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Public complaints: Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

Topic created on 14th Jun. 2017 | Page: 1 of 2 | Answers: 19 | Views: 6,835
Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 12:16 pm CEST#1
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Hello Community,


I have already read a lot about the players of various casinos do not get paid their winnings. Now it has also hit me at the new SPiNiT Casino


I had registered there and also immediately deposited 200 €. I automatically got the Welcome bonus of 200€ to play. 40x times like turnover operation so in total 8000€ so not just little. Since I wanted to play but actually only something I zockte los. I generally play mostly 1/2/5€ steps so I won over longer duration 2200€. At the moment the turnover conditions were almost completely fulfilled. I then played risky and switched between 5/10/20€ stakes back and forth in the hope of a larger profit but failed. So reason prevailed and I wanted to pay me 1700€.


Then the horror began and I was quite sick when I logged into the casino a day later were only my 200 € I have paid at the start elnge there. On inquiries in the support and by email I got the statement I would have broken the bonus conditions because I would have played with stakes that would not be allowed in their casino. I really do not know what to do, the casino is stubborn. You win so rarely and are happy as a cookie when it goes well and then something like this. I can really cry ....


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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 12:38 pm CEST#2
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You have probably played too high stakes gspielt the bonus conditions are not allowed.Read that but times in the AGB `s after.Or ask directly via support.So sorry s me - I think you have hardly a chance.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 01:24 pm CEST#3
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I'm really sorry for you but you should ALWAYS READ and UNDERSTAND bonus conditions! ALWAYS!!!

I find these Bonusbedung the Vivera365 addresses for a long time a cheek, but you have just agreed to these when you take the bonus, then you should first adhere to it.

However, I also dare to doubt that some contents of certain bonus conditions and terms and conditions would exist before a reasonable judge. Only there will probably never deal with a reasonable court. At least not as long as there is no proper regulation in the country in which the player is located and no one sues.

On Malta or Curacao, the lawsuit will of course be difficult and even if there is a date will be decided per casino. German courts are usually also always pro company and contra consumer. In this case, however, going to a German court is simply not possible.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 01:39 pm CEST#4
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the bonus operations are very flimsy on the page, namely when you click on actions then on operations there is the following text

Promotion
Welcome package
DEPOSIT NOW!
If you would like to join the gaming pros, then you have come to the right place. To welcome our new members, we are offering an impressive welcome bonus. But see for yourself… It's time to play. Play the way you like it! Here is how our bonus is divided: Get an edge with a total of $1,000 + 200 free spins. Over your first 4 deposits you will each receive a share of the total bonus amount. Below you will find all the information
Deposit
Max. Bonus
Bonus
1.
200€
100% + 200 free spins
2.
200€
50%
3.
300€
25%
4.
300€
25%


Total bonus, 1.000€ For example: Double your chances of winning from the beginning. Deposit €100 and receive another €100 (100% bonus), giving you a game balance of €200

Free spins: For the first 10 days, you will receive - starting the day after your first deposit - 20 free spins daily at 12:00 GMT for Starburst. Your free spins are valid for 24 hours

Starburst is one of the most popular slots and playable on all platforms

Have fun!
Bonus terms
Bonus rules
1. The minimum deposit for a first deposit or Reload bonus is $10; for all other currencies a minimum deposit worth $10 is required.
2. Each bonus must be wagered 40x (unless otherwise stated) before it can be transferred to the real money account.
3. The Wagering requirements must be met within 14 days of the bonus being credited to your bonus account, otherwise the bonus balance will be forfeited. Therefore, do not wait too long before playing (if you want to win!).
Free Spins T&C:
1. Free spins will be credited to your account by 12:00 GMT the day after your deposit and will be available for 24 hours (unless otherwise stated). Therefore, play to take advantage of them!
2. Winnings from free spins are subject to wagering requirements and/or withdrawal restrictions. Please read the full Bonus terms and conditions for more information.
Please read the full bonus terms and conditions for more information.

So below is the link for the full terms and conditions, although it looks like they only apply to the free spins for now. If you now click on the link you have to fight through a lot of small print and then at the bottom of the last point and even there at the bottom is this sentence also not really easy to find:

In order to meet the wagering requirements, you cannot place a wager on (i) Slots and Videoslots - that is higher than (€5); for any other currency, you cannot place a wager that is higher than the corresponding value of $5 USD; and for (ii) any other game, you cannot place a wager that is higher than (€30); for any other currency, you cannot place a wager that is higher than the corresponding value of $30 USD. This rule also applies in case you use the double/gamble feature in any game. If you break this rule, you hereby agree that your bonus balance will be cleared, except for the original deposit amount - provided that this amount has not been wagered and minus the administration and bank fees.

