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Public complaints: Soltsmillion does not pay out!

Topic created on 22nd May. 2018 | Page: 1 of 2 | Answers: 17 | Views: 4,003
sonne10
Top Member

Soltsmillion does not pay out!

22nd May. 2018, at 07:46 pm CEST#1
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All of a sudden they don't pay out the win, can anyone tell me from why

I trust this email finds you well.

We need to call you for some Verification on your account before validating your withdrawal.

Please provide us a suitable time for you to be called between now and Friday 2 PM or we will not be able to pay your withdrawal. The call has to be made between 8 AM and 4 PM (2 PM on Friday).

Thank you in advance.





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Bembelrocker
Visitor

Soltsmillion does not pay out!

22nd May. 2018, at 08:28 pm CEST#2
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How long have you been waiting for the payout ? At the moment it looks like you just have to be patient !

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Counter
Experienced

Soltsmillion does not pay out!

22nd May. 2018, at 09:14 pm CEST#3
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It says in the text what they want. They want to call you additionally to verify you.
They want you to tell them a time when you are available.
Then they ask you questions such as: Which game did you play last, Last Deposit type, or the amount of the last deposit. When was the last deposit. Takes a few minutes. And then everything goes its way

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RiverSong
Legend

Soltsmillion does not pay out!

22nd May. 2018, at 09:20 pm CEST#4
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Counter wrote on 05/22/2018 at 9:14 pm: It says in the text what they want. They want to call you extra to verify you.
They want you to give them a time when you can be reached.

generally from when do they do something like this? how many payouts, what amount or all arbitrary?

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Counter
Experienced

Soltsmillion does not pay out!

22nd May. 2018, at 11:38 pm CEST#5
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For me it was the first payout. From 20€ 170€ made. When asked if this was normal, they only told me that the finance department would commission it.

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Anonym

Soltsmillion does not pay out!

22nd May. 2018, at 11:43 pm CEST#6
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Well, just verify your account - you just got into a spot check 🤪

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Marqes
Expert

Soltsmillion does not pay out!

23rd May. 2018, at 12:25 am CEST#7
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But I don't find that normal.
One more reason not to play in your highly praised Oc.

I've never heard of such a thing!
Are the ID and the.bank statements not enough?

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Knochen
Elite

Soltsmillion does not pay out!

23rd May. 2018, at 12:30 am CEST#8
1 Like

Liked this post: Avatar von CashOut CashOut
Marqes wrote on 23/05/2018 at 00:25: But I don't find that normal.
One more reason not to play in your highly praised Oc.

I have never heard of such a thing!
Is the ID and the.bank statements not enough?

I can no longer understand all this anyway. When I was allowed to be happy about a win on StarGames for the first time 4-5 years ago, I was already irritated when they wanted my ID. I just sent it and that was it. In CasinoClub, I have not yet had to verify my identity for a withdrawal. The fact that some casinos exaggerate this so much has nothing to do with legal requirements.

Whereas in many Online Casinos probably also idiots work, who interpret the laws perhaps simply so and are afraid of consequences.

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Marqes
Expert

Soltsmillion does not pay out!

23rd May. 2018, at 12:51 am CEST#9
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Bones wrote on 05-23-2018 at 00:30 AM
I can't keep track of it all anyway. When I was allowed to be happy about a win on StarGames for the first time 4-5 years ago, I was already irritated when they wanted my ID card. I just sent it and that was it. In CasinoClub, I have not yet had to verify my identity for a withdrawal. The fact that some casinos exaggerate this so much has nothing to do with legal requirements.

Whereas in many Online Casinos probably also idiots work, who interpret the laws perhaps simply so and are afraid of consequences.

Yes, I agree with you.
I was also verified normally at StarGames.
Everything was fine...then one day they suddenly wanted to have a Face ID.
You had to hold your ID card next to your face and take a picture.
And you better not be able to recognize anything.
...
But that there now...they want to call you to ask questions (best in English, but there are some who can not speak English)
)which slots you had played before etc.?
What if you were so drunk that you no longer know :-then there is no payout.
So now you have to remember the last spins and bet and the time, also how many degrees were at the time and whether you were already shit on the day they want to know and then and only then they are so gracious and pay out.

So honestly, makes times n point.

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Knochen
Elite

Soltsmillion does not pay out!

23rd May. 2018, at 12:54 am CEST#10
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I would have spontaneously estimated the questions rather specified data such as address, etc. from. They really can not require that everyone knows which slot he last played.

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