was definitely my last Deposit I made in an online casino. That's how much power the incident gave me. Thank God
Lg
Yes, and now you close it by busting a casino's balls and maybe you'll get your full 5,000€ in the end. That would be a good end and a good new start in a gambling free life ...
... and even if you don't get the 4.000€ in the end, at least you tried and in the long run you are a winner anyway if you beat your gambling addiction.
This post has been translated automatically
Anonym
Topic Creator
Former Member
Spinland Casino refuses payout over 5,000 euros
19th Dec. 2017, at 07:49 am CET#7
0 Likes
Nobody has liked this post so far
Daniel wrote on 19/12/2017 at 00:05: Hello Matti and welcome to the forum,
i answered your complaint on Youtube and now I understand why the casino does not want to pay out. I thought they accused you of playing at Roulette with a trick or something similar. I would be 100% sure that you would have gotten your money through the MGA. In this case, however, it is debatable whether the casino is in the right or not. Those who know me know that I am absolutely against this €5 rule, as this only leads to frustration and anger. Unfortunately, most Online Casinos have this rule - which mathematically makes no sense. But be that as it may, the rule exists and unfortunately the casinos usually get it right when players violate these rules.
I recommend any player who has not been paid their win due to the €5 rule to file a complaint with the MGA. Whether you are in the right as a player or not. My hope is that the regulators will eventually get so fed up with all the complaints that they will ban such clauses. In any case, the UK supervisory authority has already criticized the bonus offers of many online casinos.
Back to your case. If your description is true, then this is really a minimal violation that can only be considered an oversight.
You should definitely file a complaint in English (doesn't have to be perfect) with the Malta Gaming Authority. You can do that here: http://www.mga.org.mt/support/online-gaming-support/ Just fill out the form on the page and submit it
Don't be fobbed off with €1,000 and try to get the remaining €4,000 as well, taking no more than an hour to write up the complaint. Also, don't feel bad about accepting the 1,000€. You did not know what to do in this situation. You don't have to be afraid that the casino will demand the 1.000€ back in the worst case. Sure, they can demand it back until they get old and gray. Online casinos in Germany can not make claims or enforce. So you can only win!
I am so sure that I will transfer you the 1,000 €, should the casino reach an enforceable claim against you (seriously!). I can only recommend that you file a complaint with the MGA. If you do so, keep us informed if possible.
This I will definitely do today after work. The whole thread is true and my inspection of my account history confirms that.
LG
This post has been translated automatically
Anonym
Topic Creator
Former Member
Spinland Casino refuses payout over 5,000 euros
19th Dec. 2017, at 10:04 pm CET#8
0 Likes
Nobody has liked this post so far
Good evening dear community.
i have just written the complaint in English to the MGA. Unfortunately, I forgot to copy it. So I can't post anything here yet. Now I have to wait and see. As I said, I would be very happy if I get right here, because it is such a minimal violation that had no effect on the win.
What I would also like to say here, no matter how this matter ends for me: This incident has definitely opened my eyes with regard to my gambling addiction. My way of thinking about this whole topic has also changed since then.
I will keep you up to date!
Greetings
Matti
This post has been translated automatically
Anonym
Topic Creator
Former Member
Spinland Casino refuses payout over 5,000 euros
22nd Dec. 2017, at 10:25 am CET#9
0 Likes
Nobody has liked this post so far
Today I received a reply that reads as follows:
@Daniel to the point screenshot that confirms the Deposit this is available.
To the 1 point I do not know what to send them....
And to the 3 point it shows me according to account history only the 100 euros on the slot White rabbit. If I make a few screenshots until I have changed the slot, this should be enough because then suddenly another amount, the Bonus money was booked with it.
Thanks for your answer
Dear Mr.,
We acknowledge receipt of your e-mail dated 19[sup]th[/sup] December 2017 where you raised a complaint about White Hat Gaming Limited (spinland.com).
In order for us to be able to assist you effectively we require the following information:
- Evidence to back your assertions (unless you provide evidence we would be unable to uphold your case)
- Screenshot showing that you have deposit the amount of 100EUR and activated the 100% welcome bonus
- Screenshot showing that the real money were visible on account before wagering
Once this information is available we may proceed with the complaint process on your behalf with the operator.
