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Public complaints: Sloty.com does not pay win !

Topic created on 16th Dec. 2017 | Page: 1 of 1 | Answers: 5 | Views: 1,846
Alex1995AH
Rookie

Sloty.com does not pay win !

16th Dec. 2017, at 10:22 am CET#1
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Hello.


I have a question for you guys.
Last week I signed up for Sloty.com through GambleJoe's link,
and directly deposited 100 euros and used the Welcome bonus of 100%.

After about 3 hours of playing I was able to make a win of 3,500 Euros with Six Accrobats on 3.60.
I then played my way up to 5500 euros and finally paid out 2000 euros.

i left 300 to continue playing the next day, the rest I lost on several Microgaming games.

The next day I got an email from Sloty that they have deleted my win and my casino balance.
Because I have made several bets over 5 euros, have also tried to write to them but they do not let me talk to.

My question, can I do anything or is the money gone?


Thanks in advance

With kind regards Alex

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Daniel
Elite

Sloty.com does not pay win !

16th Dec. 2017, at 11:01 am CET#2
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Hello Alex and welcome to the forum,

you have played with bonus and unfortunately violated the bonus T&C's. Nowadays almost every online casino has a rule for players who play with bonus: The €5 maxbet rule. That is, when you play with the casino's Bonus money, you are not allowed to bet more than €5 per spin or 0.50 cents per payline. So when playing with 5 paylines, the maximum bet is €2.50.

In your case, the casino is unfortunately in the right and you will almost certainly not get your win.

However, you should still file a complaint with the Malta Gaming Authority and the UK Gaming Authority. The regulators will look into your case and maybe the casino made a mistake and you will get your money. And every complaint is a drop in the bucket. Our goal at GambleJoe is to abolish this €5 rule with the help of the players.

For you, the Malta Gaming Authority is responsible, but you should also send the complaint to the UK regulator - just so that they get annoyed with it and put a stop to it at some point.

You can file a complaint with the Malta Gaming Authority here: http://www.mga.org.mt/support/online-gaming-support/

You can file a complaint with the UK Gambling Commission here: http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complain-to-a-gambling-business.aspx

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RiverSong
Legend

Sloty.com does not pay win !

16th Dec. 2017, at 02:51 pm CET#3
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Daniel wrote on 12/16/2017 at 11:01: Hello Alex and welcome to the forum,

you played with bonus and unfortunately you violated the bonus T&C's. Nowadays almost every online casino has a rule for players playing with bonus: The €5 maxbet rule. That is, when you play with the casino's Bonus money, you are not allowed to bet more than €5 per spin or 0.50 cents per payline. So, when playing with 5 paylines, the maximum bet is €2.50.

f**k ey, what you have to be careful as hell and also still keep 0.50 per line will never play in such an oc with bonus where the 5 rule applies.

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Anonym

Sloty.com does not pay win !

16th Dec. 2017, at 03:02 pm CET#4
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Iseedeadpeople wrote on 16/12/2017 at 14:51:
 f**k ey what you have to be careful as hell and also keep 0.50 per line will never play in such an oc with bonus where the 5 rule applies.


Yes, you think to yourself, "do not play over 5 euros" and then there's still the rule with the 0.50 per line
Is that actually with all with 5 euros Max Bet so?

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Daniel
Elite

Sloty.com does not pay win !

16th Dec. 2017, at 03:25 pm CET#5
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tby333 wrote on 12/16/2017 at 3:02 PM
Iseedeadpeople wrote on 12/16/2017 at 2:51 pm:
 f**k ey what you have to be careful as hell and also keep 0.50 per line will never play in such an oc with bonus where the 5 rule applies.


Yes, you think to yourself, "do not play over 5 euros" and then there's still the rule with the 0.50 per line
Is this actually the case for all with 5 Euro Max Bet?

But the 5€ rule exists nowadays in almost every online casino. And if the rule is not there, then other Schwachsinnsregelunungen. The best is really to play without a bonus

Most of the time, the T&C's say something like this: "The maximum bet that can be made while playing with bonus is 5€ or 50 cents per payline".

So yes, it is like that in most casinos. So be careful with slots that have less than 10 paylines ....

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RiverSong
Legend

Sloty.com does not pay win !

16th Dec. 2017, at 03:32 pm CET#6
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Daniel wrote on 12/16/2017 at 3:25 PM
Most of the time the T&C's say something like this: "The maximum bet that can be made while playing with bonus is 5€ or 50 cents per payline.".

So yes, it is like that in most casinos. So be careful with slots that have less than 10 paylines ....

even if present in the back of the mind, da denkste not, if I play then I play look at other things, for me only without bonuses.

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