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Public complaints: Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected] (Page 2)

Topic created on 14th Jun. 2017 | Page: 2 of 2 | Answers: 19 | Views: 6,798
Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 04:11 pm CEST#11
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Akaris1973 wrote on 06/14/2017 at 16:03

... I remember that Wunderino does that exemplary. When the bonus is active, every time you enter a game, you are warned with a popover not to play higher than 5Euro. (you can deactivate this - then you are just to blame)

Really? I'm surprised at them. Had a phone call from them where I should be animated to play again and was asked why I do not play there for months?

My answer was then that I was addicted to games, whereupon the ladies offered me to close the account, which was also correct. However, I can still log in 4 weeks later without any problems and nothing was blocked. I even recorded the call, because these calls are really annoying!

Exemplary would be imo if you do not have such a condition or it just technically not enabled. The popup is the least. But even that is to be emphasized in this industry already particularly. If you ever want to find something halfway positive with some providers.

But the good thing for me is that this unethical not act, keeps me even more from ever playing again at a casino of these operators as if the account would have been properly blocked.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 06:02 pm CEST#12
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Akaris1973 wrote on 14.06.2017 at 16:03
you should ensure that it is technically also not possible to put more or at least when exceeding the bet a clear notice aufpopt, that would be the least for me.


... I can remember that Wunderino makes exemplary. When the bonus is active, each time you enter a game with a popover warned not to play higher than 5Euro. (You can deactivate this - then you are just to blame)

@qwertee: Sorry I cans net quite understand - first you play exactly as it should be ... according to your text 1/2/5Euro steps and suddenly you break that? Can not believe simply after the statement that you were not aware - so that you have to comply with the conditions are met!

In my opinion, Bonuses should disappear completely - that would save all the trouble. Even if I have initially also used the gladly...

I knew nothing of the rule and it went really well, my bet held up there I switched high after but within a few revolutions 500€ less on the speedometer stood I let it be directly again! I agree with you completely if this rule exists one should be warned before playing.

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Daniel
Elite

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 06:21 pm CEST#13
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Unfortunately, the casino is in the right in this case. And nowadays, the vast majority of Online Casinos have this stupid rule that I don't understand for the life of me.

This rule was or is also discussed here in the forum: https://www.gamblejoe.com/forum/online-casinos/bonus-angebote/bonus-umsatzbedingungen-5eur-maximaleinsatz-wahred-aktivem-bonus-1542/. I still don't understand the meaning behind it.

There are online casinos, such as the Wunderino Casino, which clearly point to this rule with a pop-up. And at Videoslosts a bet larger than 5€ is not possible at all while wagering the bonus. There are also positive examples.

Since SPiNiT is an online casino listed on GambleJoe, I contacted the management via Skype. I wrote the following to Spinit (I am still waiting for the answer):


[17:40:31] Daniel W.: https://www.gamblejoe.com/forum/online-casinos/beschwerden/betrug-im-spinit-casino-1700eur-auszahlung-verweigert-und-guthaben-geloscht--1676/
[17:40:35] Daniel W.: complaint
[17:40:40] Daniel W.: 5€ bonus rule
[17:41:48] Daniel W.: its stupid what you do.
[17:42:09] Daniel W.: 1. This is an idiot rule without sense.
[17:46:02] Daniel W.: 2. if you have idiot rules, please ensure that players get noticed about that. Or ensure that players cant play higher than 5€ as long they play with bonus. Like the Wunderino Casino or Videoslots do it.
[18:10:09] Daniel W.: I know that you are right in this case, but I would find it nice, if you could give this player a little bit of his winnings. Of course its the dicision of Spint. But I think it's a good commercial for you, if you do that and ensure, that players get CLEARLY noticed about that rule in the future. No player calculate with such rules and no player break such a rule in a bad intention. They break it because it small in some Terms & Conditions. Its a fact, that much people dont read Terms & Conditions.
[18:10:57] Daniel W.: Such T & C's are not good for YOUR REPUTATION and WE FROM GAMBLEJOE are also ashamed to explain the players that they are sadly not right. We are f**king ashamed!