If you do not respond by 26[sup]th[/sup] December 2017 we will assume this matter has been resolved or you do not wish to proceed and this case will be closed.
Regards,
Christian Gatt Player Support Administrator
T +35625469000 A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta E complaints.mga@mga.org.mt W www.mga.org.mt
As you can see from the screenshot Highest Balance I was at just under 7300 euros. I then played this down to 5000 euros and made the payout
My question is now here if the casino should be right in my opinion definitely not the case. What happened to these 2300 euros? The money was distributed to other players and the casino should not be what? Only as a note.
Please let me know if u want that i do a video to show how this was going with a n
I would like to thank you now very cordially and hope that I get with my help to my remaining money.
Best Regards,
As an attachment I have added the screenshots of the history. Which also confirm that I could play this slot only with real money. When the money was suddenly gone in the slot and I changed the slot again 100 euros were displayed. Furthermore, WHAT about the 2300 euros I have still verballert and the casino what has earned it and distributed to other players? That should not happen then either!
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
I have deposited 100 euros and claimed a bonus in the amount of 100 euros.
Turnover requirements were 35 x bonus + deposit. I started with the slot White Rabbit and I wondered why suddenly I was shown only 100 euros on the balance? So I assumed that you can play this slot only with real money, what else made no sense to me why were here, because also 100 euros only displayed. I was aware that the maximum bet is € 5 per round. However, I could not find anything about this slot in the Agb's and also nothing about the buy function about the feature drop which was at 40 cents bet at 40 euros. This I then bought and won with it finally ungf. 20 euros which means I have made 20 euros loss. I left the slot and played myself in different slots up and down. 3 hours have passed since then I managed to win with 3 € bet on the Big Time Gaming Slot ''Danger High Voltage'' on 3 € 5,100 euros. I could hardly believe my luck, because I had never expected it. There were still 5900 euros with 5100 euros balance to wager. After successfully wagering on max bet 5 euros I ended up with 4,600 euros. I went back into the slot White Rabbit and lo and behold, suddenly my complete balance of 4,600 euros was displayed. I decided to buy the feature drop again after finishing the wager and got extremely lucky on 40 cents bet. I won another 1,500 euros. I played my way up to 7,000 euros, but then the greed got too big and I decided to cash out at 5,000 euros.
What is here definitely still to mention I am addicted to gambling and have been in therapy for 4 months and attend a support group. And of all things, on this day where the thought just wouldn't leave me alone all day, I had a relapse but one with total luck, which is why I was especially happy because I could pay off my debts all at once. For those who think now, are you gambling again to pay your debts? NO! I have my monthly fixed costs and that includes my debts. I pay off my debts month by month as I should.
Suddenly I get the following email from Spinland Casino Support.
> Dear:
>
> User: Matti1902
>
> Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:
>
> 7 (vi) The maximum bet allowed while the Welcome bonus is in play is 5EUR. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.
>
> Therefore, your withdrawal has been canceled, your winnings have been confiscated and your Deposit of
> 200.00 EUR has been returned to your gaming account.
>
> Regards
> Accounts Team
>
> Spinland
> https://www.spinland.com
> Email: accounts@spinland.com
> Live Chat available on https://www.spinland.com
> 18+ Please Bet Responsibly - We believe in Responsible Gambling,
> For more information goto www.gambleaware.co.uk
>
> Let's Talk About Responsible Gambling - find out more at www.ResponsibleGamblingWeek.co.uk
I then blew off my steam and told them if I don't see at least part of the amount, I will report the incident to the authorities. So because I bought 1x a feature drop for 40 euros which did not lead to this big win but to 20 euros loss they cancel my complete payout? This does not make sense to me after all my complete account history confirms that I have only bought on 11.12.2017 at 16:29:45 this feature drop for 40 euros, of which GAR NOTHING IS IN THE TERMS AND CONDITIONS!
Suddenly today I get the following response!!!!
Dear
We have reviewed your account and correspondence in relation to your complaint.
We can confirm that term 7 (vi) The maximum bet allowed while the Welcome Bonus is in play is 5EUR and that the significant terms and conditions of the bonus were breached on the game White Rabbit.
