Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Soltsmillion does not pay out!

Topic created on 22nd May. 2018 | Page: 1 of 2 | Answers: 17 | Views: 3,979
sonne10
Top Member
All of a sudden they don't pay out the win, can anyone tell me from why

I trust this email finds you well.

We need to call you for some Verification on your account before validating your withdrawal.

Please provide us a suitable time for you to be called between now and Friday 2 PM or we will not be able to pay your withdrawal. The call has to be made between 8 AM and 4 PM (2 PM on Friday).

Thank you in advance.





E-mail/phone number Status Notes Confirm your email/phone number
Email Confirmed Your email address has been successfully confirmed.
Phone number Confirmed Your phone number has been successfully confirmed.

Documents
Please provide each of the personal documents listed below, either in one or multiple files. (Supported formats: jpg, png, gif, bmp, tiff, pdf)





Documents Status Notes Send your documents
Proof of identity
Approved Your document has been successfully approved
Proof of address
Approved Your document has been successfully approved

This post has been translated automatically

Bembelrocker
Visitor
How long have you been waiting for the payout ? At the moment it looks like you just have to be patient !

This post has been translated automatically

Counter
Experienced
It says in the text what they want. They want to call you additionally to verify you.
They want you to tell them a time when you are available.
Then they ask you questions such as: Which game did you play last, Last Deposit type, or the amount of the last deposit. When was the last deposit. Takes a few minutes. And then everything goes its way

This post has been translated automatically

RiverSong
Legend
Counter wrote on 05/22/2018 at 9:14 pm: It says in the text what they want. They want to call you extra to verify you.
They want you to give them a time when you can be reached.

generally from when do they do something like this? how many payouts, what amount or all arbitrary?

This post has been translated automatically

Counter
Experienced
For me it was the first payout. From 20€ 170€ made. When asked if this was normal, they only told me that the finance department would commission it.

This post has been translated automatically

Anonym
Well, just verify your account - you just got into a spot check 🤪

This post has been translated automatically

Marqes
Expert
But I don't find that normal.
One more reason not to play in your highly praised Oc.

I've never heard of such a thing!
Are the ID and the.bank statements not enough?

This post has been translated automatically

Knochen
Elite
Marqes wrote on 23/05/2018 at 00:25: But I don't find that normal.
One more reason not to play in your highly praised Oc.

I have never heard of such a thing!
Is the ID and the.bank statements not enough?

I can no longer understand all this anyway. When I was allowed to be happy about a win on StarGames for the first time 4-5 years ago, I was already irritated when they wanted my ID. I just sent it and that was it. In CasinoClub, I have not yet had to verify my identity for a withdrawal. The fact that some casinos exaggerate this so much has nothing to do with legal requirements.

Whereas in many Online Casinos probably also idiots work, who interpret the laws perhaps simply so and are afraid of consequences.

This post has been translated automatically

Marqes
Expert
Bones wrote on 05-23-2018 at 00:30 AM
I can't keep track of it all anyway. When I was allowed to be happy about a win on StarGames for the first time 4-5 years ago, I was already irritated when they wanted my ID card. I just sent it and that was it. In CasinoClub, I have not yet had to verify my identity for a withdrawal. The fact that some casinos exaggerate this so much has nothing to do with legal requirements.

Whereas in many Online Casinos probably also idiots work, who interpret the laws perhaps simply so and are afraid of consequences.

Yes, I agree with you.
I was also verified normally at StarGames.
Everything was fine...then one day they suddenly wanted to have a Face ID.
You had to hold your ID card next to your face and take a picture.
And you better not be able to recognize anything.
...
But that there now...they want to call you to ask questions (best in English, but there are some who can not speak English)
)which slots you had played before etc.?
What if you were so drunk that you no longer know :-then there is no payout.
So now you have to remember the last spins and bet and the time, also how many degrees were at the time and whether you were already shit on the day they want to know and then and only then they are so gracious and pay out.

So honestly, makes times n point.

This post has been translated automatically

Knochen
Elite
I would have spontaneously estimated the questions rather specified data such as address, etc. from. They really can not require that everyone knows which slot he last played.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 11:58 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately