Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Sloty.com violates MGA requirements.

Topic created on 01st Jan. 2018 | Page: 1 of 2 | Answers: 17 | Views: 4,588
Anonym

Sloty.com violates MGA requirements.

1st Jan. 2018, at 11:54 pm CET#1
0 Likes

Nobody has liked this post so far
-- This post was deleted --

This post has been translated automatically

Anonym

Sloty.com violates MGA requirements.

2nd Jan. 2018, at 12:06 am CET#2
0 Likes

Nobody has liked this post so far
Counter question. If you would have won 50000 Euro with your 3300 Euro Deposit and Sloty would have refused you the payout because of the described facts above, would it still be ok for you or a mess that you don't get your win now?

In my opinion, the casino has acted correctly. You have deliberately sought a loophole, because you wanted to play more

Now you have lost your deposit and are looking for a way to get your money back. In itself, the behavior is of course human. Morally, of course, this is something else. Sloty has acted correctly here, since you have previously even inquired with them in the live chat. If they had told you that the deposit limits apply there as well, then you would have looked for another casino.

( My opinion )

LG

This post has been translated automatically

Anonym

Sloty.com violates MGA requirements.

2nd Jan. 2018, at 12:38 am CET#3
0 Likes

Nobody has liked this post so far
Thank you so much for your feedback! Yes, if I had won 50,000, I would be p**sed off if they took away my win because of that. But a casino has to avoid such situations in the first place. It is easy for the casino to transfer my limits to all casinos and regardless of my case: Don't YOU think that these limits should be transferred to ALL casinos with identical gaming licenses? That's what the MGA told me in a general inquiry. You are right: I am looking for a way. But just as a casino bsp. also looks for a way not to have to pay a 225,000 euro win if you violate any regulations. Conversely: If here (which I do not yet know conclusively), the casino violates any mandatory requirements, then it is surely also morally absolutely not reprehensible to doubt the legality of the deposits, regardless of whether I have lost or won. LG

This post has been translated automatically

Daniel
Elite

Sloty.com violates MGA requirements.

2nd Jan. 2018, at 08:06 am CET#4
0 Likes

Nobody has liked this post so far
If you are explicitly banned for Gambling addiction in a casino, then there are problems when you sign up in sister casinos. Then you don't get your win paid out or you can demand your Deposit back with a lot of trouble via the MGA - sometimes the casino does it even without MGA - I've experienced this with LeoVegas, for example. But LeoVegas didn't give it out so easily, but only after several days of back and forth.

You have to contact the MGA. You have to contact the MGA in most cases, the casinos never give out anything voluntarily in these cases. This is not because the casino is bad, but because there are some specialists who try to make money with pretended gambling addiction. They lock themselves in all casinos and then play at the sister casinos. When they lose, they claim gambling addiction, and when they win, they try to cash out the win. They gamble without any Risk, so to speak.

The MGA nowadays handles this in such a way that if this happens once, the player gets his money back. The second time, however, they don't and the gambler only gets addresses of addiction clinics and is told that it is their own responsibility.

At least that's how it is with people who have been explicitly banned for gambling addiction. I honestly don't know how it is with limits. Limits don't necessarily have anything to do with gambling addiction. If a casino finds out that you are a gambling addict, they will have to ban you anyway. Try to mention that you are a gambling addict in a Live Chat at an MGA casino. You will be banned after that. Even if you only mention it in passing ...

As I said, the casino did nothing wrong. File a complaint with the MGA and keep us posted. I really can't give you a prognosis on this and I'm curious myself how it will turn out.

But no matter how it turns out, it will only work once!

This post has been translated automatically

Anonym

Sloty.com violates MGA requirements.

2nd Jan. 2018, at 10:52 am CET#5
0 Likes

Nobody has liked this post so far
Daniel, perhaps I may add something from my own experience...... ...

I have been logged into many casinos over the years, logged in, logged out, with limits and without and with and without self-blocking, just like the thread writer.

As stated here at SPiNiT it was with me so that I played there and lost maybe 500 and out of frustration made a self-block because of gambling addiction. So no limit but self-exclusion forever.

A few weeks later I then - as one does as a gambling addict - registered with Casinocruise.

Here I did NOT know that the two belong together, because the registration at both casinos with my same email address worked without problems.

Then I deposited about 300 euros within half a day and lost everything.

Suddenly my account was locked. I asked in the chat why. There I was told that I was blocked from Spinit because of Gambling addiction and since CasinoCruise is part of it, I am not allowed to play there either.

And now the positive, which I never expected:

Without that I have pushed there big, my Casino Cruise account was opened for 30 min, my 300 euros ALREADY SPENT MONEY back to my account, so I could make the withdrawal. And then the casino account was blocked for life.
The money was already after 2 days on my bank account.