Attached, please find an overview of your game-play on sheet 1, as well as the breaches that occurred on sheet 2.
The decision to confiscate still stands as the terms were indeed broken, with that being said we do strive to provide all our players with an enjoyable and fair experience with us. We have considered your complete player history and would like to offer you a goodwill gesture of 1,000 EUR Cash upon receipt of confirmation that the matter is resolved and closed.
Upon acceptance of this settlement offer, the funds will be credited to your Spinland account. As there are no wagering restrictions attached to the said funds, you would be able to either wager the funds or withdraw straight away.
Kindly note that this is our full and final settlement offer. Please note this is our full and final settlement offer.
We await your reply.
Complaints Department
Spinland
https://www.spinland.com/
Email: support@spinland.com
Live Chat available on https://www.spinland.com/
18+ Play Responsibly
For more information on our Player protection tools click here: https://www.spinland.com/index.php?page=playerprotection
I didn't want to file a complaint but I think it was Matthias who encouraged me to do so because it doesn't cost me more than time.
I do so today here and ask for your advice and experience whether in my case except for the 1,000 € I have already received, which I totally do not understand why they suddenly credit me, if the casino is so in the right. There is nevertheless something lazy! Maybe I'm also in the wrong, maybe not?
I dare the step here and try to get the remaining 4,000 €. I ask for your advice Matthias.
If we are successful and there is actually another payout, I thought about donating 20% of the payout amount to you Matthias as a thank you and you can do a great PSC lottery or whatever with it. As a thank you. I can lose now just nothing more.
Finally I got the following e-mail.
Dear
Thank you for your email.
Your account has been activated and the 1,000 Euro Goodwill gesture has been credited.
Once again there are no wagering restrictions attached to the said funds, you would be able to either play the funds or withdraw straight away.
This matter is now resolved and closed.
Many Thanks
Complaints Department
Spinland
https://www.spinland.com/
Email: [email=%20support@spinland.com]support@spinland.com
Live Chat available on https://www.spinland.com/
18+ Play Responsibly
For more information on our player protection tools click here: https://www.spinland.com/index.php?page=playerprotection
I hope there will be some more so that I can finish with the topic of Gambling addiction once and for all.
If I had not received the e-mail today, the matter would have been over for me.
Thank you for your advice.
Mfg
Matti
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
i play only rarely with bonus. But now I had times again and also this SPiel played and exactly THAT thought...Whether this "free spins buy option" then makes problems if the amount is over 5 euros. And that is probably unfortunately so, since this is probably considered a "bet". And if you have "used" 40 euros for it, it is considered so that this exceeds the 5 € Maxialwette. This is of course crap...I let it go to do this because that was exactly my fear.
I hope that you can be helped here. But I'm afraid that the casino is in the "right"......
For your fight against your Gambling addiction I wish you much success and strength!
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
Hey Ronny,
thank you for your kind words. I have just asked myself and extra still the AGB's durchleutet and found nothing. Thank you very much I am on a very good path, had hardly any relapses and just this was a special one with which I would like to close. As I said I have to a purchase option found nothing in the terms and conditions's and why the slot can only be played with real money credit stoode also nothing inside. Let's see what comes out. I can not lose anything
This was definitely my last Deposit I have made in an online casino. So much power has given me the incident. Thank God
Lg
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
i have answered your complaint on Youtube and now I understand why the casino does not want to pay out. I thought they accused you of playing Roulette with a trick or something similar. I would be 100% sure that you would have gotten your money through the MGA. In this case, however, it is debatable whether the casino is in the right or not. Those who know me know that I am absolutely against this €5 rule, as this only leads to frustration and anger. Unfortunately, most Online Casinos have this rule - which mathematically makes no sense. But be that as it may, the rule exists and unfortunately the casinos usually get it right when players violate these rules.
I recommend any player who has not been paid their win due to the €5 rule to file a complaint with the MGA. Whether you are in the right as a player or not. My hope is that the regulators will eventually get so fed up with all the complaints that they will ban such clauses. In any case, the UK supervisory authority has already criticized the bonus offers of many online casinos.
Back to your case. If your description is true, then this is really a minimal violation that can only be considered an oversight.