Cheeky, it says I can't wager but apparently it works even if the requirements are not met. In my eyes, this is fraud on the player to not have to pay out winnings

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 01:46 pm CEST#5
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To meet the Wagering requirements, you cannot place a wager on (i) Slots and Videoslots - that is higher than (€5)


This is the part that is relevant in your case. I say extra:

ALWAYS READ and UNDERSTAND Bonus terms and conditions! ALWAYS!!!

If you do not understand them or see them as flimsy, you should absolutely renounce the bonus! In your case you should have known just because you max 5€ may use per spin. I find this condition also disgusting and antisocial but so it is unfortunately. The providers can write in there what they want and if they write, you may not scratch while you use the bonus on the bag, otherwise they do not pay out. Then that is unfortunately so, there is no proper legal authority that does what.

The Gambling Commissions are, except for the one in the UK (meanwhile), nothing else than lobbying associations, this also applies to the MGA Malta. However, there is currently no better license than the one in Malta for players from Germany

In this case, no complaint to any Gambling Commission would help you, because you simply violated the bonus conditions. Unfortunately, it is like this.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 02:29 pm CEST#6
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You are right and thank you for participating in the discussion. But I just can not come to terms with it. I can put the bet yes in the controls says "I can not put" above all what should this rule please for a sense make except the players around your profit to bruise. Above all a cheek where this condition stands totally veiled. In a link in the controls under the 2 tabs free spins and then still at the bottom between noisy small text? I can not say if he is not explicitly looking for it that he will find this reference.I do not want to know how many times the casino has so already avoided a payment. I have like many of us already tried in other casinos my luck and there I would never have such problems....

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 02:56 pm CEST#7
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Unfortunately, many people now have this condition

Personally, I agree with you that if the OCs have such a condition in it, they should ensure that it is technically not possible to set more or at least when exceeding the stake a clear notice aufpopt, that would be the least for me.

If I were the regulator then I would even oblige the providers to these stakes, if a bonus was claimed and there is a maximum stake for it, simply not to allow! I have also encountered providers who make it so. But just do not know who that was. But I am not the regulatory authority and the regulatory authorities that exist, whether it is the Malta or the Ministry of the Interior in Schleswig Hostein, which is completely indifferent. The main thing is that they themselves get the license fees from the licensee, that's all they care about. SH is even worse than Malta. Because Malta at least still cares about clear violations

But here you have committed the violation of the terms and conditions or bonus conditions in their view.

Of course you don't want to deal with it, I could also get upset day and night about such a shit. And do it too. But it doesn't change anything, there are almost only abysses in this industry... I always say to myself, whoever the Mariana Trench is not deep enough, should take a look at the gambling industry, it goes even deeper down there...

I have resolved to change that for the future. But that won't happen overnight, it will take years

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 03:20 pm CEST#8
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You speak from my soul, I still had my 200€ that I paid in. I have turned in a weak moment this morning in 900€. Now I wanted to verify and that also makes problems. As reason: Attention sit down: On the proof of address are not all 4 corners of the letter completely to see! WTF? I have more and more the impression that they really do not want to pay. As soon as everything is settled, I delete my account there in any case the really do not get a cent from me and I can really only advise everyone who is registered there.

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 04:03 pm CEST#9
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qwertee wrote on 14.06.2017 at 15:20: You speak from my soul, I still had my 200€ that I deposited. I turned them into 900€ in a weak moment this morning. Now I wanted to verify and that also makes problems. As reason: Attention sit down: On the proof of address are not all 4 corners of the letter completely to see! WTF? I have more and more the impression that they really do not want to pay. As soon as everything is settled, I delete my account there in any case the really do not get a cent from me and I can really only advise everyone who is registered there.

Well, then you would probably have to say goodbye to other casinos. For example, the Rizk Casino that here all just so praise has the same condition in it and zig others too

The maximum bet is 5€, until all turnover conditions to active Bonuses have been fulfilled

I myself have my accounts closed directly when I see such a rule. As I said, SPiNiT is by far not the only OC that does this.

As for the Verification, this is probably also because the requirements of the authorities are high. Since money laundering is to be avoided, the Gambling Commissions are then already behind, even if everything else is of no interest

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Anonym

Spinit Casino scam: 1700€ withdrawal denied and balance cleared! [Rejected]

14th Jun. 2017, at 04:03 pm CEST#10
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you should ensure that it is technically also not possible to bet more or at least when exceeding the bet a clear notice aufpopt, that would be the least for me.


... I can remember that Wunderino makes exemplary. When the bonus is active, each time you enter a game with a popover warned not to play higher than 5Euro. (You can deactivate this - then you are just to blame)

@qwertee: Sorry I cans net quite understand - first you play exactly as it should be ... according to your text 1/2/5Euro steps and suddenly you break that? Can not believe simply after the statement that you were not aware - so that you have to comply with the conditions are met!

In my opinion, Bonuses should disappear completely - that would save all the trouble. Even if I have initially also used the gladly...

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