Unfortunately I can't do more, because you are sadly in the wrong here. In the future, as TomWegas said, ALWAYS read and understand the Bonus terms and conditions and if in doubt, waive the bonus. Personally, I always play without Bonuses, because there are most problems between players and casinos here.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 07:00 pm CEST#14
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We are f**king ashamed! AAAAAAHAHAHAHA You are the hammer Daniel

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Daniel
Elite

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 07:10 pm CEST#15
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Hammerdammer wrote on 06/14/2017 at 19:00: We are f**king ashamed! AAAAAAHAHAHA You are the hammer Daniel

The problem really is that a lot of people behind the casinos don't realize that they are (morally) in the wrong. They think that they are in the right and they just want to protect themselves from fraud by players. Many bonus conditions are also rightly there and normal players (without fraudulent intent) would hardly violate them - even unintentionally. However, this regulation is so stupid that virtually every winning player (who has little experience and does not read the terms and conditions), must necessarily violate it.

I find these complaints also justified and I hope that more of these complaints are received until finally the last casino clearly points out this idiot rule.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 08:37 pm CEST#16
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Hello Daniel! Geile action many many thanks for it. Even if the chances are low it is a try werd. But I will assume that you and I will not get an answer. You are all right I made a mistake there I will not accept any more Bonuses in the future. TomWegas you also thanks for expanding my knowledge. Am now really curious but I assume that I have seen the money......

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 09:45 pm CEST#17
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Daniel wrote on 06/14/2017 at 19:10
Hammerdammer wrote on 06/14/2017 at 19:00: We are f**king ashamed! AAAAAAHAHAHA You are the hammer Daniel

The problem is really that a lot of people behind the casinos don't realize that they are (morally) in the wrong. They think that they are in the right and they just want to protect themselves from fraud by players. Many bonus conditions are also rightly there and normal players (without fraudulent intent) would hardly violate them - even unintentionally. However, this regulation is so stupid that virtually every winning player (who has little experience and does not read the terms and conditions), must necessarily violate it.

I find these complaints also justified and I hope that more of these complaints are received until finally the last casino clearly points out this idiot rule.

I definitely understand you and your feelings about this. I don't feel any differently about it. I find it extremely unfortunate that you can't even be accommodating and grant the player an exception for a one-time violation. No of course. As soon as one can refuse higher sums, one will not do this of course

I would also very much like to see this regulation finally disappear. About it we can annoy us unfortunately only without success stupidly

What really helps is that more complaints fly in. not against many different casinos, but first against one, such as SPiNiT in this case. Of course the casino will not change anything because of one complaint. With 100derten that would possibly already look different. Contacting the support with something like this will help the least. You must remember that these are not the heads of the casino, but only a few call center employees, who are personally very little interested in what players have for problems

I really hope that this will be quickly rules and the terms and conditions are adapted in the future. It's like you said: no one wants to deliberately break the terms and conditions with the thought of putting his entire profit at risk.

I personally made this mistake only once and I have to praise 32Red.com extremely for this. I have run Immortale Romance with Bonus money on 6 euros for 4 spins. Since one had looked freunldichst over it, me however still on it Aufmerksam made that this against the AGB 's offends and I in the future please on it to pay attention should. Even better was that this was not even my money. You can create an account there and get 10 euros to play from the casino without deposit. These turnover conditions I had even implemented and have me 100 euros (the maximum) paid out without ever having made a Deposit there, so really hats off to 32Red.com

I find it a pity that others do not cut a piece of the cake and are also sometimes Kulant to players who letzenendes probably eh more money in the long run there, as they would now get paid out

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Daniel
Elite

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

15th Jun. 2017, at 09:17 am CEST#18
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@qwertee Can you send me your SPiNiT username to info@gamblejoe.com? Don't get your hopes up though. I can't promise anything! But at least your case is being discussed and Spinit is thinking about how to protect users from breaking important bonus rules in the future.

But no matter how it turns out, you will most likely not get your full winnings. If it goes well, I guess they will pay you 25-50% on a goodwill basis.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

15th Jun. 2017, at 10:01 am CEST#19
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Email is out, thanks for your effort

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Daniel
Elite

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

19th Jun. 2017, at 01:20 pm CEST#20
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The GambleJoe user qwertee has violated Spinit's T&C's by playing with Bonuses and sometimes playing with more than €5 per spin while wagering. Unfortunately, the online casino is in the right in this case and the case is rejected.

Nowadays, most Online Casinos have this regulation. Some point directly to it, some casinos also block higher stakes while you wager the bonus. Many online casinos hide this rule but also in their terms and conditions.

In our opinion, SPiNiT is technically in the right, but morally not. Online casinos, which have such rules, should either block higher stakes or DEUTHLY point out this rule.

We have still tried to achieve goodwill for the player, but unfortunately without success. According to Spinit, the player has received his Deposit of 200€ back, won again and then 900€ paid out successfully and without any problems. According to Spinit, they are thinking about a solution so that such problems will not occur in the future.

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