You should definitely file a complaint in English (doesn't have to be perfect) with the Malta Gaming Authority. You can do that here: http://www.mga.org.mt/support/online-gaming-support/ Just fill out the form on the page and submit it
Don't be fobbed off with €1,000 and try to get the remaining €4,000 as well, taking no more than an hour to draft the complaint. Also, don't feel bad about accepting the 1,000€. You did not know what to do in this situation. You don't have to be afraid that the casino will demand the 1.000€ back in the worst case. Sure, they can demand it back until they get old and gray. Online casinos in Germany can not make claims or enforce. So you can only win!
I am so sure that I will transfer you the 1,000 €, should the casino reach an enforceable claim against you (seriously!). I can only recommend that you file a complaint with the MGA. If you do so, keep us informed if possible.
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
No explicitly to this is just nothing in the terms and conditions that's it. But this is in itself also a bet...oh is hard to explain how I mean, but I think you understand me.... Unfortunately I can not help you more. But maybe Daniel. Even if I personally think that it looks rather bad...unfortunately.
And to the addiction...It will be damn hard, but not insurmountable. I have overcome my alcohol addiction after several attempts and have been sober for many years. Therefore, every addiction can be beaten.... So you can do it too. I wish it to you!
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
Yes, and now you close it by busting a casino's balls and maybe you'll get your full 5,000€ in the end. That would be a good end and a good new start in a gambling free life ...
... and even if you don't get the 4.000€ in the end, at least you tried and in the long run you are a winner anyway if you beat your gambling addiction.
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
This I will definitely do today after work. The whole thread is true and my inspection of my account history confirms that.
LG
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
i have just written the complaint in English to the MGA. Unfortunately, I forgot to copy it. So I can't post anything here yet. Now I have to wait and see. As I said, I would be very happy if I get right here, because it is such a minimal violation that had no effect on the win.
What I would also like to say here, no matter how this matter ends for me: This incident has definitely opened my eyes with regard to my gambling addiction. My way of thinking about this whole topic has also changed since then.
I will keep you up to date!
Greetings
Matti
This post has been translated automatically
Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
@Daniel to the point screenshot that confirms the Deposit this is available.
To the 1 point I do not know what to send them....
And to the 3 point it shows me according to account history only the 100 euros on the slot White rabbit. If I make a few screenshots until I have changed the slot, this should be enough because then suddenly another amount, the Bonus money was booked with it.
Thanks for your answer
Dear Mr.,
We acknowledge receipt of your e-mail dated 19[sup]th[/sup] December 2017 where you raised a complaint about White Hat Gaming Limited (spinland.com).
In order for us to be able to assist you effectively we require the following information:
- Evidence to back your assertions (unless you provide evidence we would be unable to uphold your case)
- Screenshot showing that you have deposit the amount of 100EUR and activated the 100% welcome bonus
- Screenshot showing that the real money were visible on account before wagering
Once this information is available we may proceed with the complaint process on your behalf with the operator.
If you do not respond by 26[sup]th[/sup] December 2017 we will assume this matter has been resolved or you do not wish to proceed and this case will be closed.
Regards,
Christian Gatt
Player Support Administrator
T +35625469000
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Spinland Casino refuses payout over 5,000 euros
Nobody has liked this post so far
Dear Mr Gatt,
Thank you for your quick response.
I have attached all possible screenshots of my history as an attachment. Please note especially the screenshot with the number 11. As you can see when I changed the game suddenly 100 Euro were available again.
Which was clearly the Bonus money for me. Unfortunately, I can not show you a 100% screenshot while I was playing.
As you can see from the screenshot Highest Balance I was at just under 7300 euros. I then played this down to 5000 euros and made the payout
My question is now here if the casino should be right in my opinion definitely not the case. What happened to these 2300 euros? The money was distributed to other players and the casino should not be what? Only as a note.
Please let me know if u want that i do a video to show how this was going with a n
I would like to thank you now very cordially and hope that I get with my help to my remaining money.
Best Regards,
As an attachment I have added the screenshots of the history. Which also confirm that I could play this slot only with real money. When the money was suddenly gone in the slot and I changed the slot again 100 euros were displayed. Furthermore, WHAT about the 2300 euros I have still verballert and the casino what has earned it and distributed to other players? That should not happen then either!
LG
This post has been translated automatically
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