Kudos to CasinoCruise - never would have expected it, even though it was a relatively small amount.


To summarize it again in response to your question:

If you are blocked somewhere for reasons of gambling addiction and you state this there, you are not allowed to register in other casinos of this group and they are allowed to block your account there immediately, whereby if you did not know it you might have a chance to get the money you won paid out. Often, however, the registration does not work at all.

But if you set a limit somewhere, the casino knows nothing about a gambling addiction and assumes that you just want to take a break for a few days, or first want to be careful with your credit to lose nothing more.
Or it could be that you like another casino from the group better and you prefer to play there.
So no one will transfer a limit to another casino of the same group, except in the case of really stated gambling addiction with the request for self-blocking !

This post has been translated automatically

Anonym

Sloty.com violates MGA requirements.

2nd Jan. 2018, at 11:08 am CET#6
0 Likes

Nobody has liked this post so far
Thank you very much for the helpful contributions. I will keep you informed.

This post has been translated automatically

Anonym

Sloty.com violates MGA requirements.

8th Jan. 2018, at 12:44 pm CET#7
0 Likes

Nobody has liked this post so far
Short interim notice: Casino rejects my claims, claiming that you also contacted the MGA and (allegedly) received different information than I did. Today I received a message from the MGA. The case has been accepted and is being reviewed internally.

This post has been translated automatically

Daniel
Elite

Sloty.com violates MGA requirements.

8th Jan. 2018, at 01:03 pm CET#8
0 Likes

Nobody has liked this post so far
Gamer777 wrote on 02/01/2018 at 10:52: Suddenly my account was locked. I asked in the chat why. There I was told that I was blocked from SPiNiT because of Gambling addiction and since CasinoCruise is part of it, I am not allowed to play there either.

And now the positive, which I never expected:

Without that I have pushed there big, my Casino Cruise account was opened for 30 min, my 300 euros ALREADY SPENT MONEY back to my account, so I could make the withdrawal. And then the casino account was blocked for life.
The money was already after 2 days on my bank account.

Kudos to CasinoCruise - never would have expected it, even though it was a relatively small amount.

Casino Cruise is also basically (except for the €5 bonus rule that almost every casino has today) a clean working online casino and the contact we have there is also nice. Game selection could be better ...

Your case shows that it also goes the other way around and the losses are refunded without having to bang on the drum. If you had now deposited 50€ and won 1,000€, then Casino Cruise would have possibly not praised But in your case, the lock was positive.

If you have been banned for gambling addiction, then you should not play in any casino anymore . That's what a ban is actually for. You do not have to be blocked if you are dissatisfied with a Caisno. You can also delete your player account.

When it comes to setting limits, I see it the same way you do. There can be all kinds of reasons why you set limits.

This post has been translated automatically

Anonym

Sloty.com violates MGA requirements.

8th Jan. 2018, at 01:35 pm CET#9
0 Likes

Nobody has liked this post so far

If you have been banned for Gambling addiction, then you should not play in any casino anymore . That's what a ban is actually for. You do not have to be blocked if you are dissatisfied with a Caisno. You can also delete your player account.



Yes, of course you are right. But you call yourself a gambling addict and you know how I feel...... ...



This post has been translated automatically

Daniel
Elite

Sloty.com violates MGA requirements.

8th Jan. 2018, at 03:37 pm CET#10
0 Likes

Nobody has liked this post so far
Gamer777 wrote on 08/01/2018 at 13:35
If you got yourself banned for Gambling addiction, then you really shouldn't play in any casino anymore . That's what a ban is actually for. You also do not have to be blocked if you are dissatisfied with a Caisno. You can also delete your player account.



Yes, of course you are right. But you probably also call yourself a gambling addict and you know how I feel...... ...

Yes, you don't have to explain anything to me, I know best how it is It's only theoretical. I continued to gamble when I was banned, but you always have to reckon with the fact that you're caught at a casino that belong together or use the same platform like Everymatrix, for example. At the latest during the payout it comes out - in your case earlier - and then you do not get your win (if you are winning). In your case it was positive for you, because you lost. Mostly, the casinos check but only when a payout and then it says of course that you can Deposit but when it comes to payout there are problems. Therefore, thank you for this valuable contribution, which shows that it can be done differently.

Personally, I will no longer be blocked, since it has brought me nothing. Rather the opposite. When I was locked, I ended up signing up at every Ranz casino and since I was not verified I often played down wins that I would have otherwise cashed out.

As I said, is not a criticism of you, but the criticism applies in general and is also directed at myself. If you get blocked, then you should actually do something about it and do something more against your gambling addiction. Unfortunately, blocking alone doesn't help. Not in Germany anyway, when you can find Slot machines in every snack bar.

This post has been translated automatically

Hot Topics19th Dec. 2024 at 01:50 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately