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Public complaints: Speedy Casino does not know, know, or understand anything about your own offered "tournament promotion" - no payout

Topic created on 01st Oct. 2018 | Page: 1 of 2 | Answers: 16 | Views: 3,988
Carmilies
Top Member

Speedy Casino does not know, know, or understand anything about your own...

1st Oct. 2018, at 01:52 pm CEST#1
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Hello Dear GambleJoe - User

just now a situation has arisen, which has triggered quite a lot of feelings in me and I immediately made my way towards you and your forum, in the hope that someone of you can help me further and give me advice for the further way and process with share.

I'll try to make it short and to summarize:

The Speedy Casino offered over a short period of a few days a promotion (this ended from yesterday evening to today at exactly 23.59 clock), where it was a kind of Tournament, which probably all of you have seen before or have experienced yourself.
This tournament was organized and offered in the slot "John Hunter - Da Vinci*s Treasure".
I took part in it and this morning I was happy to find out that I am one of the winners of this tournament.
I was able to see exactly how much I won by looking at the list of the individual places, including their names and the amount of the win.

A win of 100 euros pleased me very much at that moment and I waited to see if something would happen etc..
Unfortunately, I could not until the present hour, neither a contact, nor a response or the like let alone the payment of my win see and establish.

Thereupon, I contacted an employee of the Live Chat and explained him my concern and inquired about more detailed information regarding the time for the transmission of the payout.
The employee of the Speedy Casino could not follow me from the beginning and understood unfortunately only station and also he brought me opposite, that he would have got to hear nothing of such an event in the Speedy Casino.
It was very difficult for me at some point, the understanding problems due to the different language by constant attempts to explain me, especially him the event of the tournament to the smallest detail to explain.

I then asked this employee to open the said slot once itself and the symbol of the cup, which one can perceive there in the slot then exactly to research.
I also took a few screenshots for myself as proof, but also sent them to the employee in the live chat.
This was suddenly very short-tempered and asked me to write an email and send these documents with.

Without further ado, I simply ended the chat, had a copy of the conversation sent to my email and wrote the desired email to the Speedy Casino support team.

I apologize at this point that I may be a little confusing and chaotic of this situation and their problems report and write down. If something is not quite understandable to you and should have arrived, then ask of course immediately.

I would be very happy if someone could help me further and thus contribute to the clarification and solution of this situation.
I thank you in advance and leave love greetings,

Carmilies

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sippi
Expert

Speedy Casino does not know, know, or understand anything about your own...

1st Oct. 2018, at 02:02 pm CEST#2
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Why don't you just wait a bit

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blizzard1986
Experienced

Speedy Casino does not know, know, or understand anything about your own...

1st Oct. 2018, at 02:02 pm CEST#3
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Hey Carmilies my God how polite and sweet you wrote this. I understand your desperation but I think here can help you best Daniel or Matthias. Maybe they have a contact there. Write them but times a message

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Stromberg
Legend

Speedy Casino does not know, know, or understand anything about your own...

2nd Oct. 2018, at 12:58 pm CEST#4
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And did the lights respond?

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D****p

Speedy Casino does not know, know, or understand anything about your own...

2nd Oct. 2018, at 02:45 pm CEST#5
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Yes, I know that. Strange things happen.

I always never know how the marijuana comes in my trunk

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Marqes
Expert

Speedy Casino does not know, know, or understand anything about your own...

3rd Oct. 2018, at 01:56 am CEST#6
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DerSuperDepp wrote on 02/10/2018 at 14:45: Yes I know that. Strange things happen.

I always never know how the marijuana in my trunk comes either


hahaha?


on the subject.
Yes Very dear written.
A user with decency, I like.

Yes that's the problem with support staff who work in some call center and eig. have no idea of the matter because they themselves do not play or were not properly trained.

These are also the disadvantages of a casino without a profile...you have no proof of anything, no data, simply not stored.

But I think you will get your money, I keep my fingers crossed.

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Anonym

Speedy Casino does not know, know, or understand anything about your own...

3rd Oct. 2018, at 02:57 am CEST#7
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Marqes wrote on 03/10/2018 at 01:56 PM

hahaha?


on topic.
Yes Very dear written.
A user with decency, I like.

Yes that's the problem with support staff who work in some call center and eig. have no idea of the matter because they themselves do not play or were not properly trained.

These are also the disadvantages of a casino without a profile...you have no proof of anything, no data, simply not stored.

But I think you will get your money, I keep my fingers crossed.

I noticed that when Videoslots the employee called with wrong fees and then corrected himself with the words it is another company. After 20 minutes we made it and I knew that bank withdrawals at Videoslots are always free. This was the final proof that also at Videoslots only people from the call center sit

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Carmilies
Top Member

Speedy Casino does not know, know, or understand anything about your own...

5th Oct. 2018, at 06:53 pm CEST#8
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Thank you all for the numerous responses! on my email, which I should send from the Live Chat support, came so far no answer.
I sent it out again yesterday but by now my hope is really very low that I will ever see the money.

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Insa24
Top Member

Speedy Casino does not know, know, or understand anything about your own...

5th Oct. 2018, at 08:07 pm CEST#9
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Hey
Biste gone again in chat meanwhile? Sometimes you just have bad luck to get to a stupid MA...I have made the experience that at the latest the 3rd support MA could answer competently.
How long is this action with the slot still running? - Maybe it is not even really over yet, you know
Best regards

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Carmilies
Top Member

Speedy Casino does not know, know, or understand anything about your own...

5th Oct. 2018, at 08:44 pm CEST#10
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Insa24 wrote on 05.10.2018 at 20:07: Hey
Biste again in chat gone meanwhile? Sometimes you just have bad luck to get to a stupid MA..I have made the experience that at the latest the 3rd support MA could answer competently.
How long is this action with the slot still running? - Maybe it is not even really over yet, you know
Best regards

Thanks for your answer ! the action is definitely over, because also this cup as a symbol with the rules and the list of wins was removed from the slot. Of this I had fortunately made screenshots, where I was also marked as a winner. The chat I had not contacted again but that I should perhaps really do again.

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